Stephen Swasey American Family Insurance

I recently had the pleasure of working with Steve from American Family Insurance, and I must say, it was an excellent experience from start to finish. From the moment I reached out, Steve showed a genuine willingness to listen to my needs and understand the issues I was facing. He patiently worked through various scenarios with me, demonstrating his professionalism and extensive knowledge in the field.What stood out to me the most was Steve's customer-centric approach. He consistently put my needs first and ensured that I felt heard and understood throughout the process. His demeanor made the entire experience extremely easy and stress-free.Despite the physical distance between us (I live in AZ while Steve operates out of Utah), I never felt any disconnect. Steve's responsiveness and willingness to go above and beyond for his clients bridged any geographical gap seamlessly.It's worth mentioning that some friends attempted to steer me away from American Family Insurance, but based on my experience with Steve, I simply can't understand why. His dedication, professionalism, and customer-focused attitude truly set him apart.
In conclusion, I wholeheartedly recommend Steve and American Family Insurance without any reservations. He is a great asset to the company, and I am grateful for the outstanding service he provided.

Steve was so helpful and gave the best rates. Very professional and fast and was very satisfied with the quote. He is amazing and best that I've ever come across. Thank you Steve for helping with my car insurance and life insurance.

Great customer service, solid communication, and easy to work with made all the difference to helping me make the best decision for our home and car insurance. Thank you Stephen for going above and beyond our expectations.

Thankful that American family insurance was able to save me some money on Home/Auto. My experience through the whole process was easy and straightforward.

Steve is awesome, I can tell he really cares about me as a customer and my personal satisfaction with all the products/services he offers. He's an excellent voice of advice and knowledge. Highly recommend!

Very easy to obtain insurance services and rates are awesome

Steve is so responsive and reliable.

Stephen did an amazing work guiding me to choice the best option for me, highly recommended!!!

Stephen Swasey is the best in the biz.

Great agent. Very helpful and courteous. Highly recommended.

Honestly where do I even start. Since signing up on October 5th it's been issues after issues with Stephen. I was supposed to be charged $21.00 for a new renter's policy. He charged my card over $1800 on my daughter's birthday weekend. All of our plans had to be cancelled. I accumulated over $600 in overdraft fees.

He promised me it had been credited back to my account. On the 9th of October still no refund. I did not get my money back until the 11th of Oct. Causing all kinds of issues with late fees on auto payment for my credit cards and more. Even through all that I stuck it out.

Monday the 25th of March, I open the mail from a letter from the state one of my cars in not showing car insurance..... I have never been late or missed a payment so how could this happen? I texted him right away. He said he would take care of it. Friday comes and guess what I get pulled over for showing NO insurance on my tags. I text him again and he completely reads my text and ignores my text. The police officer said that it was the insurance company that needed to submit the paperwork.

I am done I will be reporting this to corporate. This is absolutely not how you treat clients. I don't want others to be treated the way I was. In a world full of agents wanting to help you. I highly recommend you find someone who will not fail you time and time again.

Gave a quote and a start date. Decided after the fact something made my property not eligible. Never notified me thus causing a lapse in coverage that I had to scramble to fix. I would have been fine with a denial, but to not communicate it when a start date was already agreed upon is terrible customer service.