Tuffy's Sewer and Drain

Well, I literally had a rag go down my bathtub drain, obviously it clogged. I called tuffys at 7:32PM and they gave a me a quote over the phone and Austin came right out, same night! He showed up at 8:05 and went right to work. He was quick, kind, efficient and most importantly, he fixed it! He was out the door by 8:35 pm! I paid the Same price that I was quoted over the phone and I have to say the service was awesome. It was quicker then ordering a pizza. Amazing service. I will call them again when I need a plumber. ☺

I called Tuffy's first thing in the morning (before their posted business hours) to schedule an appointment. Sherry was very helpful and polite on the phone and was able to accommodate me into their already booked schedule for the day. As promised Chris and Andy showed up this morning and got to work right away. They made it look pretty effortless running their equipment to clear out my sewer line (there were a couple of root balls clogging the line). Both Chris and Andy were very polite and talked me through what they were doing and what to do to help prevent future issues. Once finished with the work, they fully cleaned up the area near the cleanout where they were working. All said and done they were in and out within an hour. I hope that I do not have to call them again in an emergency situation, but definitely won't hesitate to do so if needed. I will be having them out annually to check out the line and make sure everything is as it should be.

Thanks again for fitting me into your full schedule last minute, I really appreciate it.

-Tom

George from Tuffy's came out to fix a slow drain in my bathroom. I was NOT optimistic at all, as I'd had another plumbing company attempt to fix the issue the prior week, as well as an additional person. When George arrived, I told him 2 previous ppl attempted to fix the issue. He then told me, "Well, you called the right person".....I appreciated his determination, however, I still wasn't optimistic. However, George told me he wasn't going to give up until he fixed it...... And he fixed it! He fixed it! He fixed it! Did I mention that he fixed it?????!!!!!!!!

We were extremely pleased with the service that Tuffy provided. They are professional and very nice people. Their prices are very reasonable and fair. They delivered as they promised on time and I highly recommend them. I wish the world have more people like them.

I'm so grateful we called Tuffy's. Sherry was very helpful on the phone and in setting up the appointment. Chris and Austin came out to our house on New Years Day and cleared the house trap after two other companies had unsuccessfully tried to clear the line that week. They got the line cleared in a matter of minutes with and saved us from an extremely expensive house trap removal project. I highly recommend them based on this service.

We have been using Tuffy's Sewer and Drain for years now. Our plumber recommended them to us. I called and scheduled an appointment with Sherry for 12/4/19. On 12/4/19 Sherry called me and said Chris and Andy may be a little late due to problems with their truck on 12/3/19, they were catching up. I thought that was very kind to call ahead to let us know. They did not arrive much past the time they had originally scheduled, which amazed me. When Chris and Andy arrived they cleaned three lines, two bathroom and our kitchen. They do a fantastic job and are very clean and neat!! Never a problem with a leak after they are done. Chris always explains and shows you what he is doing and how great the water flows once he is finished. Tuffy's is the only sewer and drain cleaning company we will use.
Thank you Chris and Andy for always doing such a great job!!
Mary and Lyle

We had a plumber come out in late December to get rid of some tree roots in our basement pipes. They took 20 mins. and said they had completed the task. They charged us $370! March 15 we called that same plumber back and said we were getting sewage backup in our basement again. He said that he would come out again and would charge us the same amount. That’s when we called Tuffy’s. The customer service from the start was outstanding! The guys were here promptly for the appointment. They had a tough job ahead of them. Due to unforeseen circumstances they had to return the next day and dug out the root pictured below. We cannot thank the Tuffy crew enough! We will DEFINITELY be using you again.

Had an issue with backed up plumbing and never had to call a plumber before. Tuffys helped me calm down and fixed the problem FAST. They are the nicest people and good at what they do!

I will be recommending Tuffys to anyone I know who needs a plumber.

Thank You TUFFYS!!!!

I am very happy with the service I received. They were very nice and very professional. They knew exactly the issues and had it fixed in a short amount of time. I was really worried about the cost but it was extremely reasonable. I will definitely use Tuffy's again! Thank you.

Chris and Austin came out and cleared a drain for me a few weeks ago. They're honest, hard working and fairly priced, not to mention really nice guys. I would recommend their work to anyone looking for a quality job. Should I need plumbing help again they will be the only call I make. Thanks for the great service fellas, a real pleasure doing business with you.

