UMB Bank

We enjoyed working with Aurelio. He made the process seamless for us, responded to every question in a timely manner and had a great personality. Rico also went the extra mile to help us out on his vacation. Great experience overall.

This branch has great employees and It is a wonderful facility. I get top notch service when I Go there and The employees are Extremely friendly. They know me by name and I know them by name also. I would recommend this UMB branch to my friends if they ever wanted to change banks!

Friendly and helpful, a pleasure to do business with. However, I am having problems using my debit card.

If you have investments and need a bank account to deposit your money in this is not the bank account you need.. They closed my account and sent my funds back to my investment accounts and closed my UMB bank account for receiving money in the amount of $13,500.00 in two transactions..

They are not very user friendly. I received my Visa card for my health savings account. It wouldn't let me enroll on my phone, and our computer broke. I called to activate it and set my pin. I then tried to check my balance to use the card, but it kept saying my pin I JUST set was invalid. Of course tomorrow is Sunday so I wont be able to resolve this until Monday. Very frustrating.

Maybe pleasant at first. But then when I tried to ask questions. No one could return any information that I requested.