O'Reilly Auto Parts

Very helpful finding what you need. Or they look it up to make sure you have correct items. I placed a order for a dip stick tube to be ordered into the store. It arrived the same day.
I bought new windshield wipers & the sales person put them on my car to help out.
Excellent service!

Needed a Holley part that I would usually get from Jegs. It's a small piece of rubber and a spring that Jegs wanted $14 to ship. O'Reilly had it delivered to store in 1 day for $1 less than Jegs and no shipping. Younger (22?) guy at register with a patriotic hat on was very polite and I wanted to call that out. He helped with some battery terminals that I also needed. Good job.

Great attitude from workers. Thanks for just being friendly and kind and having some car knowledge and not thinking I don't have any because I'm a girl❤

Only place I go anymore to get my parts. Always get it right, the first time.

I just wanted to write in regards to my experience with the Newark OH location and the associate Ashley who helped me. I had the pleasure of dealing with Ashley on 3/26 and 3/29. I was attempting what should have been a routine brake repair that ended up giving me loads of problems and challenges. Initially Ashley was very professional, pleasant, and knowledgeable when ordering my pads and rotors.
I ran into a series of different, and uncommon problems. Three days later I returned frustrated, annoyed ,and on the verge of having a terrible day. I needed to get some additional parts and hopefully some much needed advice. Again it was Ashley that helped me. Ashley answered all my questions, she went above and beyond to discover what problems I was having and helped me get the correct parts and tools for the repair. Ashley went as far as to tell me exactly what the problem was, what parts I needed to get, and most importantly she took the time out of her busy day to show me exactly what to do with everything she had sold me. This same day I had been to two other competitors, the employees there acted too busy, completely unconcerned and offered no help. Ashley not only took the time to find out my real problem, she gave me some much needed advice and did it all with a smile. Both times I came in she was busy and had other customers to help but she still took the time to provide an outstanding customer experience!
I have been a manager in the financial services industry for more than 16 years. Customer service is paramount in my industry, just as it is in yours. It creates repeat business, customer loyalty, and sets us apart from the competition. I very rarely leave any kind of reviews either positive or negative. My customer experience with O’Reilly’s and Ashley was so outstanding that I felt it necessary to share.

They always seem to have the parts we need, and their prices are reasonable as well. I'm not sure about the delivery thing, that will have to be checked on. But the guys in there are really nice and they seem to know what they're talking about.

Very awesome people at r reilly auto parts

We were better than 600 miles from home when my truck sprung a leak. I limped it to O'Reilly's were they helped me out and shared good advice. Thank you O'Reilly Girl and Guy for the help.

The staff at this location are friendly, knowledgeable, professional, and helpful. Much better than some of their competitors.

Great place plenty of service , always the wright part the first time . Just need more employee's but sadly very few under 25 want to work.

Guys extremely helpful in analyzing my car and made excellent recommendations. Many thanks

Very professional, customer service has knowledge and experience, lack of help here is not a problem. Thank you for having continued service I can rely on.

The only place I ever go for parts. Every time I go in there's always someone happy to help.

Had what we needed at resonably price. Very helpful staff. No problems

Man these guys work hard for u and greatful for ur business . Alot of times their prices are cheaper than any other for same part and warranty. My favorite Auto parts store here in newark

Most excellent auto parts store..When my old..Auto zone..Wouldn't come out in a snow storm to look and my wipers..I went straight to o Reilly's..They came ..Not only outside in the snow..He fixed it free of charge! 🏁☮💯

I always go to O'Reilly bcuz the staff is friendly, knowledgable, and informative. They never make me feel like a stupid person for asking 100 questions, AND THEY PRICE MATCH!!!

Karri is one of the best employees ever she knows her stuff. She is also the tallest one.

Fast, friendly service. The counter person that helped me was knowledgeable and knew/did her job well.

Great friendly service. Replaced my dead battery for me.