Dependable Lock And Hardware

I was recently locked out of my home and Jacob was able to unlock my door in a timely manner and replace the lock for me, as it was a safety concern. He was polite and helpful, I appreciated his kindness and patience with me during an especially stressful time. Definitely recommend Dependable Lock and Hardware.

Dependable Lock & Hardware is in fact dependable! They are a small business so naturally the prices will be higher than general hardware stores. Quality products and we love supporting small businesses!

Avoid. Jacob, the owner, is rude and unhelpful. Also either unknowledgeable or untruthful. He has a selection of very high end hardware, but carries only a few of the the middle price brands, and none of the inexpensive brands. And his prices are laughable (see Lorena E's 6/21/2021 YELP review) : an upper end door pull is 600% (!) higher than a mid-level brand, and his middle class prices are 20-50% higher than the internet and local stores (e.g. Belmont Hardware). From the other reviews, it looks like he knows how to make duplicate keys.

Worst customer service. Called to see what gate door handles they had in stock and explained I needed the handle today. When I asked for the brand and model to see a picture online before driving over, the male employee told me to go to the store and hung up on me. I would not recommend this business unless you like to be treated rudely.

The person who works here has very poor customer service. They over charge for the lock and when you question anything, they start misbehaving. Save your money and look elsewhere.