Merlin Complete Auto Care

Well I appreciated all the help that CesarArroyo gave me .Was professional and was courteous and honest with me and drove me home and picked me to get my car. Even though I didn't get every the needed fix. He fix everything he could for me and gave me good advice. That's all I can ask and kept the price down also. GREAT EXPERIENCE. Courteous Professional and honest. Can't ask for anything more.

Awesome work done by the nicest friendly people. Had a great experience bringing my daughter's car in for oil change! Ceasars was GREAT!! On top of it it was $18 and change out the door
John R.
5/7/2024

I got my catalytic converter replaced by merlin and Caesar were amazing! They were able to find one that was slightly cheaper and helped me in every step of the process. They also kept me completely up to date on what was going on and took a 100% care of me!

From having two Honda vehicles and a Ford of various years, they have gone above and beyond service to them from brake lines, air conditioning systems being fixed to replacing tires and Axle repairs they’ve been awesome about negotiating prices and not throwing additional hidden fees. They are willing to work around what needs to be fixed immediately and things that can be done at a later date. All of the staff throughout the years going to the same place have been friendly and helpful.
They have introduced me to the synchrony bank stuff to help with paying for repairs when not having cash on hand.

They hooked me up with everything I needed. A lot of work needed to be done to my Holy Roller van. It had to stay overnight and they lent me a loaner car which was awful thoughtful. I really feel they went above and beyond to make sure I was taken care of and got the best deal. Definitely recommend! Blessings 😇🙏😎

Trying to figure out why it has taken me this long to choose Merlin for my auto care needs. I live nearby and had a scary situation with my car overheating and smoking while trying to drive home from Ohare Airport one night. We ended up leaving my car overnight in a random parking lot and waited until the next day to scope things out. Surprisingly, my coolant was bone dry. Which, is pretty unusual as I do perform regular maintenance. Once we got back to Batavia, we brought my Jeep into Merlin. Right away the staff was super helpful and did a full inspection. Because of my experience that day, I will be returning for more business. Since then, I have been paranoid about levels in my car and brought my Jeep in for another check-up. Staff, again, was very friendly and provided feedback of my concerns and things they have found….even showed me pictures! I really appreciate the extra time and conversation, knowing that my car was taken care. Thank you!

Caesar and Dan were so great - super friendly, knowledgeable and helpful with my Acadia. I had to sit for a couple hrs to wait for a ride and they treated EVERY client with the same amount of respect and kindness. Thanks guys for such a positive experience.

Merlin Complete Auto care in Batavia is a great establishment when it comes to getting your vehicle needs taken care of. Mo and his team are all great at what they do and they are people I can trust with my personal vehicle, work truck, and my wife's car. They continuously provide a clear and honest assessment of the repairs needed for our vehicles, and there has never been surprise charges or unnecessary work. I feel confident in their expertise, and they always go the extra mile to ensure I understand the repairs. Its reassuring to find a mechanic shop you can rely on and I highly trust them with my vehicle care needs.

Keep up the great work Mo!

Cesar was amazing & got my air conditioner fixed like a pro.
The best customer service!

Had a great experience at Merlin’s today for my oil change and tire rotation. Jordan was very professional and knowledgeable. They didn’t try to charge me for any extras and were honest about the maintenance my car needed. Would recommend them to others! My son had a blast making towers with there signs.

This is not your average shop, The owner greets you with care and a vast understanding of both new and old muscle or vintage cars.They know the classic foreign cars of the 80’s and of course the typical grocery getter. They go out of his way to help you, and not up sell you at all. Just a really great place to trust your car. A place you can trust.

I just left Merlin's in Batavia and I am so pleased! I was calling around last week and what initially stood out was how helpful Shane was over the phone. When I arrived for brake service and other repairs today, Cesar and Mo took such good care of me. They explained what was wrong and made recommendations. They didn't talk over me or pressure me into repairs I wasn't ready to commit to, and worked with me to complete what was in my budget. It took a few hours, but they always checked in on me and I felt very comfortable waiting in the shop. I watched as they welcomed customers with appointments and walk-ins, and they moved everyone through their services quickly. I felt like I could trust them and I believe they did quality work. I can't recommend them enough and I'll be back for future services.

Had an amazing experience today at the Batavia Merlin’s with Shane and his whole team! I had a really bad leak that I had no idea where it was coming from! They got me in immediately and were able to have it completely fixed in just a few short hours. Went above and beyond, helping to get my car seat out and to my dads car. Oh and last year my dads truck wouldn’t start at the gas station across from them and they all came over and pushed it to them avoiding a tow! Can’t say enough good things, they will be my mechanic going forward!

I take my car here several times a year and have always been happy with the service. A couple of months ago one of my tail lights went out and I bought some bulbs thinking I could change it myself. For my Ford Escape, it turns out to be a pretty complicated procedure. I pulled in the parking lot at Merlin about 15 minutes before closing, desperate for help. The manager took care of it himself and it took that whole 15 minutes. He didn't charge me anything. A very kind gesture and I will most definitely be back.

The guys were great. Wonderful customer service. I will for sure go back. I would recommend Merlins to anyone who needs work done on their vehicle.

Moe & Richard did a great job repairing the exhaust on my old car. They have always done great work with our family cars over the years. I remain a fan!

Had a lawn trailer tire that would not seat. Brought it to my trusty Merlin's shop and in 5 minutes, problem solved. Great work team!

Got me in right away for an oil change. Recommended a lot of things that could be done on my car due to it being over 100,000 miles but they were not pushy about any of it which was much appreciated.

My alternator belt shredded this morning and Shane got me in right away and back on the road a couple hours later. I really appreciate the quick service.

These guys are awesome I pulled in got great service with a smile & they were all very professional & extremely helpful as always….😃👌🏻🙏🏻