Keeler Motor Car Company

I've been a customer of Keeler Motor Car for over a decade and I believe they are the best dealer in the Capital Region. When it comes to sales, they are not at all pushy during the selling process, and once you decide on a car, they are fast and efficient. I really appreciate not having to spend hours and hours and hours waiting, negotiating, signing papers, etc. My most recent transaction was quick and easy. I spent maybe two hours total turning in a lease and getting a new lease.

My experience with service has also been exceptional. They communicate well, they do not nickel and dime you, they are just reasonable and easy to work with.

A big shoutout to Augi, at BMW. He consistently goes above and beyond to help you out - for example, taking my plastic floor mats from my old car, powerwashing them, and putting them into my new car. It's the little things like this that make these transactions so pleasant.

I buy all my Honda's from Keeler. Always a great deal. And then I entrust my new beautiful Honda to their excellent service department. It's a win win. Thanks Keeler

I am writing to share an update to my previous poor review due to issues with my certified car I purchased 3 months ago! The manager Rudy reached out to me and told me to bring the car in. They replaced a set of brakes and two new tires free of charge due to a mistake on their end! This is how customer service is done! My faith in Keeler is restored and I'm very happy with the service I received. Getting a video of your car while being serviced is also wonderful! Thank-you Rudy and Jenny! Wishing you a Happy Holidays!

At 80 years old, we've had our cars serviced at many dealerships. Keeler is the best we have ever had the pleasure of being able to use, as we have done for the past four years. They drop off a loaner and return our Mercedes to us seamlessly. Their work is meticulous. Jeff is our service manager and he goes out of his way to provide convenient good service in the most economical way possible. I don't usually write reviews but felt that our experience has been worth trying to show some appreciation as well as to share information.

This is the first time that I've had a 100k service done on a Benz. I usually buy a new one for any given reason. I am not going to get rid of this car, mainly because I have had excellent service done on my car only by Keeler. I have also stayed with the same service writer, Chris Adams, for the past 3 vehicles. Obviously, there is a reason. There are just too many positives about his attention to what you need and to details of delivering. He is just one of the reasons why I only do business with Keeler Mercedes Benz along with my father before me.

Killer Mercedes is a class operation with very nice people. They know their product and they treat their customers with kindness and respect.

I always get the best car buying experience with Dominique Cadet from Mercedes! He was able to find the car we were looking for, even though there were none of them in NY! I'm and at the quality of customer service given to each experience. If your buying a car regardless of price as each dealership has cars affordable to all budgets. I would go to the Mercedes side and as for Dominique Cadet, he won't steer you wrong! Even with new electric ventures he has gone above and beyond.

Keeler’s Sprinter Service is outstanding! Bill Fitzgerald (Svc. Mgr.) and his entire team are Rock Stars!

Sales and service are awesome. The service crew are awesome. Went all out to help me and fix my car. Love Jenny and the team.

Top Notch service. Tim the Mercedes Benz and Sprinter parts manager went above and beyond in getting me parts for my 2019 Metris. I live in Vermont and our local Mercedes dealership does not service Metris. Exceptional service and leadtimes, thank you!

Second time purchasing from Keeler MB and sales rep Rod Williams made my trade transaction easy and enjoyable. Makes you want to trade more often. Keeler service has always been very accommodating as well. I’ll be back for another new MB in a few years.

Didn't plan on getting a car that day! Found the car I've wanted for 50 years! Excellent staff, loved the giant red 🎀. Thanks Tommy S!

I first scheduled a visit with KEELER MINI to fix a tail light on my MINI COOPER CLUBMAN S. They were very accommodating with my busy schedule and the service was great and a got a very diagnostic. They found an issue that was covered under warranty, ordered the part and later picked up my car from my home, gave me a loaner MINI COOPER CLUBMAN and even delivered my car to my workplace. Very impressed with the customer service, start to finish. They even made sure my car was sparkling and clean! It is definitely worth the trip to work with these people. I feel like I got the Queen's treatment and my car was left in capable hands. Thank you all so much!

Always great service at Keeler BMW. Had my first oil change there, and they were fast and efficient. I also enjoy the video walk through they send on your vehicle. Such a great idea!

How fortuitous that our latest Mini leasing experience took us back to Keeler, the dealership where we were introduced to our first Mini back in 2012, and like before, this experience was equally as pleasant. Our Sales Associate was Anthony, who was very personable, thorough, never overbearing, and most importantly, transparent throughout the entire process. And Johnny, our sales assistant, who was just as personable; he provided us with an excellent test drive experience, which pretty much confirmed for us that another Mini was in our near future, and provided us with a very thorough review of our new Countryman S ALL4 prior to us driving off the lot. Thanks guys!

I had a good purchase experience overall for BMW X1 with tremendous help and support from Ken and I will add more details later and wonderful photos later. 😊 Thanks

I recently leased my first Honda from Keeler Honda. This dealership had high ratings, and I was not disappointed. From my initial contact with them, the sales staff was very professional. They answered all my questions & located the exact car I was interested in. The car came in slightly ahead of the anticipated arrival. Nathan Eden walked me through the signing process & made it easy. He followed up later to make sure I was totally happy with the CR-V I had leased. I can highly recommend this dealership. The process of buying/ leasing a car here is very transparent & straightforward.

Purchased a 2008 BMW 328i used, several weeks after owning it we noticed a smell and give it to a mechanic who confirmed it needed the valve cover gasket replaced. After reading on a few chat rooms online about an extended warranty on these vehicles up to 150000 miles or 15 years whichever comes first I decided to inquire a little further with BMW of North America dim. Turns out any of the three series built between 2000 and 2010 were all built with the SULEV engine which qualified US to have the repairs done for FREE including labor! I read horror stories from other people about the dealerships they went to and dealt with giving them a hard time..... I called Keeler and braced for the worst. I was pleasantly shocked when they responded almost immediately to my voicemail and had my car in and out within 24 hours never questioned or doubted me once they simply replaced the gaskets needed replacing and sent me on my way... What would have been a $2,400 unexpected repair, was free without a fight! Latham Keeler Motor Company is extremely professional highly recommend them to anybody and everybody

Mykel was wonderful!! Great car buying experience! We love our new crv!

Just took delivery of a beautiful Mercedes-Benz C-Class sedan from Keeler Mercedes-Benz and could not be happier! John Zumbo made this EASILY the best car buying experience I’ve had—no frills, very reasonable, and diligently intent on helping me find the perfect daily driving machine. From the point I walked in (and received undivided and enthusiastic attention even within 45 minutes of closing) until a couple of days later driving off the lot, I could not imagine a smoother transaction. Calls were always picked up the first time and emails were promptly responded to: important details other dealerships readily overlook. Not once while speaking with John or tying up loose ends with Steve Adam did it even cross my mind that these guys were trying to figure "it" out on the fly, trying to pull a fast one, or otherwise not intently focused on the customer finding a total solution. True professionals at Keeler Mercedes-Benz--these guys know a few things about EARNING a long-term customer. It would be a mistake to waste your time looking anywhere else; I certainly won’t in the future.