west elm

This review is for Noah, one of the designers at this location. I came into the store looking to buy a specific couch and Noah took a significant amount of time going through each option with me, including colors and textures, shipping options and rug options that would go with the couch. He is a true artist and is meant to be a designer. He cares about the customer being happy and buying a product-- not just to make a sale but to ensure it works in their space and they are happy with it. Would highly recommend stopping in and talking to Noah about your furniture needs.

My review relates to the staff of the Portland West Elm store, not the company itself. In particular, Leslie H. and Suzan E. were extremely helpful in what was a somewhat disorganized delivery process. Ordered 2 chairs for delivery to our home in MD, but soon after asked if they could be rerouted to Portland instead. This ultimately involved an order that was never actually on its way, a cancellation of that order with a new order placed to the new destination, several phone calls saying that the original chairs were being delivered within the next 30 minutes to MD, and no followup communication from West Elm about when the new order would be delivered (it eventually was, but we wouldn't have known unless I called the distribution center). Throughout the process, both Leslie and Suzan were dogged in tracking everything and keeping notes. They were patient with me when I was frustrated and were great about following up and keeping me informed. I realize that we complicated things by changing our delivery address, but it shouldn't have been that difficult to accommodate this. Kudos to Leslie and Suzan for compensating for poor company processes with great customer service!

The Portland store is amazing, the staff is exceptional. We have placed multiple orders through West Elm and Leslie has gone above and beyond to assist us each time. From helping choose fabric options, to placing orders, scheduling deliveries, confirming delivery details, etc. her assistance has been invaluable and deeply appreciated. I would highly recommend visiting the store in Portland if you are placing or planning to place a West Elm order.

We moved last year from a large home and downsized. We ordered almost all our furniture through West Elm and through the Portland store. Susan E. was so helpful and stayed in touch with me on all the orders. 5 Stars to Susan and West Elm Portland!!!

Amanda and Erin are amazing to work with choosing the style and colors of our furniture and fixtures...outstanding customer service at this store

I recently ordered a bed frame and dining table for the Portland, West Elm. Suzan was very helpful when picking out our items in store. We received the white glove delivery to our home and it was such a breeze! Would highly recommend this!

The Portland store has wonderful staff. The store is well organized. We placed multiple orders with them, they help you track the orders, f/u on any issues etc, Overall great experience. Thank you

Literally the BEST West Elm I’ve ever been to honestly. The people were so incredibly helpful and a pleasure to work with! My experience was so good the first time I stopped in, I’ve been back two more times since...and I live in Boston!

Great customer service! You just want everything in the store, it's amazing. Fantastic lighting! Must go there now!

We love this place and had great help. Can't wait to update our space with a few items from here.

Really nice none pushy customer service... Very impressive selection in a relatively small space, and we'll though out conceptualised room furnishings

Love this store! Leslie was absolutely tremendous to work with and helped us work through all the options!

Love the new space. Great location, beautiful renovation. Staff was very friendly. Welcome to Portland.

Suzan was very friendly and helpful with the details while we were shopping today. Thanks!!

California furniture and glassware. Love the West coast style they also hsve some farm house things and great candles

Gorgeous showroom. Friendly staff and amazing furniture, rugs and decorative pieces.

Beautiful store, great staff and products

Gorgeous home goods, focusing on the dining and living areas of the home.

Obsessed with this place!! Went 3 times in 2 days lol

Fun store good vibes