Klingner-Cope Family Funeral Home at Rivermonte

I buried my husband there years ago. They did an excellent job and he had an excellent visitation and service. I appreciate you all so much. Thank you. ❤

This is the hardest time in my life. Nick walked me through the decisions I had to make with tremendous compassion and kindness. All the staff was kind and knowledgeable. I would highly recommend Klinger Cope

We stopped by the Rivermonte office last week and spoke with Robert to locate a couple of our familys gravesites. My mother was very impressed by his level of professionalism and compassion. In addition to giving us directions, he took the time to walk out to my fathers headstone to help us find it and took the time to clean it while we were there. This was a much better level of service than we have seen in the past.

Exceptional service! Robert was outstanding. During such a delicate time, he was patient, compassionate, and sensitive with us and our needs.
Personable and laidback, he never came across as rushed or in a hurry. He was very thorough, detailed, and FULL of knowledge.

Robert even gave us ideas on how we could save money, while still being able to get EXACTLY what we wanted. He also went out of his way to do things for us that he wasn’t really obligated to do, which GREATLY eased our burden.

One day while he was leaving the office, he saw us visiting the grave site. He slowed down to check on us, asking if we needed anything. This just further confirmed our confidence in working with them.

While we did work solely with Robert, we also crossed paths with other staff who presented themselves as very kind and supportive.

We believe our experience has shown Klingner-Cope at Rivermont to be professional and trustworthy. If ever there would be an oversight, we’re confident they would make it right.

We were VERY pleased and impressed with their service and highly recommend them.

I recently lost a grandchild. Nick and Debbie teamed up and made a very difficult situation alot easier concerning the funeral and burial process....these people honestly care about the familys they work with. I was extremely satisfied with the whole process....I would like to say thank you so much.. very appreciated

My father's funeral was several years ago in 2017. His name was Donald Young.
I have never forgotten the wonderful way my family and I were treated by your team. You were absolutely wonderful. Thank you for all your curtoisy, support, and kindness. We will never forget. Sorry it has taken this long to thank you personally on this site.

My spouse is a former employee of Klingner-Cope, I can say the employees do everything they can for the families they serve and really do care. Klingner-Cope is owned by a corporation called Stonemor. Stonemor doesn't care about anything except making money. The Klingner Cope employees are defenseless against Stonemor's demands. The people he worked with fought Tooth and Nail with Stonemore for families to get what they paid for and deserved. Stonemor expects their employees to move mountains while tying their hands behind their backs. The worst corporation ever. Just check their indeed reviews for people who have worked for them. Also, check out the BBB. Klingner Cope has an A+ rating. Stonemor has and F!

We used Klinker-Cope for the creamation of my Brother. Kelli was very nice to our family. Kelli was professional , compassionate and made sure everyone fully understood what we were buying and what all is with the purchase. If Need be I would use Klinger-Cope again.

Robert is the best! He always takes time to explain everything to me and really helps me decide! I have had to purchase lots between my pets and my own personal space and I couldn’t do it without him! Thank you Robert!

Our family was very appreciative of the service we received from the Rivermont location. Kathryn there was amazing and really helped is during one of our hardest times.

My mother passed September 29,2023 the service was beautiful.
The problem is my father bought two vases they mounted one higher than the other who would do that and not make it right?
I’ve talked to several people they act like they care but they never call me back!!
Still waiting on my mom’s name plate!
All I want is to honor my mother with beautiful vases of flowers that are leveled!

the experience that my family has had with this company has been extremely horrible. it does seem true once this place has your money they start to ignore anything that you try to get finalized. my mothers headstone still hasn't been engraved like they said it would. it has been almost 8 months since her passing. to me it is just sad that a company says how compassionate they are until payment. this is not professional. it took twice as long to get death certificates. seems it takes multiple phone calls just to get leave your number and we will get back to you, but of course another lie. i would not recommend this company to anyone. if i could it would be negative stars but you have to put one to post

Very very disappointed in this “company”. At first it was great. Compassionate and caring until they got their money and services were over. We had to wait much longer than expected to get the necklaces we ordered. Then I SPECIALLY told Nick, who was handling things, that no one was to pick anything up except my sister. So how is it that a NON specified person was able to pick up my fathers death certificates!?!? That is where they completely ruined this. This should not have happened. I am very upset about this.

Andrea is the only competent person at this facility sad part is she can't micromanage all operations and yahoos that work there. Andrea finally fixed the problem with the death certificates and our family was satisfied. But now we are being hounded again about a thumbprint necklace that we never ordered. Good grief honestly I think its a ploy to get you back in there so they can try and sell you something. What a bunch of car salesmen

If I could give a negative star, I would do so. Klingner -Cope Rivermonte both the funeral home and Cemetery side is one of the most incompetent businesses I and my family have had the misfortune of dealing with. In planning the funeral of our loved one, they provided no guidance, nor did they provide important information regarding the very limited sources they have. They wrote our loved one's birthdate wrong and in spite of correcting them multiple times, they got it wrong in obituary, in the funeral programs, and even on his plaque.
The chapel was dirty, the staff was completely incompetent.
We paid for his name plate 3 days after his death. Upon inquiring about the plaque 8 weeks later, we learned they had never placed the order. They placed the order but when it finally was received and placed it on his crypt, they hung it crooked and they had the wrong birth date, yet again. When contacted they said " well didn't you review it?" The family never received a copy to proof.
Despite multiple calls and speaking to managers, there continues to be mistakes and incompetence by this facility.

From the very first phone call up to now, 8 months later it has been a disservice to and dishonor of our Mother. We can NEVER get a straight answer about anything, they can't even get our names right at in person meetings. All of this side stepping by klinger cope is over 4 numbers that need to be engraved on her headstone, yes only 4 numbers!! I'm astounded by their dishonesty!

This company is very incompetent, We waited twice as long to get death certificates. After multiple calls being unreturned and no answers we finally got ahold of someone to find out someone didn't do their job and send it in. Then here we are 8 months later her head stone still not engraved. You call and nobody seems to know anything they can't give you numbers to who you need to call. It' seems after fees are paid then you are not a priority to them. DO NOT waste your money!!!!

HORRIBLE!! DO NOT GO HERE!! The entire staff is completely incompetent! If I could give negative stars I would. They couldn’t even get my grandpa’s date of birth right. Both the day of the viewing and the day of the funeral we had to deal with their incompetence of getting dates wrong on everything and then they wanted to charge us for the extra programs they had to print because of THEIR mistake!! After waiting forever we finally got the plaque for his grave & the month of birth was wrong again!! They sent the proof out without any of the family approving it!! Horrible place!!