Campfield-Hickman-Collier

Quality and sensirive handling of a delicate time, at a reasonable price.

They were friendly and helpful to work with until they made a mistake and didn't take action to fix it.

They were responsible for posting an obituary in the newspaper. I emailed what I wrote to their office staff, they sent it back with suggestions that included misspelling our last name, poor grammar, and an incorrect location of the funeral. I unfortunately missed the last issue. When the obituary was published and I caught the mistake they did not apologize, or offer to help. I pressured them and they said they'd fix it. Their fix was to update the obit on their website, but not the newspaper where everyone would be viewing it - their website doesn't even come up on google when searching for the deceased name. It was very frustrating and stressful to hear that "it wasn't a big deal people would be able to figure it out, I'm sure most are local". They essentially told me too bad there's nothing else they could do, still no apology. I ended up calling the address they listed which was another church, and their kind office staff offered to put a note on their doors letting people know to go to the right place. I was told by multiple people at her funeral that they were thankful for the note because they'd gone to the address in the obit.

I don't recommend this place.