T-Mobile

I met with Gabe, he was the associate that helped me switched from Verizon to T-Mobile. He was a very kind, courteous, and helpful. He answered all my concerns about switching to T-Mobile and took the time to make sure all of my data was transferred to the new phone as well. I would highly recommend this store as they value customer service above all else. Once again Thank you Gabe, for going above and beyond. We are very happy customers.

Ps. I would also like to shout out Crystal for checking in on us during the switch. Thank you for being so warm and inviting.

Thank you Gabe and Crystal for outstanding customer service and itemized bill transparency.
They diligently helped us troubleshoot our concerns and make sure we got all the equipment needed to transfer from Verizon.

Went to the T-Mobile store in the Geneva Commons for help with setting up my new device. I was greeted right away as I walked in by Bill who transferred my phone and answered all my questions and helped me with my watch and phone pairing too. He was very knowledgeable and patient with my questions. Everyone at the store seemed very nice and I would highly recommend this location.

Went in with a question about a discount offer I received in my email. The new associate was unsure how to assist but he called in his manager and the two of them were VERY helpful and explained everything to my complete satisfaction! The email offer was of no help but I did find a T-Mobile store that I’ll be sure to recommend and visit again!

This rating is only based on one representative, Bill. He stands far above the rest. He is professional, honest, courteous, and knowledgeable. He reversed a really terrible experience with another representative who should not be employed with TMobile. Hats off to Bill. Thank you!

Great help with no muss and no fuss here!

Great advice from the manager on the best way to acquire an older iPhone model.

Competent and expedient SIM swap when I had an issue adding a new line.

Customer service was great. Setting up our 3 new lines was simple and stress free with Bill. He explained everything in detail, no bs, and got us on our way. Thanks again bill! You the best!!!!

Had an LG problem with IMS which was resolved by a T-Mobile attendant on the spot. He was pleasant and quickly fixed my cellphone. I've been with T-Mobile for over 20 years and the quality of service has always been excellent. No reason to change what is excellent. Thank you.

Marquese really took the time to ensure all our issues with our iPhone was fixed before we left. Super professional and personable. Would recommend working with him!

We came in to upgrade my daughter's phone. Mario was exceptional! He made sure not only that the upgrade went smoothly, but that all her messages, contacts, photos and apps were properly transferred to her new phone. We always had great service at the Geneva T-Mobile, but this time was the best ever! Thank you Mario.

Great customer service helping us upgrade 2 phones. No problems and they helped us pick our phones and accessories. We’d definitely go there again.

Always takes over 30 minutes. BUT it's because they are fully assisting the customer instead of trying to rush them out the door. Just bring a book, to play a game, to or enjoy talking with someone while you wait.

Itzy and Bill were helpful, informative and patient as they worked with us in getting a new phone and changing plans. A big thank you

Paul has helped me many times now. I have come in for device swap on SIM card from my iPhone to my Samsung and vice Vera and have had no issues with any of my experiences. Very professional and friendly. Every time I go I just request for Paul.

10/10 recommend

We love T-Mobile service and have been treated very well by the personnel at this location. When they have what we need the transactions are quick and efficient. When they did not have the phone I wanted in stock they did not hesitate to contact the South Elgin location and had them hold the phone till we got there. Parking is only a problem during lunch time when people park for the neighboring restaurants, but still is usually only a short walk.

I came in today at 7:00 pm (closes at 8) with an issue reactivating my phone, and at the same time 7 other people walked in after me. The employee on duty (I think his name was Kyle? Could be wrong) Helped set me up with customer support and then one by one took care of all of the customers in short order. Once they were all done, and it hit closing time, he stayed shortly after along with the other employee on duty to ensure my problem was solved. Despite being Friday night, and me coming in last minute, these guys took care of me. These guys know what they're doing and went way out of their way for a customer. Thank you

This store was great!!! I went to the south elgin store and had a bad experience where the employee was rude and dismissive with his responses and had a real lazy, standoffish attitude and even lied to me about not being allowed to help me with something due to the coronavirus when really it was just because he didnt want to do it. And i got that feeling right away. well then i drove over to this location in geneva commons and even though its farther for me its well worth it. they are on top of their game and are honest with the customers and most importantly treat them with respect. the manager was a great guy who knows how to talk to customers and is certainly on top of things. very nice and respectful guy, i thought he handled things very well. there was a girl who helped me with my phone problem and one who helped me with my bad customer service problem that i had with the other store and both were awesome!!!! very nice and respectful and knew what they were talking about with everything, and just did an all out great job! all of them were very professional and know how to treat customers and know how to run a business. i highly recommend this store!!

I go out of my way to visit this store when I need something from T-Mobile. Every experience has been a positive one, for over ten years. Great employees, every time! Saturno was always great, and most recently Adam and Sebastian helped us out with a short-term prepay plan that we needed. Definitely visit this store!

I have been a Verizon customer since 2000 when I got my first cell phone in high school. For a long time they did well to keep my loyalty, but over the last few years have seemed to deteriorate in this regard to the point that they seemed too arrogant and could care less if I remained a customer. With a bad customer service experience, I strolled into this store to see what T-Mobile had to offer. Josh assisted me with switching two phone lines and a tablet over. I save quite a bit of money each month, and the customer service in this store was refreshing. Since signing up, I have gone in on two other occasions and have had good experiences. While there might be a debate on who has better coverage (Tmo vs. VZW), there is no debate who has better customer appreciation.

Laurie... at T-Mobile, Commons is the 6th star. Cell phone service has never been a good experience, especially if you've ever been a sprint customer. Anyone can sell you a plan but getting help when account issues arise is a different matter. Details don't matter, just the store. Every time I have gone into this location, I have had perfect help. This instance with Laurie was above and beyond. Very impressive young lady with fantastic operational understanding of how to sell and service customers in her store. Great Job Laurie and thanks for your effort.