Planet Fitness

Exercise & Nutrition seem to be keys to good health.
Today, my visit to Planet Fitness met my exercise needs.
Checked in with amiable Brendan & Andy. Hit some of the machines along with the elliptical.
Pleased that the multitude of TV's had a diverse menu of selections.
Finished, the workout relaxing on one of their massage chairs. Closed my eyes and vicariously revisited a special massage that was bestowed on me by a lovely Jamaican. Hit a lot of spots.
May visit Planet Fitness tomorrow -- no problems Mon!

Super nice people, very helpful. If you don't know something, they're very eager to help and explain anything. Cleaner than I expected, and the members have all been super cool as well! Very comfortable place to work out.

A solid facility.

This place is great it passes all the usual marks for a good location. I don't even think about cleanliness or the hydromassage working. The stuff is in the background of my experience where it belongs. I've never had a reason to ask "why the hell is this so bad?"

So great things all around.

But there is one thing this place does better than any PF I've visited. That is the Playlist.

The music here is pure vibes. It's rock when ppl are working hard. It's pop and high energy tracks that feel a lot better curated to the mood in the gym. Like today is just some instrumental edm and a bass loop that fits saturday perfectly. I dont want to think too much after working all week and the sound matches that. So whoever is adding extra effort to the soundtrack I see you. Good job

I love the fact that everything is purple, as a lady it feels good to workout

Great workout and loved my Vibra Shape!!! So Etherial after a wonderful workout with the besties!!! Only wish the gym was open later like pre pandemic!

Good staff and cleaners with so many options for workout

Five Stars: I’ve been to so many gyms in my life, that weren’t great experiences. This Planet Fitness is world class, and a cut above the other gyms I’ve been to. Staff is very friendly, kind, considerate, and respectful. The place is constantly being cleaned and for the most part is spotless. My only minor criticism is for management to diversify staff with minority hires, to better reflect the customer diversity in the gym, and to fix the one step machine that has been broken for almost a month. I would recommend this place to ANYONE that wants to drink the healthy tonic of exercise.

Nice staff, clean gym with new equipment!

Every time I go in there I am greeted with a smile. The staff is extremely friendly. clean and well maintained equipment. non-judgmental place where you exercise without worrying about judgments. I do recommend planet fitness. Great place to go.

Nice and big. Lots of classes. They offer personal training and tanning as well

I’ve never signed up for a gym before and not very knowledgeable when it comes to the equipment but Sarah who is one of the employees there really helped me. She was patient with me and showed me how to use some of the equipment and how to adjust them. She also told me about all the extras I get with being a black card member. She helped me to feel confident when using the equipment and I can’t thank her enough for it! I am so glad I chose this location.

Got my Gym membership a few days ago. I got the fully loaded plan so I'm looking forward to attending planet fitness. The young lady named Cindy who was on the register took very good care of me and she has great customer service skills

My PF (Webster square, Worcester ma.) Is great. The workers are all friendly. It's big and has lots of room. The bathrooms are always clean. The trainer there (Jake) is amazing. I recently visited one in Warwick Rhode Island and it was embarrassing compared to the one in Worcester Mass. It made me appreciate my gym not much more.

Zero stars! (had to pick one or it wouldn't post)
I went into Planet Fitness in November 2020 to cancel my daughter's membership that I had bought her. I was told SPECIFICALLY the following: "She has a year contract which is up on Jan 25 2021. We will suspend her membership for November (though I still had to pay because it was already the beginning of the billing cycle) December and January. But according to this contract you NEED to come in on Monday Jan 25 2021 to avoid being charged another month (February). So I was fine with that (I didn't mind paying the November fee as they waived Dec/Jan fees. I stopped in just like I was told on Monday January 25th and was told this cannot happen. I explained in detail the above and was met with resistance because they said " there is nothing they can do now because they have a "new billing company" ". I told them that isn't my problem and that I was doing EXACTLY what they told me to do in November. The staff person asked someone in charge if there was anyway this could be fixed. He said he saw everything I was saying under my daughter's contract.
He then said 'There is no way we can do anything because they have a new company they use for billing." Now I am VERY ANGRY, so I said "so, where does this leave me now!!!!!!????? I came here specifically on the day that you told me!!!!!" He then enraged me further because he said, " you have two options... pay the $58 dollar cancellation fee or pay for the next couple months into March and then come back again at the end of March!!!!!" This got me so mad that I couldn't believe what I was hearing. So I said, "okay so now I am paying AGAIN and have to come back again in March when you most likely will tell me that you can't do it again because of some stupid excuse!!!!!!!" I left so upset! I tried calling the ethics line, but they only speak to employees. I was told by another support person that I need to deal with my specific club because they are franchised. It makes me nauseous to think I have to deal with this club again. I HIGHLY recommend NOT signing any contracts or make any deals with these people and DEFINITELY don't set up for auto-pay! My money just keeps coming out of my account. I am so upset as I have never has such poor customer service! I tried to help them during the pandemic by not cancelling my daughter's membership (even though she was not going due to the pandemic) I 100% support small business as most of my family own small business's but to have this type of unfair treatment is truly UNACCEPTABLE!!!!

UPDATE: 1/28/2021 I just spoke to Joe the manager there. He was extremely helpful.
He worked with me to give me the best option to opt out of the membership. I do understand they also have to follow corporate rules and polices and he did what he could to make us both happy.
I am very thankful I was able to speak with him. If anyone else has issues I HIGHLY RECOMMEND speaking to Joe the Manager!

The updated facility is great! New treadmills and expanded area is a welcome change!

One stop shop for work it till you drop! Aqua massage? Yes please! Tanning? You already knooow! Drinks, lockers, knowledgeable and courteous staff, showers (bring shower shoes!) And a good feeling? All here!

ABSOLUTELY Love them, I recommend you try the hydro massage beds💜 the greatest investment is the BLACK CARD. Hope your experience is as great as mines. I use the gym daily and wouldn't trade it for any other.

I go after work and I love it! Quiet and judgment free. After years of perfecting my rotund and corpulent physique I've decided to challenge myself to be able to see my feet when looking down. Maybe in the near future I'll be able to bend down to tie my shoes and be able to breathe at the same time. Who knows, I might even find an ab or two hiding under years of self loathing and Chinese buffets.

Good gym, staff does their best to keep it clean. There are some people wearing masks who don't realize their mouth and nose are connected to their lungs.

New equipments, friendly staff, huge space and lots of classes being offered. I have a black card with the West Boylston PF because it's closer to me . However, I travel all the way to the Worcester PF because the staff are much more welcoming and the equipments are nicer.