Firestone Complete Auto Care

This was our first visit to this shop. Excellent service from Sandi, the manager! Very kind and took a look at our car right away, without an appointment. Then she got us in early the next day to finish what we needed done. We will definitely be using your services in the future!

Stetson is an impeccable store manager! The work is always perfect! He always works hard to stay in my price range! I have 3 vehicles and all are maintained there! I have had a lot of work done on my cars. 2005 Honda pilot has 250+ miles and drives like the day I bought it!

It’s best to drop off the car and pick up when it’s done because they are often busy but I don’t mind.

Krystal is absolutely amazing! Not only is she extremely knowledgeable, she’s beautiful! I would never take my car anywhere else. This is the kind of service that makes you feel like someone cares. How is Krystal not the store manager yet??

We have been using this Firestone location since we moved to this side of town probably 6 years ago. When we have urgent concerns they always squeeze us in as soon as possible, and when we have regular maintenance they are thorough and honest. When we started coming here our finances were tighter and they were always amazing at helping us decide what repairs were urgent vs what could wait for a few paychecks. Shari and her team are all amazing.

Even though $200 for a brake hose sounds expensive, it was the least expensive part that could have been the cause of my issue. The staff were quick, helpful, and made sure I was out the door with my problem fixed.

Staff was very friendly .called for a new tire and they were able to get it ordered that morning and put on my car that afternoon.

Have been a customer of this store for a while. Have always received great customer service and professionalism Krystal was a delight to work with

They have always been super helpful and super friendly.

Very friendly.very courteous. Quick service.will visit again.

I'm impressed they fit us in on a busy Saturday. Very polite very professional 👌 👏

Had my truck in to get the front brakes worked on (new pads and rotors) as they were making a terrible sound upon breaking and a constant whine/squeal at lower speeds. I dealt directly with Stetson as he assisted me on a previous visit. The team completed the brake work on time and at a very reasonable rate. The following day I noticed that the whine/squeal was still present at low speeds. I called the shop and Stetson had me bring the vehicle in right away. In less than an hour he called me to let me know that it was the U-joints on the drive shaft making the noise. As we both originally thought it was only the brakes causing the noise, he offered to do the repair for only the cost of the parts. Was very happy to hear how willing they were to work with me to correct the issue. Stetson went on saying that if replacing the U-joints didn't correct the noise, then he wouldn't charge me and they would continue to investigate the noise until they could correct it (at no cost to me). The vehicle was ready on time and a service tech went with me on a test drive to ensure I was satisfied with the end result and that the noise was gone. He talked me through what they did step by step and made sure I was happy with the results. Overall very pleased with the level of service, customer support and caring offered at this location. Hands down would recommend this shop to anyone needed service.

I needed a tire replaced and they said they could fit me in that day. They were friendly and worked quickly, got the job done much faster than I needed. Skylar was very professional and so helpful! I will definitely be returning to this location in the future whenever needed.

I have been stationed in the area for nearly 2 years and I have had multiple visits to this location. For repairs, oil changes, and repairs from differential bushings to bearings. Scott and Steve are honest and straight forward. The Firestone near the greenwood mall not so much. If you are looking for a place that won’t give you a long list of recommendations, this is the place to go.

I use this location for my autocross alignments, and they are awesome. Perfectly happy to do my own custom specs and let me use weights to simulate me in the driver's seat. They also have the soft-jaw low profile tire machine, which means no more scratched wheels when having tires mounted/dismounted. Love these guys.

Outstanding customer service! Crystal was extremely professional during my 4 tire replacement process.

Did a great job replacing my tires and giving me a free alignment check. Didn't take a ridiculous amount of time either even though they were short staffed like everywhere else.

Extremely knowledgeable and friendly staff! My car had been taken to the dealer twice where they “fixed the problem”. However, they only attempted to fix it. The technician at Firestone immediately recognized that the parts had been assembled incorrectly and was able to take it apart and reassemble it quickly! The problem has finally been truly fixed! Thank you team!!!

Staff was very friendly and helpful. I was most impressed they got my vehicle in at the scheduled appointment time and completed prior to what I was expecting that's what keeps me coming back.

Great service, I spoke to Jaclyn on the phone told her my daughter needed tires. I am currently station in DC and could not personally be there. They gave me a great price for 4 tires and took great care of my of her. Thank you

Sandi and all at Firestone are excellent in all respects.