Hertz Car Rental - Woodbridge - Malloy Hyundai HLE

Always receive exceptional service, efficiency, professionalism, and service with a smile. These guys never fail at their attempts to make me feel like a valued customer. That is the reason I continue to do business with Hertz. Thanks Bryan and Isaiah for all of your hard work and efforts. You are appreciated!

Isaiah made the rental process much more pleasant than it should be! I had to extend my reservation and then change my drop off last minute and Isaiah listened and helped out every step of the way. He even remembered my case when I arrived in person and was super friendly even though they were swamped and it was the end of the day for them.

The one knock on Hertz is that this (all?) location for whatever reason cannot access their own full system to fix issues with my reservation. I had to call a corporate line which was annoying albeit short and the person on the phone was friendly and fixed any issues so that this Hertz location could close me out. Not this location's fault hence the 5*.

So where do I begin!

Two weeks ago we planned to head out of state for my Daughter's Birthday. We decided to rent a car because our vehicle's AC didn't work properly. So, we looked for cars in a reasonable price range. Maybe $100.00 and below, we were going to use it for the weekend, really just 1 or 2 days.

We looked at the competition like any consumer. The night prior to my Daughter's Bday, we decided to go with Hertz. They gave us a good deal, I thought. My daughter asked for a SUV, but we just didn't have the money for it.

We showed up, and Ryan who served us at this location impressed my wife and I. Prior to serving us on our turn. He gets a call from another customer. Ryan asked us if we could excuse him for a minute. We said yes, that's fine. Well, not meaning to eavesdrop into the phone convo. But a customer got into a fender bender, for us consumers that's stressful especially when you're on vacation. Ryan jumped to action.

He made sure if the Customer was alright, if their party is okay and if they needed any medical assistance. Most people would worry about the car and if they got the insurance info from the other driver and such. But Ryan, this man wasn't concerned with the car, but more so the people involved.

The Customer was probably feeling stressed. And Ryan was able to calm them down, he made conversations, a meaningful connection with the customer. When he was sure the customer and their party was alright. He then asked for the other things for the car. After he got the car and insurance info from the other driver, he made sure to double back to give the Customer a peace of mind, letting them know that Hertz clearly cares about the people they serve.

My customer experience with Ryan was awesome. When it was our turn, Ryan gave me keys to the Nissan Sentra. Which was the car I had reserved. However, he looked at me, and he said he'd give me a truck. A truck! I was shocked, speechless, and over the moon. My Daughter was hoping we'd rent a SUV. Ryan did not know that, what he did that Day was give my daughter an awesome Birthday gift.

And it was for the right price, again he did not know. Hopefully he does now, and I want to thank yall at Hertz for hiring people like Ryan.

On our way out after getting our car. I was impressed and my wife saw how emotional I gotten. I told her in a world full of chaos. People like Ryan are the ones we need, more empathetic and compassionate people.

Hertz, you got a New Customer and I will recommend more people to rent Hertz.

Thank you for making our weekend perfect.
God Bless you ALL.

I was scared to rent from here after some of the reviews i read. But it was a great experience. My car was exactly what i wanted (suv) had Sirrus xm as requested abd had low mileage. The guy there (Brian or Ryan) was friendly, professional abd very helpful. They were also $350 cheaper than all the other car revitalize places. I am extremely happy, will use them again for sure!!
Side note.. they are located inside pep boys. Otherwise you’ll never find them

I live this location. It’s the customer service. I’ve rented from this location for a few years and refuse to go anywhere’s else even if the prices are lower, it’s because you can’t pay for the hospitality that comes with this location. This is by far the best car rental location in Woodbridge VA.

I rent from this Hertz location because of the professionalism of the staff. Impair and Jeana are awesome. I am very surprised though by the lack of size, selection, and rental locations in the area of 22025. The business model does not make sense. There are 5 Enterprise locations and only one small Hertz. And this solo Hertz and the one in Fredericksburg,VA is constantly overbooked. If it was not for the Herts rewards and them typically being at most major airport terminals, I would be tempted to switch to Enterprise. I still ponder switching now and again because of the convenience. And if I am pondering that, how much business and brand usage does Hertz lose? 22025 is right between Fort Belvoir, Quantico, and on a mass traffic area of I-95. Hertz's philosophy of reducing satellite rental areas and only having airport locations is seriously making me question my usage of them. For now, a loyal customer.

I am a Gold member and every time I go I am treated well. The car is ready and my rental is set up prior to my arrival. The staff was friendly. upbeat and efficient.

Had an issues with my rental vehicle. Saw Steven and he bent over backwards to find me a replacement. Great service.

Ryan and Isaiah are both super friendly and easy to work with. Great experiences with this location. There’s also shuttle services which was very handy.

Exceptional service. However, this is NOT located in Koons dealership as stated. It is inside the Pep Boys to the left of the building on Wigglesworth. Koons is not on Wigglesworth. I have reported the error.

The staff was very friendly and helpful in assisting us in getting our rental vehicle.

This is my first time renting a car from this place. Comparing my experience from other places, the staff here were better by a mile – I was in and out in less than 15miniut

Great service from great people. Always nice and the cars are in much better condition then the competition. Thank you Hertz....

The staff there doing an excellent job. I Never have to wait more then 5 min for my rental.

Easy process. Read a few low reviews that stated they tried without an appointment, just don't do that and you'll be fine.

The service is great. You can also park your car while your renting. That's a plus.

Associate VERY polite, helpful and friendly. Exceptional customer service. Give that man a raise!

Great customer service experience. People are really nice I was there less than 5 minutes

Smooth process, got in fast and return was even much quicker. I will use this place again.

Love the employees we have dealt with always in and out quickly