Ace Barnes Hardware Inc

They knew exactly where things are, and so helpful with a battery replacement.

Next time I need a key copy I’m definitely going there. They have really fun key designs with hobby themes. 👍👍

This chain has many of the hard to find items. Staff is helpful and knowledgeable. They have some great products for all seasons.

Friendly staff and prices. I needed to order something specific. My order came back in 3 days and my project was complete.
Thank you Ace for finding and ordering my item.

The best service from the staff. They are very knowledgeable and made us feel welcome.

Five stars is not enough. Once again today they saved me money not selling me something I thought I needed. They were right. Best little hardware store in the area. Extremely helpful staff.

This should be a new review but they only let me post one. Went here again today (5/12/23) with something specific I wanted to buy. They had it in stock; however, when I described what I needed it for, the always very helpful staff directed me to a better solution at 1/3rd of the cost. Ten Stars!

Went in looking for a replacement bolt for a folding desk. Staff helped me find the single from their tray selection. Terrific service!

This is legitimately the best hardware store I’ve ever been to by far. My mom has dubbed it her “favorite store” so we just refer to it by that name now.

Beyond having a unique, hand-picked selection of awesome items, the staff is super friendly and knowledgeable.

Today’s experience deserved 10 stars. I walked in expecting to buy some screws for my car’s license plate. An extremely friendly gentleman helped me by coming out to my car, unscrewing what was there, matching it inside, AND installing the new ones for me. Granted, my car was parked out front and it took only a few seconds with his drill, but the service and his standout attitude made my day.

Thanks again “Mom’s Favorite Store” for never letting me down.

The gals and guys here KNOW things. Like what grade of bolt to get, and how to fix a screen door. They. Know. More than me at least.

Super helpful staff and great inventory.

Service was quick and efficient. Bought a stiel mini chain saw and some mulch which they kindly loaded into my truck.

After going to Lowes and Home Depot, I decided to go to Aces. It's always had a more small hometown feel which I like and I feel like the people tend to be a bit more skilled in this store than the other 2 competitors.

Anyways. After purchasing my mom a countertop dishwasher I was trying to find a faucet splitter or maybe a faucet adapter, or both? Really, I wasn't sure. Went to the 2 aforementioned places and they tried but weren't completely sure. Went to Aces and met a really cool man named Carl who told me about faucets and his experience with his own countertop dishwasher. We began to youtube and try and figure it out. Turns out the part I needed came with the dishwasher. Yet, he was gracious and laughed it off with me. I felt kind of bad but he was SO kind and thought the whole ordeal was comical; which was relieving after feeling like I had just wasted 15 minutes of his time. This will definitely become my FIRST stop instead of last when I'm heading to the hardware store.

They always have what I am looking for.

nicest people and ace rewards are fire!!!

I always have a great experience here. Friendly, knowledgeable staff and a great selection of stuff to meet my needs. Today Karl really went above and beyond for me. I needed to change my license plate, but the screws holding my old plate on were all rusted up and immovable. Karl identified the right product to break up the rust, unscrewed the rusted screws and installed my new license plate for me, all without me asking. Truly above and beyond service - can’t recommend this store enough!

I had two very positive experiences both with the same young man but I didn't catch his name. The first was using an online purchase curbside pickup for WD-40 silicone to repair my treadmill in early December 2020. The young man was helpful, friendly and very courteous when finding my product and handling the transaction. I encountered him again recently (later in Dec 2020) when I came in to purchase a carbon monoxide detector as part of a home inspection. Although I arrived at the wrong Ace therefore the store didn't have my order, he went out of his way to help me find another product in the store. This young gentleman should be given praise for his courtesy. I have been coming to Ace for 40 years as I am from town. I appreciate their hard work and their safe and helpful staff being available during the pandemic.

Very well organized store with exceptional staff. Friendly staff greeted me while another took me right to the products I desired. Variety of high quality brands.

I ordered a key online because Lowe's didn't have it in stock. I took it to Lowe's to have cut and the refused because I didn't buy it there, after I was stuck standing there waiting at the Key counter for 10 minutes. I took it to this Ace and they cut it for free and were fast and friendly. They even had the right in stock and still took care of it for me! Great store with friendly staff. Highly Recommend!

A really nice ACE. Parking in front is tight and small so not sure if there are more spaces in the back. The store was well stocked and the cashier was very friendly. Plus they had plenty of salt for these wintry days.

Such great service here! I am embarrassed to admit that I usually have no idea what I'm doing in a hardware store, but determined to fix things myself. Yesterday it was a 15-cent screw for my garage door opener (which I have been reassembling a couple times/day for weeks, usually while in my car trying to get in). It doesn't matter how small the job is, they always help me, they're always kind, and they're always right about the part I need.

Staff is extremely knowledgeable, helpful and simple nice!
They have a very good inventory, their pricing is comparable to the bigger Home improvement stores... But their staff really make it my favorites place in Ann Arbor.