TruWest Credit Union - Legend Oaks

Five stars for customer service! Went in to deposit some money today and Wendy was very nice and helpful :)

Chris Villalpando the teller at this credit union was extremely helpful and knowledgeable. An older woman teller was unable to figure out how to deposit an out of state municipal business check into my business account even after giving her every account number. Chris figured it out and deposited the check with no problem. I will go directly to him next time. This is a clear case where younger people need to educate, train, and manage inflexible old/ senior citizen employees on customer service and technology and common sense.

I have been using the TruWest Credit Union since it opened; first as a Motorola employee and now as a retiree. Their service is always courteous and professional. The people that work at the Credit Union make it a pleasure to go there. I highly recommend TruWest.

I have been a member since I was a child, parents set up a savings account for me. Over the years they have helped me with my financial needs. Setting up a checking account, getting a debit card, getting a credit card, vehicle loans and most recently a personal signature loan. Every time I visit I am greeted like I am family, after all I grew up with em! I have heard many horror stories from friends about their banks and/or credit unions, I even convinced a few to switch! You won't regret choosing TruWest Credit Union!

I’m a big fan of this branch. Staff is friendly and helpful. Parking a a little tight but have never parked far. I definitely recommend true west credit union!

I've been a member of TruWest for a number of years. Staff have always been helpful and friendly to me. I use the Legend Oaks branch most often these days.

LOVE this branch! Everyone there is extremely helpful and very nice. Super clean on the inside and the wait is never too long.

This has been my family’s bank for our entire lives, and my first and only banking experience since I was 16. Great people, great service

Very nice people and great service. Regardless of your credit union - they'll connect you.

Setting up an online profile for my checking account was quick and easy

Every time I walk in, I receive great service and kind people!

They are really nice and they get stuff done fast

Wonderful service thanks Mary Helen

Doing business with the people in the branch has been good, much better than having to deal with Truwest over the phone. The 4-star rating is based on this individual branch. The phone system used to be effective and you could reach a competent person quickly but no longer, you have to go through the most horrific automated phone menu and then maybe you'll reach someone competent...maybe. There's almost never a wait here to do banking and there's even bathrooms down the hall if you need them.

Seriously, be careful having to deal with them over the phone, they couldn't even manage to call me back regarding a mortgage refinance after I made 4 phone calls. I have >800 credit score and been a member since the late 90's, guess they just didn't want the business.

I keep most of my money elsewhere since their interest rates are quite low compared to other banks.

They had one person that was there for a while that was not the brightest bulb and was aweful to deal with but they're gone now thank goodness. Their Christmas music selection stinks, I wish they'd stop playing it.

Although I am extremely disappointment on How they rejected my loan request I still have to give them credit for how they assisted me on my personal investments .

I could understand the credit union rejecting my loan request if my credit score was low or even average but my credit score is way above average . All of my cars, motorcycles and home are paid off in full and I have zero balances on all my credit cards. Credit history is zero defaults zero 90 day 30 day or 30 day late's 820 score . My point is if I don't qualify for a loan then who does ? I just purchased a 2020 car and paid cash, I now have over 100k in CD's at this credit union alone and still no loan ....WTfudge?

So I give the loan department - 1 stars, now for what the other half of what truwest does is they assist members on investments . This department takes a very hands on approach, they really listen and they are extremely knowledgeable and all part of the service . This wasn't important for me before . So is you crunch the numbers you have 4 stars total . This is a edit from a previous review in which I gave 1 star which really should have been 0 stars . They really need to clean up that loan department .