Conrad's Tire Express & Total Car Care

It's hard to get excited about tires, especially given how expensive they are. But Conrads provides a good experience with knowledgeable people. You start with their web site in which you identify your vehicle, year, etc and they narrow it down for you. Even with that you still have a lot of choices. I actually called and they helped me decide what to get for what I needed. We settled on good tire, not the best, not the cheapest either.

We dropped the car off the night before, and they had it on the rack by 8:30. This is awesome - they take video of what they see and narrate. They text a link to you so you can view the video and hear the commentary. It allows you to see what they're talking about instead of just taking their word for it. I love this feature.

Getting back to their web site, they tell you the "out the door" price that has all fees. I appreciate them setting my expectations. In my transaction, the out the door prices matched my cost to the penny.

Overall, the service at Conrads has dramatically improved. Several years ago it was very painful to drop off a car the night before and either waiting all day, or having to push them to get it done by 6pm. This time, it was very easy and painless.

Shopping for new economical set of tires “on line “ Friend recommended Conrad’s. Found tires on internet and alignment needed and booked appointment “on line” Visit went smoothly and price quoted on website was what I paid. Good Experience

They were very accommodating when my car blew a tire, and I needed it replaced right away. They had what I needed in stock, and I had an appointment for the next day. They were more than willing to work around my schedule. Comparable prices, and very friendly. They communicated promptly when they found a broken tire pressure sensor, and fixed that as well. We are established Conrad's customers, but usually at the Painesville location, which has also been great to work with. This was our first dealing with the Heisley Rd. location, and we are very pleased.

Took detailed videos during whole process and sent them to us and even saved us lots of money

Such a great service for my first time. Will definitely be back again. The guys were very professional and nice. Explained in details where I could understand. Dropped my car off and they told me when it would be done and they weren’t. minute past. Loved the test of video of going through the inspection that was great! Thanks again Conrad’s!

I had a fantastic experience here. They charged me less than I expected to pay and had it done within an hour without making an appointment. I recently bought a car that has definitely been a lemon. I asked about making an appointment to have the other 3 tires replaced and they honestly told me that the other tires were good and didn't need to be replaced now or in the near future. I was thrilled with their work, price, and honesty. I'll definitely be back when the tires actually need to be replaced.

Conrad's in Mentor on Heisley has gone over and beyond to accomidate my busy schedule to get my tire fixed. Dan and all staff are wonderful and professional. This is my new go to place for service!!+; ..

Had a very good experience here today. My service was done in a timely manner. Everything was explained clearly. Loved the new way of sending a video of your car & repairs that possibly need attention directly to your phone, so that you can actually see what is wrong with your car. Andrew was friendly and very easy to talk to. Having a clean waiting area, free secure wifi, drinks & popcorn available to you also helped the time go by more quickly! Thank you Conrad's!

Convenient to schedule service online. Dropped off the car in a well lit parking lot for the next morning. Received a text with a video link of what they were working on in the repair bay. Gave us a description and walk around. Loved that ! Tire repair was quick and on time. Since I bought the tires here the repair was covered, so NO CHARGE! Thank you Conrad's! Will definitely be back when I need tires again. Definitely recommended!

Excellent service and diagnostic testing. I appreciate how they send me a video of the chassis inspection so I can see how thorough they are in checking the tires, brakes and suspension parts. I have full confidence in their expertise and test results. Added bonus, I was able to use a coupon for the services and parts I needed. Their staff is professional, courteous and friendly and the car is kept clean. I highly recommend Conrad’s. 5 stars.

Got a front and Alignment in about 45 minutes and a great price

I have been a long term customer. Why? Simple! Appointments are kept, service is done right, prices are fair and they treat you right. I strongly recommend this store for your automotive needs. Also, follow their service recommendations. Our vehicles are expensive to own and operate, but your safety is paramount!

Conrad's exceeded my expectations by beating the price of the set of installed tires by right at twenty-five percent.

