DHL Express ServicePoint

I stopped in at the location in Carrollton and Latrece Greeted me with a smile. She was very Pleasant and willing to help I was in a hurry, and did not have the label that I needed it for my return. She was able to print my label out in a timely matter and get me in and out. I am very pleased with her a customer service so when you go to this location, go and see Latrece!!!! Great customer service Ma’am A

Great service, quick and painless. Representative Mario (? I believe) was great to work with this morning, made the experience effortless. Kudos to him, I will be back. Ty.
Singh

I would like to express my gratitude to Preet, a DHL employee, carrollton,Tx, for their exceptional assistance in ensuring that my package arrived on time. Preet's dedication and professionalism were evident throughout the process, and their efforts made a significant difference. I am truly impressed by their commitment to customer service and would highly recommend their services to anyone in need. Thank you, Preet, for going above and beyond to help me with my package!"🙏👍👍👍👍👍

I would not have been able to ship an important wedding dress to Mexico today without Marco’s help. True problem solver that guy!

Latrece and Steven were amazing! Latrece had called me to work out the logistics of my delivery earlier in the day on her cell phone. Steven rang my doorbell, but I did not get to the door quickly enough and he drove away. I am mediately called and texted Latrice and she got in touch with him and had him turn around and come back to my house! My gratitude is boundless! These two are the dream team and the customer service is above and beyond Latrice was already off work and on her personal time when she helped me

This DHL location missed delivering my package two days in a row, so I scheduled a pick up instead. This review is for Preet, she was efficient in helping out. Thanks to her, I was able to receive my package in good time.

A little slow in getting help, as always at this location. Once Preet came out to help, everything was smooth and taken care of quickly. All of the agents are nice and helpful, but wished they came out sooner.

Preet is an example of what great customer service looks like. After waiting for my package for sometime, it finally arrived at the DHL facility. At pickup, she then went out of her way to to retrieve my package from the warehouse. Thank you, Preet!

I was so stressed about my delivery with another shipping company and decided to use DHL, I had to go to the location on Kelly Blvd in Carrollton. The young lady at the counter named Latrece was so friendly, nice, empathetic, and professional that I will continue to use DHL. Keep up the Good work Latrece!

Lisa was awesome. So patient and professional and definitely the best customer service!

Amazing service today from Latrece at DHL. Missed my package since I wasn’t home by 15 minutes so I had to come to this location. Latrece informed me that I would have to wait for my package either before they closed or tomorrow and I had no clue that I would be receiving my package tonight. She waited over 3 hours after closing to hand me my package as I couldn’t come in an hour earlier and gave the best customer service I have ever seen. She deserves a raise as this kind of service is truly outstanding. Thank you a ton to Latrece for looking out for my package and doing that out of nowhere, I look forward to receiving my packages here in the future.

I was made aware of being scammed and went to DHL to have them stop delivery of the package. Preet Saini was extremely helpful and understanding. She worked quickly to have the package stopped and returned. I am very thankful for her quick action in a stressful situation.

my experience with DHL office in Carrollton Texas was amazing. I had problems locating my package so I went there and spoke with the them. Latrece helped me and she went above my expectations of great customer service. She is a true professional. Also management did a phenomenal job making sure my delays were solved. Thanks again Latrece you are amazing.

I ahve been coming to drop off packages and want to say that Preet is very polite and very helpful.

I recently had the opportunity to visit dhl office and I was thoroughly impressed by the outstanding service provided by the Preet From the moment I walked in, their professionalism and commitment to customer satisfaction were evident.

Preet greeted me with a friendly smile and promptly attended to my needs. Despite the fast-paced environment, they remained calm and composed, effectively managing the work while maintaining a high level of service.
She patiently answered all my questions, providing clear explanations and offering valuable guidance. .

Moreover, their customer-focused approach was exceptional she actively listened to my concerns and provided personalized solutions. Whether it was tracking a package, arranging for a specific delivery time, or resolving an issue, she went above and beyond to meet my needs. Her dedication to customer satisfaction was evident in their proactive communication and willingness to take the extra steps necessary to ensure a positive experience...

Overall excellent service is provided

Thank youu preet

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I always pickup my international DHL express at this service point. No problems so far. They’re quick to hand me my package. Make sure to bring ID and tracking number. Also, this office opens at 9:30am not 8am.

Art was awesome and a true professional. He ensured my package to Europe was secured. He also explained everything clearly and with a pleasant disposition.

My second time coming here and their staff are so helpful and friendly. Preet helped with my returns and she was awesome. Good job DHL!

Art was fantastic…he quickly understood my challenge and was able to “connect several dots” . I got more information in 10 minutes than I have in 2 weeks of trying to complete this shipment

I journeyed to the DHL office in Carrollton, and I was helped by Preet at the front office. She did her very best in providing me with solutions to help find my package, amazing customer service and professionalism!