Regions Bank

Honestly, I was not looking forward to visiting this bank based on all the poor reviews. HOWEVER, my experience was really good. Like most banks at the moment, they have a scaled-down staff. But I was promptly and courteously greeted when I walked into the bank. And even though my account is based at a Louisiana branch of Regions, they were more than happy to help me with my issue. Tyler Hale (the Branch Manager) was super nice and competent. I would not hesitate to return to this bank, nor would I hesitate to recommend it.

The ladies there are always helpful! Ajay (I think that's how you spell it) was very nice and got my transaction done immediately without delay. And the girl that did my notary was very pleasant to deal with and extremely helpful. She even went out of her way to help me get some missing paperwork printed out

Love the people and service!

Fantastic bank

Drive-thru staff needs more training I did some payments and I didn’t get my receipt. I miss Ajay and Matt.

With the exception of one employee who is very friendly, there have been several changes over the last 2.5 years. The hours are inconvenient for people who work, they close without any notice, the ATM doesn't take deposits half the time and they omit information when setting up loans or accounts for you. The branches are also far apart which can be a problem. Responses to questions are slow-if ever and the main banking number is automated with endless wait times. Not a good bank to use in general.

Very disorganized branch experience. The worst part was that I left documents for them to fax per instructions received in a letter from Regions fraud claims. One month later I called Regions Customer Protections to follow up and learned that the documents were never received through any of their relevant systems. I don’t know what happened but I have little expectation that this branch was blameless in the fall-through.

This is one of the worst 😭 banks. Have them 500.00 to open new account on June 28
Closed account on July 9 for no apparent reason
When I called customer service on July 12 they said" they have the right to do that. Dealt with Wells Fargo for over 30 years
Never had a problem like that. No wonder they have no business. Still never received my 500.00 on July 29 after Tyler Helm bank manager said.It would be at my residence by 5 pm. If a bank is keeping my money how many others are they keeping. Basically I have lost my money and Regions fill they have done nothing wrong
. Hopefully I can get some results from BBB and lawsuit

I work for someone who just made this account for this bank. Not a fan. They do not seem to want to help like most small banks.

My other store who is with them. Went to get money from them. They only had 3500 in the whole bank.

Who has a bank with no money in it???????

Stay away. DATCU is who I bank with. Much better customer Service oriented.

Horrible Customer Service. I called in about some transactions with Customer Service and the Branch. The branch is horrible they specific are taking NSF fees and posting transactions incorrectly. I will be moving bank only because of the unprofessional Branch personnel Jennifer got nasty with me after I was speaking with her and a nice tone and she turn rude and raising her voice. Not worth banking with if they are going to be unprofessional.

This bank has no clue. I have talked to 6 different people both in branch and on phone to corporate and have received 6 different answers. I have been trying to close a secured line of credit for 3 weeks and still don’t have my funds. NO ONE at this bank seems to be knowledgeable of there so called banking system. Still refusing to release my funds even though I’ve done what the run around has told me to do. Run don’t walk away from this bank

I had very bad experience in this branch especially one associates in lobby I think his name is Jackson. I approach for resolve my online banking issues. They have no respect their customers

Opened an account because I kept getting $400 coupon offers to swipe a debit card 10 times. Took 2 weeks to get the debit card, used it 10 times...waited 90 days to be told I didn't complete the requirements within 30 days of account opening. I guess I trusted the institution and didn't read the fine print. Their inflexibility is what is frustrating. Ultimately, their loss.

Worst experience I’ve ever had. Withdrew money out of my account and it was the incorrect amount. Refused to refund me for the money missing closed my account.

The RUDE Indian lady and RUDE LADY NAMED Jennifer BANKER treated me like I was A CRIMINAL NOT ANSWERING WHEN I POLITELY ASK "WAS THERE A PROBLEM" MORE THEN ONCE ....AFTER IGNORING ME SHE SAID JUST SIT DON'T WHILE I. VERIFY THE CHECK AFTER ALMOST 10MIN OF WAITING AND ME NOTICING HER NEVER MAKING I CALL I ASKED WHAT WAS THE PROBLEM AGAIN "SHE ROLLED HER EYES N PICKED UP THE PHONE FAKING AS IF SHE WAS ABOUT TO MAKE A CALL.....AFTER THAT I GOOGLE THE LOCATION MYSELF AND SHOWED IT TO HER ....SHE ASKED FOR EVERYTHING BUT VERIFICATION FOR THE CHECK SO I CALLED MYSELF AND THE COMPANY CONFIRMED THERE WAS NO PROBLEM WITH THE CHECK..."I went into this location to cash a $30 check from a Company this a business with Region also Region Bank is written on the check" These two lady embarrassed me like I was A CRIMINAL when I was just A Returning Customer trying to cash a check "FROM THEM".....AFTER HER ATTITUDE GOT WORSE I JUST ASKED FOR THE CHECK LEFT ....WENT TO ANOTHER BANK AND HAD ZERO PROBLEMS

Hate bank