Thrifty Car Rental - Detroit Metropolitan Wayne County Airport

I think I have to say this was the most pleasant car rental experience I’ve had in a while…and we travel a lot! The rental process was quick and efficient, and picking up the car was even better! True always left with just about nothing to choose from and can’t fit your needs, but John came through like I’ve never seen before. My mom just had a surgery and had trouble getting in and out of certain cars. John had us wait to the side and pulled up a much more comfortable fit for her. He was pleasant, he was informative, he was friendly… someone get this man, a promotion! If I can guarantee he is there every time there’s not another car company I would ever rent from

Rented a car on 11/22/2023 for an 11pm pickup. Unfortunately, our flight was delayed and we got to the shuttle around 12:30am on 11/23/2023. The driver, I believe it was Steve, told us Thrifty was closed and that we would not be able to get a car until they opened again in the morning (he was there to pick up for Hertz as they are 24 hours). As we were calling for local hotel reservations, Steve went above and beyond to help us out. Apparently, he radioed to the rental agency and got in touch with the manager, Shari, who agreed to rent to us. It probably helped that everything was reserved and paid for in advance but we were so grateful for the assistance. The rental process was smooth and fast. Thank you so much, Steve and Shari, for helping us out on Thanksgiving!

This really nice lady helped me with my rental, she had great suggestions and conversation. She was fast, accurate and funny. She also had very beautiful jewelry. And the guy who picked me up from the airport was the best! He had everyone on the bus smiling and feeling welcome. This will be the car rental I use next time I come home.

The customer service we received from Khaalidah was amazing. She was kind and patient. She let my father call our Canadian Visa bank to figure out an issue with our card, took probably fifteen minutes. She laughed at our cheesy jokes, even complimented some of them. She was truly a joy at the desk to help us. We were also confused about extra fees as we reserved for over $300 on wiseguys, to be hit with a $700 charge ($200 deposit) to which we still do not understand. She was very kind and just explained the fees to the best of her knowledge, as she is not responsible for the way they charge. I personally would recommend the service, but not the cost 😊 thanks again Khaalidah for the great start to visiting Detroit for the first time.

My experience with Thrifty was always great! This time was a little different, but Terrance, the manager, went above and beyond to help get my issue resolved. I couldn't be more happy with how kind and helpful this man was! Thank you so much! :)

The staff here even at check-in after midnight were friendly. I checked in without an issue and received a free upgrade when the rep saw that the three of us traveling together would not fit comfortably in the Economy size car I reserved. We were in town for a funeral and would be there for approximately 48 hours so I figured an Economy car would be cost efficient especially after spending $500 on last minute airfare.

Thank you Thrifty Car Rental Staff. The car was awesome; very comfortable with lots of features.

Very impressed with Thrifty Car rental at DTW. Shuttle was prompt and courteous. There was no agent at the counter so I used the Kiosk and was connected to a live person via 'videophone.' Then the lot attendant got us to our car in less than 2 minutes. Car was a newer SUV with about 850 miles on it. I've never booked with Thrifty before but used 'Hotwire' to book this time and Thrifty was what I received. I was a little skeptical at first, but it was at least as good as any other rental experience I've had. Really pleased with Thrifty and the whole experience.

Aretha was by far the most accommodating, professional and most courteous representative I have ever dealt with! She made my experience easy and frustration free. Definitely went above and beyond. The company is extremely lucky to have such a wonderful staff member.

No complaints. Price was perfect. Car was good. Didn't have to wait around for a shuttle back and forth to Detroit Metropolitan Airport. They provided quick transportation back and forth. Put my luggage in their shuttles for me. Please be sure to leave a little tip to the driver if you let them help you. They are not getting rich driving us around. A couple bucks is fine. Myself being disabled, I totally appreciated the help with my luggage. Would definitely rent from them again. I think they are a little busier than some of the other rental agencies, so book in advance if you want to rent from them.

Great service on our visit. The airport shuttle arrived quickly, and the driver was friendly and talkative. He helped everyone on a full shuttle with their bags and warned us to be careful of potholes. Service at the rental office was also great. The line moved fast, and we had our chosen car in no time.

Big time props to Carla in Customer Service and the manager on duty at the DTW location. There was a slight "issue" when my girlfriend needed to rent a car to attend her best friend's funeral out of state. Carla handled the issue like a TRUE PROFESSIONAL and a CHAMP! I will have to say that Thrifty was not MY usual go to for car rentals in the past but, because of the EXCEPTIONAL customer service received with Carla, I think my first choice will be Thrifty in the future. Thank you again, Carla. Your problem solving is impeccable!!!!!

Quick. Easy in and out. Good selection of vehicles. Treated well

I love the service at Thrifty Car Rental, fast and efficient. Their staff wear a genuine smile and are truly eager to help. It's heartening they accept debit cards which is often what foreigners carry. Their working hours are also very accommodating of just about everyone who needs to rent a car. I'm a happy customer, a satisfied one at that.

I encountered a hold up due to the stock of vehicles available. The staff were extremely polite and transparent about the situation. I was pleased to hear about their new policies making it easier to pay with debit card. They also made drop off super easy. They handled their jobs well. I'll be back again!

Was a bit apprehensive after seeing reviews for bogus charges after renting. We actually had a smooth time with thrifty. However i will say that sometimes they give free upgrades and we specifically paid ahead of time for a certain car which wasnt a huge deal but we wanted something we were used to driving (and also midsizes are more gas efficient). We waited only 15 minutes for a manager to find a midsized car for us but he was overly nice and very courteous. Super easy and fast! Shuttle to and from was prompt as well with no waiting. Will book here again if ever needing a rental.

As a BlueChip member I was able to bypass the line and was sent to the lot pick out my vehicle. The entire process took less than five minutes. The Toyota Corolla I rented was well maintained, clean and odor free. The return process took less than five minutes. I received friendly prompt service all through the rental/return process. I recommend signing up for the BlueChip program to streamline the process.

The shuttle drivers were courteous and cheerful. On the return trip, the driver admonition to check for personal items resulted in one customer remembering that he had forgotten that his tablet in the car! He was able to retrieve it immediately.

Prior to renting from Thrifty, I decided to sign up for their Blue Chip Rewards program. Glad I did, because I found the experience to be a positive one. Since I was a Blue Chip member, I was able to go to the front of the line and was out of the lot within 5 minutes of showing up. When I paid for the return, I found that I was charged $20 less than what I was quoted. When you add all of that along with the courteous staff, it really did culminate in a fantastic rental experience. I recommend Thrifty to everyone.

I was running late for my flight and decided I just didn't have time to refill the tank, the attendant stopped me to warn me that I would be charged 66 bucks to refill a half tank. I could tell she was bummed about it too... I told her I understood and appreciated the heads up. She went out of her way to get approved for half off that charge. Thanks Trisha, great customer service.

Very easy tp checkin and get the car. Good experince.

I have an excellent experience 'EVERY TIME' I do business with them. The in office DTW AIRPORT customer service is A++ My desk clerk was wonderful wish I knew her name, on Thursday around 1:45-3:00 she prepared us for a rental to pick my Grand daughter up from Grand Valley. The CS Reps on the phone had really given my daughter wrong info,itinerary, and time but this counter clerk was so PROFESSIONAL with my daughter being angry an having an attitude herself..
Your staff person was wonderful Thanks So VERY Much..