Aqua Well & Pump Systems, Inc

In February had to have the pressure tank replaced again due to the bladder failing. Was covered under warranty. Ashton R. the technician had explained what might be causing the bladder to fail. I have a whole house water filter that continually had black particles in base of container and the filter was a dark tan color. Ashton recommended to have the well flushed and to replace the pump since the pump is 20yrs old and cycling more than it should. April 25th scheduled to have the well flushed and pump replacement. I was happy that Ashton was the technician, since he knew the issues. As Ashton worked, of course I had questions while he worked. Ashton was very knowledgeable in answering my questions and if he didn't know the answer he called. Very appreciative of the extra effort in finding the answer. Very efficient and patient with my questions. Ashton conducted himself very professional and easy to talk with. Thank you Aqua Well for sending out an outstanding technician!

We moved into our house 3 months ago, and experienced water pressure issues for a while but didn't think much of it, UNTIL our system completely shut off (it's over 25 years old). We called Aqua Well around 9 PM and they were prompt to answer, answer our questions and have a team at our house by 8 AM the next morning. James was AMAZING in explaining to us what was going on (first time home owners, it was like a foreign language) and spend an entire day and a half air lifting, replacing the pump and cleaning out our well. He was able to pull out 10 feet of sediment that had built up and if we had not done that, we would've been spending $12k-$15k to have a new well drilled. He had Jon and Chuck helping, and they were both wonderful as well. We appreciate the quick response and THANK YOU for saving our system! Highly recommend, we had a great experience!

I talked with a Chuck on the phone, who was very pleasant and easy to work with. Logan, the technician that came out, was very knowledgeable, and did a thorough job. I had my pressure tank replaced due to the old one not holding pressure. It took about 2 hours or so, and doesn't look like anyone was here.

We noticed a leak at the base of our tank. I called and talked to Sammy and she had someone at our house within 30 mins. The replacement was done in an hour. Thank you for the excellent service!

Called to ask if they could check why my water pressure was low and someone stopped by a few hours later. The tech explained everything very well and answered all my questions. The estimated cost of the fix was fair and he was able to it right away. Would use them again and highly recommended.

All around excellent service! Beginning with the first phone call answered by a friendly & helpful person to Ashton, the tech who expertly & efficiently replaced the controller to get water flowing again. Thank you!

Excellent service and pleasant to deal with. My well pump went out two weeks ago. I'm very happy with my choice to go with Aqua Well and Pump. Chad, my tech was at my house within 45 minutes of my call. He answered all of my questions and educated me. The next day, my new well pump was installed by Chad and Logan.
Very professional all around. Diane and Sammy in the office were also great to deal with. I will definitely recommend Aqua Well and Pump to everyone I know. Thank you!

Aqua Well repaired a clogged overflow from our Artesian well. Service was professional and prompt, at a fair price. Chuck and James were experts - courteous, knowledgeable, and professional. Sammy kept me informed and coordinated the project smoothly and honestly. This company is truly customer-focused. They get it. I would definitely use them again!!

We had Logan do a routine inspection of our well. He made some great comments regarding things that should be repaired and addressed. Besides being technically competent he does a great job in answering questions and explaining everything in great detail. He is totally focused on providing great customer service. I highly recommend this man and Aqua Well for well service. The office staff is great too. They kept me informed of when the service would be performed.

Pumping system failed during this drought. Planted over 10K in landscaping this season. I needed help and fast...Called Aqua Well & Pump Systems. Chuck, their service tech, was here in less than 2 hours. He evaluated my pump and determined, due to the age of the unit, the entire system needed replacement. I have a larger pump that required to be pulled by hand as the well was not accessible to a service truck. He called upon three additional service techs, Dan, Chad and James. They worked for 6+ hours in the 90+ heat and humidity - Unbelievable! To make a long story short, they made a hard job look easy. All were polite and professional. They explained to me all of my questions in detail and left my property as clean as it was when they arrived. I cannot say enough about this team! Good Job Guys - You're worth every dollar spent!

I had Aqua Well and pump meet my service needs in a very prompt, reliable and pleasant manner. I had lost water service and contacted them on a Sunday night.(not an emergency, but was hoping to get up and running as soon as possible) Early Monday morning they contacted me and sent out service personnel to troubleshoot and fix the problems. They were very thorough in explaining what had happened and what was going on. Made suggestions as to how to address the problem and immediately gave multiple remedies. I embraced their knowledge and took their recommendation as to what they believed was the best bet. I feel that the price was fair. The service was excellent. And would and will recommend them to others with well issues that need professional repair and guidance.
Thank you so much, and hats off to the young committed service technicians that addressed the repair.

Respectfully,
Paul Martell

What amazing, knowledgeable, friendly service! Thank you to everyone, especially Ashton, who showed up at 5pm on a Friday night and didn’t leave until the job was finished. My new pump is working beautifully. I couldn’t have asked for more.

My well pump stopped working suddenly on a Friday evening. I called Aqua and spoke to Sammy who was very friendly & accommodating. She had someone at my house right away. Chad quickly identified some shorts in the well pump wiring and did a high quality repair for a very reasonable price. He tuned up the rest of the system and even took some time to teach me about it when I asked questions. Amazing service!

We needed to have our well properly abandoned in a limited amount of time. The office staff was prompt, courteous, and knowledgeable. They took care of the permits and paperwork. The technician James was efficient, courteous, explained things well, and cleaned everything up. Top notch service.

I called Aqua Well on Monday and Chuck and Logan were at my house by 8:30 am the next morning. They professionally accessed the situation and had a new pump installed by noon. I would highly recommend this company to anyone with well or pressure tank problems.

Remodeling an older home and needed a new pressure tank for our well. Our service tech was Logan. He was very knowledgeable and down to earth. Completed the job faster than he quoted. I would definitely recommend Aqua Well

Aqua Well was the company that created our well and pump system for our new house over 20 years ago. Recently we had issues with our water pressure in our pressure tank. I explained the symptoms and they had me do a couple of things on my own to help diagnose if I needed a new tank or not. Turns out it was something I could DYI instead of purchasing a new tank or even having a plumber visit....NO CHARGE.

What excellent and knowledgeable people! Please use their services.

Our pressure tank was leaking and got same-day service. Logan B. the service representative that came out explained everything thoroughly and replaced the tank in a very timely fashion. I have used them in 2020 to replace our well pump. I highly recommend them.

Our well pump and tank went out on us. Aqua Well sent a tech the next day who was able to handle the entire replacement start to finish within a matter of hours. Logan B was polite and professional and got us back up and running in no time at all.

Our well pump went out at 6:30 AM on a winter morning. A service repairman was at our house by 9:30 and water was back on by noon. Excellent communication and service. It was greatly appreciated.