Roto-Rooter Plumbing & Water Cleanup

Andrew Ramirez came right out and thoroughly inspected and communicated everything. We are also dealing with working with our homeowners and he gave us peace of mind! He was very kind and personable and really went above and beyond. Everything after has been seamless in a really stressful situation! Thank you so much!

What a mess with blockage causing sewage in basement. Root-Rooter crew came in. Tim was great. He didn’t quit until he had unplugged the pipe. Great personality too. Andrew Ramirez , clean up manager, helped me with claim and was here to talk to State Farm when they called me. It was great to have some one there to answer questions regarding this mess. He was great! Clean up crew, what can I say but GREAT JOB!! Love them all!!! Thank you so much!!

There is a reason this company has been in business so long. When every company I called in Rochester could not schedule until Monday--Roto-Rooter sent a plumber on Saturday--and the man arrived ahead of schedule on top of that. The work was worth every penny. When RR says 24/7 they mean it. Also, they do not charge a service fee for estimates. I don't see a reason to call a different plumbing company from now on. It was a pleasure to receive prompt, courteous, professional customer service as well. They are an old company with staying power.

Amazing from Start to finish. We had water coming into our kitchen from the upstairs tub. Everyone from the water damage team to the plumber Jacob were all amazing and very patient with my wife and I. They turned a situation that was bad for new homeowners into a learning moment, and we are truly grateful for everyone that were involved. Just great service. Thank you so much

This is the 2nd time I have used Roto Rooter and once again I am beyond happy with the job they did!! Woke up to a flooded basement, James came out to assess the damage, friendly, informative, and immediately put my mind at ease with what needed to be done. John and Bradley came out the following day, cleaned, sanitized and set up the equipment. These gentleman had put in a very long and I’m sure tiring week already with all of the flooding calls, but were prompt, efficient, and very helpful.
I easily give them five stars ⭐ And would highly recommend their services. You won’t be disappointed!!

My serviceman, Kyle, was excellent from beginning to end. He was persistent in clearing one drain in particular which seemed to be the most problematic, until the line was clear of debris. In the end all drains were open and the water was flowing freely. He was also very neat, and he cleaned up thoroughly. He was polite, and thorough in explaining the problems he encountered. Thank you, Kyle, and Roto-Router!

James, Bradley and team were outstanding! They assessed a water emergency on a Saturday night and were calm, confident and knowledgeable despite the amount of damage. They showed back up Sunday morning and worked diligently all day to make sure the job was done right. Highly recommend!

Day before company for Christmas and called Roto Rooter at 11 pm with a clogged sewer drain. They arrived within an hour and Kyle could not be more pleasant or knowledgeable. He did an excellent job and turned a disaster into a stress free experience. I would definitely use their services again. Thanks Kyle!!

Swift, professional and expert plumbing/demo/sanitizing service when we desperately needed it. Day or night emergency services were provided to get us back to living conditions in our home as quickly as possible. All questions I had were answered knowledgeably and and confidently. Thorough work was done to make sure that nothing was overlooked or messed in the process.

Tim and His apprentice came and made quick work of a drain blockage that we have been having issues with since August. They were courteous, professional and all around good people. Would definitely go with them again in the future.

Cannot speak highly enough of this company and crew. What was a nightmare at midnight on a Saturday was treated and cleaned by Thursday.

The crew came out immediately to fix a burst hose that flooded my kitchen and basement. The next day, the water mitigation team came out to assess the extent of the damage, by Monday, demo was completed and water damage mitigation was underway.

The crew returned daily to check on the progress and measure saturation levels, excellent communication throughout the entire process and they worked to fit my schedule.

Hopefully, I don't have another plumbing emergency, but if I do, they are the only company that I would call.

They took the stress out of a stressful situation. I can't thank them enough.

The guys assigned to my job were terrific!!! From Andrew and Kyle being such a tremendous help that late at night, easing my anxiety over the whole situation and explain every detailed step in the process. Even the second team( John, Brad, Mike, and Vadym) were very patient with me, thorough in their work, and explained everything very well.

Root-Rooter was exceptional . We called to get a plumbing issue taken care of and immediately had amazing customer service . The employees who came out to our house were friendly , efficient, and answered all of questions. Highly recommend using !

We had a serious main line clog. We called and service man Butch that came was awesome. We are very thankful for him. If we need to call Roto-Rooter again we will be requesting Butch.

Charles (Butch) came on a Saturday morning to take a look at an issue with our washing machine backing up in a bathtub and toilet. He was able to come early and was extremely personable. He helped move some boxes when looking for an access point and explained things to me as he went (which I really appreciated as a new home owner). He gave me a quote to clear the pipes and even though I agreed to it, he continued to run water and test if the pipes were actually still blocked. In the end, the blockage must have cleared itself as the issue did not reoccur. Butch could have EASILY taken advantage and charged me but was honest about there no longer being an issue. I wish I could request Butch everytime. Not only did he give me piece of mind, he also gave me a lot of knowledge and kept me laughing the whole time. THANK YOU SO MUCH BUTCH!

I had the privilege of meeting with John and Vydeem pertaining to ongoing emergency services. These young & handsome gentleman truly went above and beyond in their care and service; as well as, to the attention to our concerns. I wish I could provide more than 5 stars for their phenomenal professionalism & personal touch! I finally have a new found peace of happiness with hopes for the future. Thank you to Vydeem, John and all of Roto-Rooter crew’s.

on Christmas day my 2 floor drains in basement were backing up and Rotor Rooter sent their employee Jacob to snake the main drain...he did an excellent job and very experienced...the best part was for coming to fix it on a holiday and NO EXTRA charge for the holiday where other places wanted $250 extra for coming on a holiday ...I would highly recommend Rotor Rooter for any plumbing jobs you might need.

Outstanding service!!!
James, John and Bradley were fantastic! Hard working and ver professional!! Kyle did a great job with plumbing! Can’t say enough about how great these guys were!! Thank you!!!!!! Highly recommend!!!

Woke up to my water heater leaking. Called in the morning and they worked me in at the end of their day so we could again have hot water. The owner was one of the people that came out which I was impressed with. Scott, Shawn, and Jeff replaced the water heater and did a great job. No hesitation is recommending them to anyone

The tech (Kyle) was professional, thorough, informative, and very patient. I really appreciate all of his work and getting our issue resolved. The scheduling staff was superb! Working with our schedule to make sure that we can get the situation rectified as soon as possible was top-notch and we are truly grateful to the staff from Roto-Rooter! I highly recommend this team. The pricing and work I'm sure are difficult to beat! We are very satisfied!