AutoNation Hyundai North Richland Hills

Just purchase my first vehicle from this location everyone was so helpful and the process was so fast and smooth. Literally the fastest service I’ve had we didn’t have to spend all day at the dealership. They were very knowledgeable and helped us get the best rates. Jason Rudd went above and beyond to get us set up and ready to go and has checked in to make sure everything was running smoothly.

I worked with Abdiel (AB) to buy my 2024 Palisade. It was the best experience! AB was great to work with, worked within my timeline, and very knowledgeable. I also enjoyed working with Seth in Finance! Overall it was a great experience!

Just purchased a vehicle and I have to say I was really happy with the overall process. Never thought I’d review a dealership but here I am.
First off, Jason Rudd was a really nice salesman to work with. He was down to earth, former military and just got our sense of lifestyle. He was quick talking and fast moving which I appreciated.
I was purchasing the car for myself and he quickly knew he needed to deal with me and not my husband. Much appreciated.
10/10
I went back the same day after a test drive and knew it was the car I wanted.
They handled my paperwork quickly and it took less time than all past vehicle purchases. Less than an hour. Shocking.

Gino was kind and fast working with the paperwork. I was paying “cash” so there wasn’t much to do but it was a short few signatures. Not the 50 like some other places. We declined some add ons and it was no big deal. Not the 20 min speech and intimidation like some dealerships. You know the ones.
10/10

There was work to be done before I could take it home. There was a miscommunication on timeline of readiness but the owner Luis reached out and assured me that it was being taken care of.
You are thinking yea of course bc you are paying $$$. Well, no. Not really. My vehicle was 4 figures and I was being treated like I spent 6 figures.
The service department reached out for follow up. Twice! The 3rd party company replacing the sunroof called me and gave me updates. And it was ready sooner than expected. Fueled up, detailed and windows tinted. Amazing.
10/10

It really came down to the style of dealing with challenges and roadblocks like shipping and part delays. They cared about the sale experience not the sale amount. That’s more than I can say for some of our more expensive vehicles and the places we purchased from.
Hands down would purchase another vehicle from here.

The whole process was very easy and the staff was great. Jason Found the family car we were looking for, super nice and professional guy, the whole team was great. I was in and out pretty quickly with no hassle. Everyone that was involved with the deal made the process quick and easy. We will definitely be back in the future.

Purchased my first car here. Jason Rudd made this experience quick and easy for me. I had no issues the process was smooth. Overall, great environment!

Celeste was amazing as well as her funny manager! It was a pleasure doing business with you both. I was able to buy my car almost completely online and only went in to sign papers and pick it up. Thanks for your help and a great experience. I adore my new Santa Fe Calligraphy!
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I will start out by acknowledging Connor and Fred! My mom and I had a pleasant experience with both who gave exceptional service. I searched for the vehicle I was interested at multiple dealers and felt like a number. I came across this location and spoke with Connor initially and he answered every question that my mom and I had. I was able to leave with the car I specifically wanted. Communication was a10/10 Transparency was a 10/10. Look no further. Thanks again guys!

My husband and I had a great experience finding our next vehicle. Kaden made everything easy and was very detailed and not too pushy or giving any false information. Our experience before coming to AutoNation Hyundai North Richland Hills was the complete opposite and the salesmen were not trustworthy. Coming here has made our experience much better and we will highly recommend this place to go to for their car needs. Gino the sales financial manager was also a great help in answering any and every question we had. Everyone was patient with us and gave great customer service! We will be returning here for our next vehicle purchase. Thank you all for your great support and continued service!

Conner Zimmerman is the greatest car salesman at the North Richland Hills Texas Branch! He absolutely rocked & blew all other sales team members out of the water!!!! ❤🚓

I had a warranty for a rear light combination. After using their chat services, I got a call from Mike a couple of hours later. Mike was very knowledgeable about the issues that I had and it took less than 10mins to schedule for an appointment.
I dropped off the car and it was fixed in the exact amount of time as I was told, got a text to pick it up.
When I picked it up I noticed my brake light wasn't working and they were gracious enough to check it out and replace it.
Everyone I met from the front door to the service guys were super friendly and answered all my questions. Definitely going back to this location.
Happy and satisfied customer 😊.

