U-Haul Moving & Storage of Ypsilanti

The employee who helped me check out had a good demeanor and helpful personality. I rented the van for Mother’s Day flower delivery and his making the transaction easy and stress free and his overall kindness and professionalism made a a great start to my long hard day. I just went back to check the receipt. His name was Joey. Thank you Joey and thank you U-Haul.

Excellent experience. Travis was great and knowledgeable helped us decide exactly what we needed made us feel very comfortable about our purchase. Received a phone call from T to confirm are you haul and make sure we had everything. Check out is easy and simple. Will definitely use this location when moving .

I really love the team at my local Ypsilanti U-Haul. I come here several times a year for equipment and always have a great experience. The equipment is well-maintained and I get great customer service. Thanks for being a business I can depend on!

Have been to this location several times over the years . They are fast, efficient and affordable. Highly recommended

I went into the store to make a purchase and GROY was very friendly and helpful. Displayed great customer service .

Had questions today about renting a vehicle from U-Haul. Nate was a great help so if you guys ever have any questions, get a hold of the Ypsilanti U-Haul and talk to Nate and I answer your questions.

I had a hitch installed back in May, and everything went smoothly. Drop off was no problem; their Hitch Pro, Chester, called me during the day when he ran into an issue, explained to me what was going on and what he proposed to do and why, got my ok, and still got it done on time; pick up also no issue. I didn't wait for the drop off time, just dropped it off in the morning, and would definitely recommend that, because it allows them to work your car in when they have time.

I see some of the other comments mention the front desk service - for sure there's a bit of an attitude there, but it wasn't unfriendly, and I had no issues with it. Just not the usual smile and have a nice day that could probably get them more business in the long run.

We've rented 3 times from here. First 2 were straightforward intown rentals, no issues. 3rd time was a big one-way truck rental. The team here is no-nonsense but they know what they are doing, and will make sure you have what you need. They answered all our questions multiple times ahead of the one-way rental. Day of we were undecided about UHaul's extra insurance charges. they went out of their way to redo our 'dispatch' step to give us more time to decide. Also, we did find an issue with our originally assigned equipment and they immediately assigned us another truck. The next day when we came back for help hitching our car, they were ready right on time and worked with us to get hitched up. Right at the end there was an electrical issue with the equipment. I was worried they'd give up on us since sometimes at other locations they'll be like 'ooops nothing we can do, guess you just have to deal with it.' here about 4 ppl all got involved and they got the electrical issue fixed. They also got us set up with a great mom-and-pop uhaul location to drop off at the end of our trip. Don't be put off by the team's down-to-business demeanor - they will make sure you have what your really need.

Tried to get a hitch installed at another location for over a month with zero success. This place had the hitch I needed and Chester went above and beyond on the install for me! I drove an hour from Ohio and he helped me out on his day off. Thank you SO much for everything. Great service and awesome staff!! Highly recommend this place.

So I had reserved a truck online, at a separate location, a chat rep named Jordan declined my reservations and wouldn't let me rent. It was 630 most places were closed, but they were open! And obviously I went in upset and just angry! But when I went in Amanda and Faith took care of me! They made sure that I got the original truck size I rented and for the time I needed! She worked with me and took AMAZING care of me. This place is out of the way for me, but I dont even care anymore. This is the ONLY location I'll rent from in the Ann Arbor/Ypsilanti area. So Bravo to Amanda and her team! Shes running a great store! This is the ONLY place ill reccomend for friends and family. Thanks again Amanda!!!!!

I've been to this UHaul twice and I have never experienced any trouble finding a cargo van for my moving. The staff are friendly, efficient and very responsible. The manager even helped us to hold the cargo van for 2 hours while we are late. The UHaul web system is bad, you have to actually call this folks to book a truck but except for that this place is just really good.

Always there when I'm in need of a vehicle to get around in until my car gets fixed. I rent the pickup. It's cheaper than renting from any other car rental ‼

I had a great experience at this location. There were no lines, so I wasn't waiting forever, I got my truck early, and the return was SO easy. Because my email address is registered with Uhaul, all I had to do was drop the truck off, and my receipt and any credits were automatically sent to me. Best Uhaul experience I've had, and I'll gladly use this location again!

Super helpful people who got us in and out quick. Let us even have the van for way longer than we orginally rented it for at no extra cost!

Amanda is amazing! I had a situation happen and she sent out another customer to come and help me because no one else was available. She called me to keep me updated and after talking about the solution to my problem we talked like friends , not just as a customer. Although,I hope the upcoming month will be my last time needing a truck or storage ,I am a customer for LIFE. She went above and beyond and you know moving and storage can be a very , very stressful time in our lives on top of what's going on. I can say that she took most the stress away. If you're considering renting a truck or storage go to Uhual on Washtenaw and ask for Amanda. She will take care of you.

Thank you so much for everything you've done.
Sincerely K

I've rented tons of trucks at this fine establishment over the last 10 years and I've never had any problems when I'm behind the wheel of one of their trucks... any problem with the ladies, that is.

I might as well be driving a chick magnet like one of those snazzy smart cars, for all the head turning and cat calling I get driving a U Haul truck. The windshield wipers stay on high to keep all the women literally throwing themselves at me from clinging onto the windshield when I'm trying to drive.

I had a good experience with uhaul (mostly) so I moved into my new apartment and I'm on the bottom level we just got stuff from my storage unit to bring in. Since I'm not a great engineer fitting a huge couch through a small door was exhausting, so we took the easy route, we rode to the back to the big open sliding door. I was almost to my door and the unexpected happened. Yes we got stuck in mud, 6 inches deep literally! I called roadside assistance/got on the website slow responding (but less than a hour) anyways they said getting me out of the mud wasn't covered under my safemove insurance (the extra $14 I paid incase anything happened) sooo he called someone (the guy from uhaul) quoted me between $200-300 yikes! I live in a studio apartment, obviously I don't have that much money. So I called AAA luckily I was saved only paying a additional $50 on top of my roadside assistance. So 14 minutes before they close we roll up there and it was dirty and I brought stuff to clean it and Ryan was absolutely awesome he said he would take care of it & not charge me extra he was really a great guy! Thanks again Ryan

I worked with Mandie Mcculley on Saturday, and she was absolutely phenomenal! Despite having a rental for a 15ft truck, the corporate team kept leaving me voicemails saying no such truck was available and switched my reservation to a 26ft truck. Once arriving to the Ypsi location, (which was extremely busy and low on trucks) Mandie took the time to listen to my hesitation and frustration toward being switched to a 26ft truck. She then went out of her way to show me various cargo vans that were in stock. As that cargo van was too small, Mandie then took the time to go through the reservations and play a game of "tetris" to get me into a smaller truck. I cannot thank Mandie enough for helping make my move as smooth as possible and ensuring I felt comfortable driving the Uhaul.

Best U-Haul branch I have ever used. People here are extremely friendly and helpful.

Super busy, great staff, all the supplies you need for a self move. Great place