Verizon

Five stars is for the employee named Andy D not for the robot answering machines

Great service and the reps are fast and knowledgeable, one of the better phone stores.

Jay was a great help today, and he has excellent customer service skills!

This was probably the best experience I had at the Verizon store. Darren and Jenn were friendly, knowledgeable, and patient. They took the time to explain everything to me. They spent a half hour after the store closed to finish my transaction. Excellent service.

I like the new design and layout of the store. I found the staff to be friendly and helpful and patient. They each stayed with whichever customer they were handling until finished. Yes, there were more customers than staff so some people had to wait though they didn't like it. But I thought it was nice that no one abandoned the customer they were with. That felt like true customer service.

Excellent customer service provided by Miss Camilla. I went there with several issues with my phone and her professionalism was next to none. I left the store with all my issues resolved. Thank you Miss Abreu.

I want to thank German, a store manager, for allowing Ariel & Carlos to help me today! What a team... Ariel and Carlos explained the benefits of having a business account - & I couldn't be more pleased. Ariel went out of his way to accommodate & answer all my questions - but most importantly - he hooked my new phone up! I have to return to the store on Saturday - and he said he will personally handle everything. Customer service is his priority & you are very lucky to have him a part of your team. Thank you also to Noel for his help! Carlos & Ariel are gems- make sure you recognize their professionalism and kind nature!

Ok ,so ,I recently visited this location and Kevin Johnson was the best he deserve all the good reviews because he helped me way more than he could have he made sure I was all set and ready to go. He is a really cool guy. If any of you visit this location ask for KEVIN JOHNSON!!!

I was having a lot of issues with the quality of the phones sold by my previous carrier, but I was a little intimidated by the whole process of switching services, going on a contract, porting my number over, getting financial approval, etc etc. I am sooo glad I finally did! My experience here was smooth, quick, and simple - all the things I didn't expect the process to be! Our service rep (Kevin J) was extremely knowledgeable, patient, and kind. 10/10 would do again 👏

I went and was serviced by Omar I believe his name is, very calm, did not rush me and talked about offers that I had on my account

Update: Angela and Kimberly (manager) super sweet! Helpful and will continue to come here for any issues/ upgrades/ have coffee with them !

Jay at Union was great calm patient

Had big problems with my phone
So I thought. Sales guy cleaned my phone up in five mins. Excellent service. Wish I tip him. May go back and do just that. Thank you sooooo much.

We had great customer service from Andres! He was very helpful and patient! Definitely coming back!

Just very awesome,the reps are very patient and well knowledgeable. They all are very polite and most of all smiles on their faces especially the Rep Justine that hooked me up with my new phone and all necessary gadgets l needed. Thanks Jsutin,Andres and Angela.

Met Andre Pchecko . He was nothing short of spectacular. Had a problem with my phone for weeks. No one could solve it. Had 2 phones replaced over 2 weeks. Finally Andre stepped in. He stayed with me for hours over this time period (sometimes on his own time). He solved the problem no one else could. THANK YOU ANDRE.

Thank you Gustavo Ortiz for your help and excellent customer service today!
My problem was so hard to solve and you made it easly and with a smile.

Very friendly people who are ready to help. I easily switched my phone a couple of times and was taken care of quickly. I wish they had more chairs there for when it gets busy and people are waiting to be called

The many times I've been there, it's been great service. Maybe my timing is good, maybe service reflects the attitudes of people coming in. Online and in-store, I've found Verizon to be exceptionally helpful. I've had occasions where something didn't go 100% but then since I also do service work in homes, I know that it's hard to be tops all the time even when that's your goal.

Exceptional customer service from Jose!! He was patient and calm when it took two hours for me to reach a corporate representative to remove a hold on my account that he and managers were unable to do in store.

Friendly staff and very knowledgeable. Clean and organized place to visit. They have a kiosk located to pay bills, and that's what I like about it. Plenty of parking is a plus.