Stone's Ace of Richmond

Staff is always friendly and actually asks if you need assistance instead of pretending you don't exist like a lot of places do nowadays.

This place is good for quick basic fixes. They had some parts I needed for my faucet project but not all the parts. They also didn't carry the special tools I needed to complete the job. I'm still giving this place 5 stars because the staff is always helpful and I understood going into the store that this location is for basic household jobs. They also carry a variety of local and Michigan specialty food products, which are ALWAYS a great buy!

Once you walk in, the cashier is there to greet you.Then there maybe a employee close by, if not their, always back at the paint table .They always ask if I need any help.Their all friendly. So I give them five stars.The place is clean well stocked , and do good business.

It's a great place cuz you can always find somebody there to help you out and they're more than willing to help you out and answer any questions you have a small town service is great. They also have knowledge of the areas in the store by plumbing or electrical or gardening and they have a good selection of stock.

I gotta say, I go to plenty of hardware stores in all of the tri-county area big and small, this place has by far the best customer service out of all I have traversed. Bonus points for a variety of music taste (K-pop too 😆)

Always friendly. Greeted as soon as you walk in and offered help. They have always had what we needed in Stock. Paint is great, building materials are good quality and it never takes long if you need something specialized. Clean aisles, well organized and never stock laying around. Excellent!

Great place for some quick items. They usually have what you need. The staff is always excellent.
They also offer great solutions for fixes and mishaps.

Great place very friendly

Went here looking for some wood working supplies, they had everything I needed. The employees here are very polite and helpful. I will continue to go here in the future for whatever supplies I need.

The employees are very nice and knowledgeable I will be making this my permanent Ace.

Great customer experience!
My first time there, friendly smiles and welcome when I entered. Helped me find what I was looking for with no grumbling. Bye bye Big Box stores!

I am a single mom and have 2 sick children at home. I needed to get my humidifiers running, but needed new filters. I called and spoke with Tim, whom looked up the replacement filters for me and kept them at the service counter for me until a family member could pick them up for me. Thank you Tim, I really appreciate your awesome customer service. Thank you Stine Ace Hardware for carrying a variety of humidifier filters.

Very friendly and always have what you need. Great place to get your pool water tested as well.

This place perfectly combines the small-town hardware store with the selection you would expect to find in one of those giant orange or blue stores.

Since moving to the Richmond area, I have made several visits to Stone's, and every time have been impressed with the experience.

Heck, even the younger team members have developed knowledge about their products and how they are applied to solve problems.

This is my new favorite place for hardware/home improvement/etc.

Great customer service. Small store makes it easy to find what I need.

Got 3 sets of keys made decently fast, each key in a different baggie which was easier for sorting.

Been in a lot of ACE hardware stores and this one is always to most helpfull. You'll be asked if you need help by every single employee within minutes. Not the biggest or best stocked but off the charts on customer service.

Very helpful and friendly staff. Always have just what you need!

Hands down best store to go to. Every time I walk in I’m greeted with a smile. Everyone is so friendly and helpful. Always makes my day when I have to stop in for something.

I go here for everything the staff is very helpful