I'm on a fixed income and had anticipated having to budget putting new tires on my car across two months. But their special deal allowed me to get it all done at once.

Aside from price, the friendly atmosphere, willingness to listen to the precautions and special instructions I provided, they were willing and able to get the special order tires in over night and install them faster than expected,

They have my gratitude and recommendation.

These guys are like family. They take very good care of me and my wife and my daughter. They are very knowledgeable and will only recommend what your vehicle needs.

My vehicle is my business and they ensure it is always running at peak performance. They always make me and my family welcome and make sure we leave 100 percent satisfied.

I have recommended their facility to other family members and friends and they love them as well. They will continue to have my business for a very long time.

Dave, Jen, and Bub, went out of their way to ensure I had total customer satisfaction today. They replaced a right front tire valve assembly at no charge to me after an earlier attempt to repair the same problem failed. They could have made me pay for the part and labor but instead they know I have a long and very strong family vehicle history with them. They service all of my families vehicles. They treat us just like family. After they called and told me my vehicle was ready, I was prepared to pay for whatever repairs they had to perform to get me running safely again. When I got there, Jen told me. No charge. These people had called a tow truck to come to my home because my van was not drivable to get back to their shop, they replaced the complete valve assembly, and road tested my van to ensure no further issues before calling me. I don't know of any other place that would have given that level if service. I am greatly humbled to them for taking such very good care of me. Thank you Dave and Jen and Bub. You are truly THE BEST!!

Thank you.

Respectively,

David A Zimmerman

Great customer service! The guys sent a video visual inspection to my phone to show the car from underneath and how everything was checking out! That's very informative and I've never had any car care business do that before. The pricing was fair and it took er little time. If you want a great experience, please take your vehicle to Conrad's!

Conrad's in Mentor has always done the right work at the right price in the right timeframe for me. Last week I had a suspension issue, and they diagnosed and fixed it the same day for a reasonable price. I definitely trust the guys at Conrad's to get the job done with my car!

I am not sure where to start with how pleased I am with my experience.

My wife’s vehicle had broke down and after calling the dealership I originally purchased it from and being told they couldn’t get to it for 2 weeks I called Conrad’s. I had them install tires last year and forgot they also repair vehicles also not just tires.

Unlike the dealer which I will never buy from again , Conrad’s not only helped me with getting it towed into them they also fixed it within day and a half. I also appreciate the video of the troubleshooting that was sent to me so I could see everything they were doing to the vehicle.

Conrad’s is a AAA authorized repair shop so I got a huge discount with that along with their great service. I was out the door with a repaired and reliable vehicle for my wife and daughter and it was very reasonably priced.

The entire staff was very helpful and polite and I recommend them to anyone with any vehicle repair needs !!!! Thanks again guys for getting us back on the road.

I was able to schedule my appointment online 2 days prior, very simple process. I received a confirmation email and a reminder the night before. When I showed up at the store a sales rep named Bub greeted us, a very friendly individual. He had all of my information and the reason I was at the store - to address a nail in my tire. Bub personally came out to look at the tire and marked the spot for the team that would perform the repair. As I was signing the paperwork, he asked when I would like to pick the car up. He called me about 15 minutes before the pickup time to confirm the car was ready. When I arrived to pick the car up, walked thru what they found and did. Plus, the cost of repair was really reasonable! I will use Conrad’s again in the future, great experience in my mind!

My back tire had very low pressure for three days and would not hold air. Conrad’s accepted my challenge close to quitting time, which I was extremely grateful for because it became undriveable. They put the spare on and were able to locate a matching tire the next day. Their staff were all super kind, took my situation seriously and I felt comfortable and confident with the service!! A+++ experience!

I've taken my car to Conrad's for the past 20 years and always receive great service. They're expensive, but the work they've done for me has been terrific and is consistently done right. I appreciate the courtesy van and the the counter staff's soft-sell tactics. I've never felt pressured to buy anything.