Always a good experience with this dealership. I had a big update/recall for my car and they planned ahead. They asked me to bring in my car earlier to ensure that I would be able to have it back before the end of day. They kept good communication the entire time. Would recommend their service department.

Purchasing a new car at a dealership can often be an intimidating experience, rife with the anxiety of dealing with insistent salespeople, enduring lengthy and high-pressure selling tactics, and navigating a complex financing process that often increases the final cost with unwanted services.

Despite encountering several dealerships that seemed almost predatory, my experience was significantly improved when I met Ashley Nicholson at AutoNation in North Richland Hills. This dealership and Ashley provided a refreshingly positive experience amid the typically stressful car-buying process.

Ashley dedicated her time to truly understand my preferences and diligently searched for the specific model I desired, a Blacked-Out Night Edition Calligraphy. She kept me updated about its availability and played a crucial role in securing the best possible deal. The negotiation process was challenging, with sales management and I having differing perspectives. In the middle of it all was Ashley, balancing her role as a sales consultant and my advocate, striving to reach a mutually satisfactory agreement. Ultimately, both parties made concessions, and I acquired a magnificent vehicle.

The finance department at the dealership was detailed in their approach but not overly aggressive with their additional offerings. For anyone considering a Hyundai, I highly recommend contacting Ashley. Her extensive knowledge of vehicles, strong work ethic, and commitment to customer satisfaction greatly enhance the car-buying experience.

Regard,
Eric

I went in for a scheduled tire rotation and oil/filter change this morning. My appointment was at 0715 and it started right on time. I like the fact that the service team takes pictures of your car throughout to show you progress. Overall time was about an hour. There’s a nice seating area inside with free coffee, drinks, and snacks.

Jonathan Cano is truly exceptional as a sales associate. He went above and beyond to secure the best possible price for my trade-in while ensuring my monthly payment was within my comfort zone. The positive experience extended to the finance department, where Seth made the process fast and straightforward. Highly recommend their outstanding service! They truly made me feel like family.

They know how to treat and take care of their customers! From the moment I drove up I was given star treatment as I was quickly greeted by a service technician who was attentive to my needs. While I was waiting for service completion they directed me to their very comfy waiting room where it felt homey with a big screen TV and upscale beverages and snacks. I was even offered a complimentary car wash!
Now I look forward to getting my oil changed or state inspection and will be back!

Great service and integrity! That’s how I would rate my experience and purchase. It was a deal with some complex circumstances but from the chat to find the car to the closing of the sell, Connor Zimmerman was there to see things through. Appreciate the quality service!!

There’s only two people I deal with a autonation Hyundai. Zachary $ Jorge. I took my car in on a Saturday and let me tell you the customer service that Jorge had gave me. Greeted me with such kind pleasure. He helped me with pricing. He kept me updated on eta and anything that was going to be a road block into getting my car fixed. I’ve never had an issue with the service team. Want to make sure your car is right. Go to those two. Thank you again for an amazing job and making everything so smooth for me.

Our service writer Zach did a great job taking care of us and getting my wife’s car fixed in a timely manner. Very pleasant and easy to work with as always. We’ll definitely be back for future service.

I had my car serviced on Dec 5. My appointment was at 7am. I was greeted by Michael at the service desk. The records still showed the previous owner info and he promptly corrected all the info and then went over all that was going to be done on my car for the 30000 maintenance beside two other issues I needed checked. He was very thorough going over the details. My car was serviced and repaired in 6 hours. This is the first time I have owned a Hyundai and am very impressed with the sevices. I will definitely be taking my car back there. Again.thank you Michael you restored my faith in car dealers and the Service Departments.

We just purchased our 3rd vehicle from AutoNation Hyundai North Richland Hills. Jason Rudd helped us with the purchase this time. I’m a pre-purchase researcher, so I know this place has very competitive pricing on high quality used vehicles. Thank you for supporting a great buying experience.