Our Lady of the Lake Physician Group Prairieville

My previous few visits to this office have been smooth and helpful, but my last scheduled visit with Dr. Jean Saunders was cancelled less than 2 hours before the appointment due to the doctor "not wanting any new patients" (which was strange as I had seen him a month prior). I can respect that decision, but nonetheless my appointment had been confirmed multiple times that week by the office reaching out to me- including just the afternoon before! I consider such disrespect for the patient's time to be highly unprofessional and cannot recommend a practice that condones it.

OLOL is pathetic. The after hours had a paper stuck to the door stating they are closed due to the amount of patients being seen. They had 5 cars in the parking lot. If it weren’t for my 5 year old with an object stuck in his ear, I would not use the walk in clinic again. They misdiagnosed my 2 year old daughter the time prior to this stating that she had an ear infection and prescribed antibiotics for the second time in 2 weeks. After seeing an ENT, it was clarified that she did NOT have an ear infection at all and did NOT need antibiotics. Our Healthcare system needs to do better.