Shell

I’ve been trying to get my brakes fixed (vibrations) at another service station and after 5 visits, I went to Va Tire and Auto at this service station. Jeff was very knowledgeable and told me that my 2013 Lexus didn’t need new brake pads and rotors, as it was not a safety issue, but if I’ve had wanted this vibration issue addressed, he recommended a brake system flush and brake hose replacement, along with new pads/rotors. My car drives and stops like it’s brand new. Thank you!

Like most Shell gas stations,I find the fuel, the service and the facilities to be very clean and well-maintained. The gas station is one that I frequent quite a bit because it's not too busy during the times I visit. In addition, the gas station has a decent car wash providing a cleaning service done gas stations don't provide. This Shell station is located inside a very popular shopping center, so you get the best of both worlds because a customer can shop and eat here then fill-up as needed. Keep in mind that this Shell's gas prices are comparable to most within the area. I recommend anyone living in the vicinity to frequent this gasoline station whenever possible for accessibility and reliability.

I had my wheel alignment done here. Service was fast and priced as advertised. Everyone was professional and courteous. There was an $8 charge for “store supplies” that I was not informed about beforehand but it wasn’t too big of an issue.

I’ve used this place twice for tire issues. The first time I brought my car in before work and they had someone drop me off and pick me up at work. They only charged $30 to fix my tire. The second time they replaced the valve stem and didn’t charge me at all. These people are honest.

Hands down the most friendly customer service. These guys are trustworthy, have excellent communication skills, and do a good job! When coming in for a VA state inspection, this place is always busy. Dropping your car off is the best way to get it done. The wait can be an hour or more if there are 3 cars in front of you in line. This place is great so people want to get their car inspected here. Call ahead to see how long the wait is, it will save you a trip.

Thank you so much to Nick at this gas station. My aunt got lost last night when she went out driving and winded up at this gas station from Spotsylvania. We were out looking for her all night and finally we were able to find her because she had pulled into a gas station and Nick and the staff were able to charge her phone to call her roommate and he also called emergency services to come help her. We were so worried that she was in an accident and he and fairfax police were able to get her home safe. I can not thank Nick and Fairfax police enough for helping her out after she had been driving around lost all night and potentially saving her life.

My tire has a area embedded in it. Search google for a shop that could patch and plug it and reviews for Main Street Shell/ Va Tire & Auto seemed promising. I understood that it would be pretty easy and expected from other Tire vendors to say a plug would not work and both rear tires need to be replaced. VA tire and Auto reviewed my car, pulled the screw out, discussed with me that there was no air pressure loss and need to plug the tire. And all of this for NO CHARGE!!!!! Unreal honesty, and willingness to help a customer!!! I'm impressed and will be coming back for thier honest approach to service. Thank you!!

Had a great experience with the VA Tire and Auto service center. Had multiple repairs needed for my car, never felt pressured into getting something done that wasn't necessary at the time. They were very efficient and quick with my repairs, very upfront and easy to get in touch with to answer any questions.

Very professional and great customer service. Will definitely go back for any car issues I have in the future!

This is my go-to car inspection place since they have a convenient inspection lane system (makes it easy to see how many people are in front of you) and they're open til 8pm on weekdays so I can get it done after work. I went yesterday for my routine VA State Inspection and got a call saying my car didn't pass because my tag lights were both out. Jeff said replacing them (parts and labor) would be about $25.

I have to say I was skeptical. What are the chances both went out since my last inspection? Did they really need replacing or was this a chance to rip me off? I was on a time crunch to get this done because I needed my car legal to drive ASAP. I said go ahead. I went to pick it up and Jeff updated me to say they tried new bulbs, but they didn't work. They put the old ones back and offered $119 to look into the actual issue. I said no thanks, just give me the rejection sticker and I'll look into it myself.

