American Eagle Outlet

The person who I assume is the manager, a Hispanic man asked us if we needed any help. I proceeded to tell him I really liked a pair of jeans I saw online. He said he would check in the back since I had mentioned I didn’t see any in the store. He came back with various sizes and even offered to order some online for me for X-short length since I found they were too long for me. The other two store associates both female were also offering their suggestions and help. Everyone was super helpful, a unique experience for me at this store, even though I shop here often. Management is doing an amazing job keep up the great work and thank you to the manager who was really kind and helpful!

I don't understand the poor reviews of this location! I had the most amazing customer service at this location. I wish I had the name of the guy who helped me because he was just awesome.

I made a return of 2 pairs of jeans ordered online that didn't fit. He listened to me when i said what didnt work for me with them (I need stretch jeans) and saw the style of jeans i was returning and knew exactly the look I was going for and suggested some other options.

His suggestion was spot on!! He even came to the back to the fitting rooms to check and see how I liked them on, if I needed a different size, etc. What really drove it home was he remembered my name and complimented the fit of the jeans. I've recently lost 80lbs so I really don't know how to dress my "new" body. He made me feel great and honestly I loved the jeans but his second opinion really sold me on them.

My boyfriend who was with me was also really impressed by the customer service.

When I went to check out he had another pair of jeans to suggest that honestly are the y2k jeans of my dreams. They didn't have my size in stock but he helped me order them right then and there. I'm so excited for them to show up!

This will for sure be my new go to AE location. Thanks for all your help today!

I had a fantastic shopping experience at American eagle potomac Mills store. Daniella was incredibly helpful and friendly. She helped my find a shirt.

Been here several times and always walk out buying something. Staff is always friendly. They're having a jean sale right now, buy one get one 50% off and I found the second pair I wanted but they didn't have it in my size so I was looking around for something else when an employee asked if I needed help. I told her that I liked a particular style but there was none in my size and she told me that I could bring it to the front to check out and they could order it in my size and shipped to me (free shipping) so I could still get the 50% deal. Wish I had known about that option sooner, but glad to be informed now 🙂

I visited this store today from out of town and it was amazing service! The store also looked so well put together. I was helped by a young man named Brandon and he was so helpful!! He helped me find the perfect fit for some shorts that I needed for the summer. He also told me about the BOGO 50% off and I got more stuff because of that. Since I am from out of town, he was letting me know about the return policy to any store. I would highly recommend this American Eagle to anyone!! If I come back through the area I will come back and I hope Brandon is working.

Went in to shop for my daughter going into middle school so she wanted jeans from a non children’s store. Heather was super helpful hit the right size for everything for my daughter. She went over and beyond to help us. We left super happy. Thank you Heather

Got my jeans for like 24 bucks. But when I tried them on, there was 11$ cash in the pocket. So did I really pay $24? I think not!

Wish i could give this place 6+ stars :)

First, very nice and clean the store itself was nice

Second, Lilien was AMAZING she was so helpful and was so super nice!!! i’ve been to this location twice and both times she was so helpful to me. Thank you Lilien!!!

I'm a big fan of American Eagle because of there great prices and quality but when I visited the Potomac Mills branch the exceptional customer service and help I've received was out of this world!!! Thank you Alex and Veronica you made my year!!

@PINKSCELEBRITYMEN

Good place to shop. Very friendly staff and very helpful. Been shopping here for almost a decade and never had a bad experience.

The staff here is always so helpful

Friendly staff , the store is always organized to where you can find stuff.

Fantastic customer service during my visit today!

Great deals and the kids that work there are helpful

Love it

Great deals

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