We had gone through my home warranty twice for my basement sewer being backed up. They offered to have the first company come or to have Tuffys. I chose Tuffys because the first place came in September and this shouldn't be happening again! Tuffys came EARLY (awesome!) Fixed my issue in about 20 minutes!! So fast, stated it was probably never fixed correctly in the first place since the issue came back again so soon but who's to tell regardless. Austin cleaned up so nicely after as well!! We were informed incorrectly about so many things by the previous company & Tuffys knew EXACTLY what they were doing. Thanks again to Austin & Sherry for coming and helping & squeezing me in their schedule. With being a first time home owner with my fiancé they were so kind, on time & quick our minds were put at ease. 10/10 HIGHLY RECOMMEND!!!!

The guys came within the 1 hour window and the job was done with the quote they gave me. No complaints and I will call Chris and Austin without any hesitation. Good to see there are still honest family run small businesses that deliver as promise.

I’ve used Tuffy’s services numerous times in the past but this time I had to call him for my own home on a Saturday. Even though his day was already pretty booked, he went out of his way and drove the hour and a half to come fix my problem. Not only is he very experienced and professional, he’s a great guy. I wouldn’t use anyone else.

We called Chris the day of my mother's issue. Her toilet was backed up and she was having all types of plumbing issues. Chris and his assistant came out in the middle of a winter storm to assess her plumbing issues. Sherry who was in constant contact with myself and my mother (71 yrs. young) informed us of when Chris and his assistant would come out to her home to look at the problem. They were there in no time. They fixed the plumbing in the home and even went outside underneath her trailer. He informed us of the problems under ground which clearly can't be rectified until Spring given the harsh winter weather and that was out of their control. However, the did fix the inside plumbing within the mobile home. They explained everything to us and charged a reasonable amount for coming on such short notice and working in a snow storm. They were very polite and did what they could thoroughly informing us that they clearly couldn't fix what was wrong underground due to the harsh winter weather, however they stated they would come back to fix the issue underground when the weather had subsided. Top notch job and we will certainly call them again to come out. Fantastic people, responsive immediately and tell you what's happen in layman's terms. We will certainly recommend Tuffys to other's in need of plumbing repair or diagnostics.

Got the run around from a bunch of others company’s who all said I needed a pipe reloaded. Called Tuffys and Austin and Chris came out the same day and fixed my tub within mins and didn’t have to replace the pipe at all. Very fast, professional and affordable. I will definitely be using them from now on .

Chris was great! They got to the problem quickly and efficiently. I was an escalated service request... they jumped through hoops to get to me same day.... When my tenants made entry difficult, Tuffy's hung in and waited for me to arrive. Joe Massimino

Tuffy's was fantastic in accommodating in our families needs because of a condition in our home. They had no problems being understanding and doing what needed to be done to make our daughter feel at ease with someone having to come into our home. I will always use and refer business to this highly professional business.

This morning I woke up to discovered that my basement floor drain was blocked up with raw sewage and had filled the basement floor. Frustrated, scared, and confused, I called my home warranty company who put me in touch with Tuffy’s Sewer and Drain. Sherri from sewer and drain called me. She was polite, professional, and very friendly. She scheduled my appointment for tomorrow at 11 am. I told her I had a small child at home and and my water was shut off. Hearing the desperation in my voice, she called back and told me her husband had a soft spot for children and he would be at my home shortly after 6 pm. At 6:15, her husband and her son Chris arrived at my home. When they arrived, they were knowledgeable, professional, and polite. They answered all my questions. Within 20 minutes, the work was completed efficiently and quickly. They cleaned up the sewage and they cleaned up behind themselves; you would not have even known they were there! They had done an outstanding job! I would never go with any other company. Thank you Tuffy’s sewer and drain for being compassionate in my time of need.

We called for emergency plumbing service at 8:30pm and Austin & Chris arrived within the hour. They found the problem right away and promptly fixed it. They were professional and thorough. We highly recommend them for plumbing service and we will definitely use them again for any future plumbing service we need.

Austin came to my home and go to work right away keeping me informed on what was going on. He did a fantastic job for me. Very professional and affordable. I recommend Tuffy’s to anyone with plumbing problems.