Guardian Credit Union

My experience at this credit union was refreshing and quite pleasant. The woman who booked my appointment was Tonya. She was wonderful and introduced me to Cheryl who helped me set up my new accounts. The difference between dealing with these individuals about my financial needs was incredible. They were so much more willing in open to share ideas. I’m like a traditional bank.. I would highly recommend this credit union to you if you are looking for a new banking place. Or a place to meet new friends and people who are genuinely concerned about you and our community.

Sakhone Phakphoom, was very sufficient and helpful, kind and respectful. Caring and responsive in a timely manner. I do appreciate her hard work.

This is Don Jacobson. I opened an account at Guardian credit union today. The process was simple and quick. The Branch Manager anticipated questions and kept the process flowing. It was a very enjoyable experience kudos to the staff.

I went through the drive-thru today and was greeted by Toya with a warm smile and engaging conversation. She was extremely helpful and was able to facilitate my transaction to accommodate my situation. I must also give Olivia recognition as who also greets with a warm smile and was the one who helped me understand the policies of Guardian. Both ladies used my name in the transactions...always a sign of interest and well received. There are many service providers out there. Those providers who employ people with an aptitude of customer service will gain and keep customers. Great job today ladies!

I was having difficulties with the Guardian app for several days. I was on the phone with several representatives from Guardian and At&t thinking something was wrong with my service. My frustration was at an all time high !
So I decided to drive over to the Waukesha location and try to get some answers.
I was greeted and the woman behind the counter said "I can help you".
I started telling her my dilemma and she was quick to respond and very knowledgeable on what she was doing.
Her name was Jessica and I felt like she had really taken care of my situation. I appreciated the time she gave me and felt like she went above and beyond. So thank you Jessica

Every single time I come to this bank I have the BEST experience you could ask for! The customer service at this location is out of this world better than every other location I have been to!
Toya and Olivia are absolutely incredible, their team work is impeccable and the smiles and laughs they send out are contagious!
These girls rock beyond words!!

I will always come to this branch just to visit these amazing ladies!

Thank you for everything always!!!💞🙌

I have worked with Sakhone at Guardian for a few years now. Simply put, she’s awesome. Very quick and responsive and a great communicator. Highly recommended!

It is obvious to me that Waukesha Branch Manager Toya Massa understands not only how to deliver great customer service, but how to ensure her team does the same. I've had two recent business account transactions that that required a little more paperwork and time on her part than the average visit. Each time Toya made sure she/we had as much done ahead of time so that the actual visit to the branch was quick and efficient. She asked questions to make sure the details were correct in advance so there were no delays in processing our requests. Her demeanour is always upbeat, positive and happy. If Guardian CU is training new staff or Managers, they should learn under Toya's guidance for a little while!

Had an absolutely pleasant experience opening up a trust account with Toya in Waukesha today. As a 36 year member of GCU, I can’t recall a more efficient use of my time, all the while making it an enjoyable effort. Thanks Toya!

Toya and Olivia did a great job on my most recent trip to Guardian Credit Union in Waukesha. My dog Jack even got a treat!!! He was very excited. Thank you.

Best Banking Experience I have ever had. I have a business Checking and Savings account here and the Customer Service is Top Notch! They treat me like Family. I will be a customer for Life. Taylor always helps me out when I have questions. Thank you Taylor, Julie and the Amazing team!

Opened a new account with help from Toya. She made the process very easy and me comfortable. She was very helpful, professional, knowledgeable and pleasant. I'm sure I'll be happy with this credit union in the future.

Olivia & Toya always greet with a genuine smile on their faces, always attentive to what I want to do with my accounts & are a pleasure to interact with on every visit.

It’s been a member at guardian since I was a kid. I frequent the Waukesha branch and Toya has always been welcoming, friendly, and always recognizes me and knows what I need.

Olivia and Toya are my favorite tellers, always accurate and nice. Two wonderful women.

Toya was outstanding!! She was very outgoing willing to help out and answer all questions.

Sakhone Phakphoom Was amazing and extremely helpful in helping me secure a Motorcycle loan!!!Will only go to get!

Manager Toya Massa was friendly, funny, and worked to answer all our questions.

This branch gave me incredible selfless service for applying for a loan for a used car. Couldn't recommend them more.

I love the personalized service I receive. Always accurate and friendly. Thank you Olivia, Katie and Toya!