Bill Marsh Chrysler Dodge Jeep Ram Service and Parts

Love this company. I brought my Ram 1500 in for a break check and tire swap and per Tony’s recommendation did a few service items per the vehicle’s mileage. Somehow the front breaks are still practically new after 50k miles, but they did recommend replacing rear pads. They also found an issue with the exhaust that has been causing the truck to run really loud- without me even bringing it up. So that got fixed and now the truck is running as if it was brand new. In an age when every company hassles you for reviews, it’s super refreshing to leave a positive review for a company that never even asked for it. When picking up the truck, I had to drop a vehicle down the street. I asked Tony if I could leave a vehicle in the lot for an hour or so and while he said yes, he also offered to drive down the road making swapping vehicles so much easier. Wouldn't ever take my truck somewhere else. So happy with these guys. Thank you!

Best service with Christa Clark and Mike West ! Worked hard to get me my payment and the Jeep I wanted ! Friendly and professional ! Best Team !

Great service with no BS, they didn't try to upsell me in a pushy or manipulate way, they offered things but we're very transparent. They stayed almost 2 hours last closing to get my lease done, Ben helped me find a truck and kept us in good company while I waited to get my paperwork completed. I am extremely satisfyied with my purchase and know that I could contact them and get great post sales service. Thank you for helping me get the truck I've been wanting.

Have taken good care of my vehicles

The most professional service department experience I can remember. They really took their time to listen.

Purchased 4 trucks, parts and services form them and so far it has been good.

Great employees little pricey but everyone is

Excellent

Bill Marsh has excellent service good selection of vehicles, my only complaint about Bill Marsh or any car dealership is service labor hours are always top end of the scale but I guess if you want the good job done you got to pay for it.

Unable to diagnose my Jeep and would not work on my wife’s Jeep

My Jeep has been in the Bill Marsh service department several times for a total of weeks! They replaced my fuel tank with a used one then charged me for the parts to fix the used tank they installed! Now I have it back again and they still haven't fixed the original problem. We called and were told they can't get the part needed to fix it, so there is nothing they can do. We have now spent a bunch of money on a used fuel tank and parts to fix that used tank and it still in the same condition as when we dropped it off.
This has been an incredibly disappointing experience.

I have a ram 2500 I bought from Bill Marsh, paid extra for an extended warranty. My truck went into a derate today for def issues. Called to make an appointment, first appointment is 2 weeks out. I have rental coverage with that warranty, but it needs to be diagnosed before they will provide a rental vehicle. My truck is not drivable, so I have to go two weeks without a vehicle because they don't have appointments available. This has happened multiple times, I will never buy another vehicle from Bill Marsh Ram, Chrysler, or Jeep. They do not care.

2 trips to this dealer with my Dodge Durango left me with no answers. The system keeps draining the battery leaving me stranded without a car. This last time was the most frustrating because they couldn’t even look at my car for over a week. No rental. When they did look at it, their response was “we don’t know what’s wrong with it, but it appears fine now.” That’s what they said last time. I know well enough that it is in fact your job to define root cause of failures. Not doing that job just mean you don’t care enough or don’t have the right people to properly diagnose failures and determine their cause. Such a disgrace.

Called another dealer (not local) and they were aware of Bill Marsh’s reputation and assured us they’ll take care of us and provide a free rental. We’ll be taking it there.