USAA Federal Savings Bank

I had my first car accident a couple months ago. USAA took care of everything and I really felt like a family member! Thank you USAA and Jonathan from the insurance claim. Words can not describe how grateful we are!!!! We will be always your costumers!

Went to deposit a returned check in person using the drive thru and was able to get everything I needed handled. Staff was professional throughout my encounter.

I love banking with USAA, they're constantly on top of everything and I don't have to talk to a bot!! Excellent customer service!! I'll never leave USAA!!

Great services, but... of a growing concern is the lack of customer response time: the lines at the counter are very long -- every time I go in there are only 2 or 3 tellers out of the 15 or so stations.

Professionalism, courtesy, respect, ethical, confidence….just a few words that come to mind when I think about business interactions I’ve had with USAA over the 20+ years I have been a customer. USAA not only handles my banking but I also have my homeowners insurance and several investment accounts.

I was worried based on the reviews but got there about 30 minutes after they opened and went inside. No issues at all. Good teller and really fast.

I have been a member my whole life. They take care of their customers 100%!! Any time I have had an issue, USAA handles the transaction with professionalism, helpfulness and considers my “issue” time-sensitive.

Lobby not open on Saturdays anymore, drive up window service opens at 9am NOT 7:30am.

I've been a member for 36 years and have every financial service necessary/available with USAA..auto, home and life insurance... banking, retirement and investments. I have never received better customer service with them than anywhere else in yhe world and its 100% of the time. Every. Single. Phone call. Inquiry. 100% answers and information. Sometimes at the weirdest times. I don't think anyone there has ever had a bad day. I would never dream of using any other financial institution for anything else.
My entire family uses them and I couldn't give them a higher recommendation.

Love this bank!! Best customer service ever.... Website needs improvements..

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It was a little hard to find since GPS took me to the USAA headquarters. Once I found the branch, I was pleasantly surprised. Everyone was incredibly helpful and well versed in how to assist me in what I considered a complicated process. While I doubt I’ll need to go back in the future. If I do, I’ll do so gladly because of the great service and employees I encountered.

Great bank! They have taken care of me and my family since 2003. I have my mortgages, bank account, savings, credit card, insurance, formerly investments (now Victory) and I have used many of their services such as car buying service, etc. Customer service is excellent and consistent. Highly recommend.

I have been with USAA almost 30 years. They have seen me through deployments, auto insurance claims, home owner claim, provided investment advice, helped with notary service, transferred funds internationally, all without issue or problem. I see the negative reviews from people who have been with them for many years, there is one problem then all of a sudden USAA is a terrible bank. There is NO better bank if you are deployed.

My husband and I have been a members for about 30yr. Banking, insurance etc. Usaa banking can't be beat in our book and we do have accounts at other banks.... Not all by choice. Usaa catches all fraudulent activity trying to hit the accounts, their online and apps are so good we are never in the drive thru lines and I'm maybe inside the bank 4x a year. If I call any dept they are friendly, courteous, and fix the issue. They have even stayed with me on the phone to make sure I found what I needed on the app or webpage and the roadside assistance didn't hang up from me till they were sure I was ok, safe, etc. Insurance claims, I say usaa and there is no disputes!
All my kids know.... in life, there is one thing you don't give up, and that is USAA!!!

I've been with USAA for over 20 years and have always been impressed with their commitment to service and their members. Most recently, they stood up for me in a dispute with FedEx who didn't want to give me a refund for shipping gifts to the wrong addresses and got my money back.

USAA bank has been very helpful. I can do everything I need online from getting new debit card, open a new account, depositing a check and applying for a loan. I rarely use the physical bank because nearly everything can be done online.

Other than limited locations the best banking customer experience out there. Top notch app. I've tried B of A, Wells Fargo, and Chase. Just trying to get a routing number is nearly impossible forget about talking to a human being on the phone!

I've had nothing but positive experiences with USAA. They were there for me through multiple military deployments and moves, and they've continued to be great through my past few years of civilian life. The only complaint I'd have is that they don't have a HYSA, so I use AMEX for that.

Great people work here ! Love these guys !

USAA is the best bank ever.I will never bank with anyone else! Best insurance too! They actually care about veterans and our families and they always friendly when I call customer service.They go out of their way to accomadate your financial needs.Great bank!