Bank of America (with Drive-thru ATM)

Jazmine Rodriguez was very detailed in which the way she gave me information of applications I applied for and has gave me a great and professional experience from this bank . I have used wells fargo and they are okay. But bank of america gives more options and opportunities. I will be reccomending this bank to friends and family.

Just visited BofA and had a great time with lots of help.
Opened a Safety Deposit acct and everyone was most helpful
Especially, Robin who is rated 10 stars !!!
Thanks Howard T

I am really surprised at the 27 bad reviews... I have always been treated right at this bank. Everybody is very professional and nice. I love this bank and branch.

I've had an account with BofA for years. I use this branch frequently. The service has always been friendly and accurate. I have no complaints.

Many blessings 🙌 🙏 ✨ 💓 💖 ❤ and thank you!!

Easy to complete most transactions via the ATM.

Website said the bank is open at 9 but the lobby does not open until 10. Had to wait an hour. Wells Fargo opens at 9. BOA banking hours are hard for working people

Guy in front was (I thought) making multiple transactions. Turned out the stupid ATM 🏧 was difficult and not user friendly. I was prompted to continue through making a withdraw and completing it then no cash was delivered!
.. it asked if I wanted to make another trans, when I did found I had put in the wrong pin. When I corrected it and went through previous steps, I received my cash.
I felt bad for being impatient with the guy in front of me.

🔔I got an ATM machine error two weeks ago. I didn't get my money back yet. They gave me " credit not actually money until 45 days to investigate and finishes my claim "
Even if I have machine error pictures and error code receipts. It actually a lot of work to get my money back!

🔔add info: they took out my money without notice. After I claimed, I got credit.
I have no idea how they could not find the error and just take it from my account.

How to explain the ATM deposit record on my account?

I will update more information later on how they figure it out.

Went to this bank on 8/10/21for a medallion signature on a stock power form to transfer assets to a special needs trust. The " Financial Solutions
Advisor" told me it would take a few days. They had my phone number and e mail. Went back to the bank 8/24/21 , after no one from the bank communicated with me, to get some answers.
To find out on 8/24/21 that the medallion request was denied on
8/11/21 the day after the request was made. No one called me or E mailed me and I WAITED AND WAITED FOR THIS IMPORTANT DOCUMENT. When I went to the bank on 8/24/21 Brian did not want to speak to us and passed us off to a clerk that knew nothing about this.
Viktoriya Frye the"solutions advisor" was not there.She had a responsibility to call us on 8/11/21 after the cancellation but did not.
She was interested in telling us about MERRILL INVESTMENTS.
Never would I invest after this service. today 8/24/21 I did receive an e mail after I RETURNED FROM THE BANK. This is a poorly run bank.
I will leave it ASAP.. This is not my first disappointment at this bank...

I'm not gonna write the whole story. You can view it on YouTube-Bank of America-horrible. In a nutshell this BOA is horrible. Bad customer service from the manager. I lost or had my wallet stolen and had no ID. The DMV told me I had to pay 25 dollars. I went to BOA. The manager said the only way to withdraw funds was with a photo ID. I found out that's a lie after I traveled to Kissimmee to retrieve the necessary money for an ID. I will be leaving BOA. As a veteran I need a more trustworthy bank.

When to cash a check that was drawn on their bank . went to.the drive up . it was closed. And found out its closed for ever. Then went inside and was told a $8.00 would be charged to cash a $20.00 check that was drawn on bank of America check. I walked out and told a bank employee that this is why I don't bank here. They had one teller working the counter. . so to recap . the drive up is closed permanently. Only one teller working the counter inside. And they were going to charge me a $8.00 fee to cash a $20.00 check from their bank. I went to.wells Fargo and cashed it and got to.keep the full amount . thanks for nothing.

If their tellers till is off they will remove money from your account even though it wasn't you. Worst bank ethics and customer service I've seen.

one star only because you had to pick something. I wouldn't give them any of that was a choice and write a review. Closed all week. Ridiculous. I get we had a hurricane but ALL the other banks are open. How are people suppose to cash their checks? Not one bank of America open on the state of Florida. What are we suppose to do?

my dad recently became concerned about a possible hack on his account. he went to this location to seek some help or in site and the teller handed him an 800 number to call. why have anyone working when they don't do anything to help you. rather then checking and easing a mans mind about his account at YOUR bank you blow him off? you may have lost a customer.

Waited patiently in line for 30 minutes, with no greet.. noone to check us in or give an approx wait time. Only goodbthat came out of my visit was Ms. Raia she is surely a keeper.