Prosperity Bank

Terra in drive thru is the sweetest and most patient csr! She was nice to me even though i made mistake on slip, was upset to drive thru , dealing with personal issues and i admit, i was not as nice as i am normally. I hope to see her next time i need a transaction. Thank you for your positive words and being so nice! 😊👍💯

Relationship banking at its finest. Business owners like me need multiple services and literally every branch member is truly an asset to the Bank. Thank you.

Great customer services and super friendly staff

Very friendly staff , they go above and beyond! I absolutely love Sheila and Janie.

Opened a new joint account for myself and my wife, a week later I got a call from the bank and they said my deposit $(100.00) that deposit was returned and they will have to close the new account or I can come into the bank and proof I actually own the account the money came from. Went to the bank and provided them with my bank statement from the funding bank. Even with that, they still felt like was I common thief. have never been treated like a criminal before, so may calls where made to see if I actually funded the account from my external account, they called navy federal, who confirmed I owned the account, called different department within their own team to to confirm I am who I say I am. Inky reason why I am leaving this account and not closing it is because it is only bank closest to my home. Highly disappointed with the kind of treatment I have received so far

Calling to ask if the branch was open regular hours Friday. After a long hold I was rudely told “Good Friday is not considered a holiday.” As if I needed a lesson... A simple “Yes” would’ve sufficed.

The Fry Rd location is much friendlier from my experience.

first time in 3 years asked the manager to release a hold - on a business check - after - money was out of other bank. Manager says “sorry” (so 1990’s). She says I can take the money that’s in my account already “wow”. She’s naive like a kindergarten kid. People need banks to encash checks. Prosperity holds money for their own interest but sometimes you got to release it for customer without thinking of your their own profits.

Update: After 4 days they ask to call the 1-800 number so they can assist me. Very prompt! by their medieval standards.

Opening my account was such a
Hassle. Opened my account on a Friday got a call the following Monday that the clerk messed on her paper work and that I needed to come back in to resign. Which I understand we all make mistakes but This bank doesn’t give you a bank card right away, it’s mailed to you in 7 days. Soo I have to wait even longer for it. She really put me in a bind, long story short I’ll going to find a new bank ASAP. DO NOT BANK HERE

Really liked Tradition bank and 2.5% on checking. Now prosperity offers 0.05% interest. No use in keeping these accounts anymore.

Too many fees for everything. Inaccessible hours

This location has some serious problems, look else where

Poor customer service at this location

Rude