Steven, one of the mechanics, then stuck his head around the corner and asked to try one more thing and he won't charge me for it. He discovered a wire that had been severed, resulting in the lights not working. He patched the wire up, my car was reinspected, and I was on my way within the hour. I can't thank Steven enough for going above and beyond when he sensed the issue wasn't actually a big deal. That's a type of honesty, integrity, and helpfulness you don't often see in gas station mechanics. Jeff was also easy to work with and communicative about the status of my car.

Thanks to Virginia Tire & Auto for saving the day!

EDIT: They also have one of the best free air stations in the city. You can put in the recommended PSI for your tires and it'll automatically cut off when you hit it.

I got a late night flat, night before a holiday. Had the car towed there after hours. The entire team was courteous and even gave me a loaner as I had to get to work. My tire was replaced timely and at a fair price! Top notch and trustworthy service provided by the entire team!!!

Have 2 vehicles I have been taking to Jeff and his staff for 15 years. Wouldn't go anywhere else.

This place is fantastic. Jeff Gould (the manager) has gone above and beyond to ensure my new (used) car is safe and trouble free after a major failure (timing chain). This is one of few auto service centers left in the area that (A) has the technical expertise and equipment to fix complex problems - AND (B) is affordable, fair and honest. This is the ONLY place I take my vehicles and have done so for years. If your warranty has expired on your car, I strongly advise skipping the dealership and taking it here.

Really thankful I found this place. I called around several places to get my car inspected, and not only did this place actually answer the phone, but they were also helpful with my questions. The process for state inspection was very easy and fast. My car failed for a broken part and cloudy headlights (rightly so.) After I got everything fixed, I brought it back for re- inspection and it was just as quick and easy as the first time. I really appreciate the extended hours here, and the customer service is great.

Jeff Gould is honest and extremely helpful . I trust them with my vehicle and feel their prices are fair. Staff is professional & courteous. I drive 30 miles to bring my car to Fairfax for any repairs.

These guys are awesome, professional. I've been going to Jeff for years. They are reliable, great quality service and best customer service.

Everyone was very friendly and professional. I'm always wary of going to shops alone as a female because I feel they tend to try to take advantage of my lack of knowledge, but they were absolutely wonderful! They were patient, listened to and answered all my questions. They did everything they could to keep the cost of my repairs low. They shuttled me around and even have a loaner car available. They were able to get my emissions to pass without much hassle for a lot less than other mechanics had quoted me. I will definitely return here for all my future repairs and have recommended them to my friends and family as well! Thank you!

My son needed an inspection while attending GMU. This place is right around the corner from him and we were very pleased with their customer service. Very friendly and helpful on the phone all the way through picking up the vehicle. Gave my son a ride to school. We had to do some repairs, always pricey, but felt they were fair and reasonable. Wish this place was closer to our home.

Just wanted to say a big thank you to Jasper for helping us out!
We had the engine management light come on in my daughter in law's car and after visiting a garage prior to this who wanted to charge $145.00 just to plug in the computer to her car to tell her what the problem is, even though she had spent $800 before, so we decided to go to Virginia Tire and Auto affiliated with main street shell who had also done repairs for her in the past.
After speaking to Jasper and being a previous customer he helped us out for free!

That's what I call service!!!

This place is the best. If Main Street Shell can't fix your car, it can't be fixed. I take 3 cars there of varying ages. Most impressively, they've kept my 20 year old car running good with repairs over the years. I've had some pretty complicated things done, and the work is always done right. They may not be the rock bottom cheapest -- but you get what you pay for!!!

On my way to work yesterday morning I started to hear a clunk around my front right tire. I suspected a damaged CV joint. I drove straight to Main Street Shell, explained the problem. I had to run to the bank that morning, so one of the guys drove me to the bank while a mechanic road tested my car. By the time we got back from the bank, the mechanic had already discovered it was not a CV joint but a screw lodged in my tire. They fixed it in 15 minutes and I was back on my way to work. These are just the best mechanics and people to deal with.