Furniture Row

The salesman was excellent. There was no pushy sales tactics. I was allowed to look on my own with my family and take as much time as I needed. I have always loved shopping at Furniture Row and I will be bringing my business back in the future.

We Loved it!! Wonderful atmosphere beautiful furnishings! Great prizes. We totally felt comfortable, know one stalked us. And Jenn was awesome!! Her customer service skills and personality are perfect. We're surely coming back!

Plenty of options for sofas. Looked at other places, but came back to this one, which was on a nice sale. Sounds like it will come quickly, too. All the salespeople we talked to were very kind and helpful.

Have always purchased our couches from this location and easy to get over a decades worth of use from them with children and pets trying to destroy them. Helpful and knowledgeable staff with great discounts. Rod and his sales team were attentive this last time through and when we noticed a deficiency he quickly took additional off the purchase. Will go again.

After searching at countless stores, I found the perfect sofa at Furniture Row. Jenn Holm assisted me and I can't thank her enough! The process was easy and stress-free. I was even able to get my sofa delivered 1 day earlier than expected! The delivery men were courteous and FAST. If you're looking for furniture, start here first!

Michelle in Champaign IL was extremely helpful, helping me with the colors, design and everything for my barstools. Helped me carry around furniture to see different sizes and styles together. Highly recommend!!

I visited the store to browse for a sleeper sofa during the Fourth of July sale and came across the perfect one. Andrew Lee at the Champaign location was a delight to work with. He was very informative and helpful in regards to the sofa. I was having a hard time deciding which color I wanted and he suggested taking a pillow from each to the windows for the natural light which helped make my decision easier. The spotlights made the colors appear different. I am waiting to receive the sofa still and will update my review upon delivery and function.

Update 11/4/2021: I received my studio sleeper sofa earlier this week and it has been incredible! It was definitely worth the wait. The delivery guys were friendly and handled the sofa with care. It was almost a 200 lbs box and they carried and dropped it off inside gently. My sister and I assembled the sofa ourselves which was super straight forward. The coverings used to wrapped each piece was high quality. I didn't notice any tears or rips to the material and the color was true to the store model. The sleeper portion glided with ease in and out. The cushions are just as comfy as they were in the store. I liked how the cushions were more on the firm side and the back pillows were more squishy. The cushion depth to back rest is something I really enjoyed too. Keeps your posture right while being comfortable too. Overall extremely pleased with this purchase and the staff!

Jen was helpful, knowledgeable and courteous. She made sure we got the best price. Shopping at Furniture Row was a pleasant experience. I'll be shopping there more.

Daniel Wheatley was helpful and professional. The delivery men were respectful of our home and efficient. We are loving our new furniture!

Our sales rep Daniel was very helpful and easy to talk to. He helped us find exactly what we wanted and for a good price!

Daniel took my husband straight to the chair he needed. He has a spinal cord injury it’s been difficult finding the right chair. We really always appreciate furniture row for all of our furniture needs.

Friendly and helpful but low pressure sales staff - Daniel did a great job helping us while we picked out our new sofa.

Very friendly staff. Showroom was well laid out. Took less than 10 minutes to purchase my items and get setup for delivery.

Rod assisted me with buying a couch and was very professional and accommodating. Would highly recommend him to anyone looking to buy at furniture row.

First time at the store, impressed with our experience. Kyle was very helpful and gave all the advise necessary to make an informed decision.

Labor Day sale was great. Thank you

Great customer service. Jen the manager was very helpful!

Jennifer is a wonderful manager and saleswoman! We shopped at a couple of different furniture stores and ended up back at Furniture Row because of customer service!

We sustained serious damage in a storm which destroyed our new kitchen table. I called to gather information regarding placing the table. Michelle was very friendly, compassionate of my circumstances and helped me order what I needed with ease. I appreciated not only her great customer service but the kindness she provided during a difficult time.

Jennifer is the BEST..All the employees are always every helpful and will assist me in what I want. "Synchrony Bank "should be replaced by playing their games with peoples credit.

Michelle Irvin made buying a couch as painless as possible. Thank you, Ms Irvin, you were a pleasure to work with!