Norton Community Medical Associates - Hurstbourne

Dr. Narcisse and the team are amazing! I really appreciate that Dr. Narcisse takes time to talk to patients and provides education and conversation to improve treatment and give good quality care.

I go here on a regular basis.
The staff is ALWAYS courteous & kind. They are helpful and caring!!
A few years back one of my daughters almost passed out when she got her blood drawn, the nurses in the lab & office went over & beyond to make sure she was comfortable!!! They plugged a fan in & directed it on her as well!!

The best office , mindy is an amazing manager and all of her staff were amazing !!!

SUPER AWESOME PRACTICE! HIGHLY RECOMMEND. GREAT STAFF.

very good

Great staff, quick visits

I was a patient of Dr. Moran’s for well over a decade, probably closer to two. I stopped being a patient of hers due to her nurse, Lindsey. As one reviewer mentioned, she’s very rude even via MyChart. I don’t know how someone, who is rude to patients, would be allowed to continue on with their job given her disposition. I mentioned this to my doctor and was simply met with a response of “noted”.

This review is from my experiences with Crystal Narcisse and her MA Taylor Rodriguez, from 2021.
I am a veteran, and was seeking to restart treatment for ADHD, which had been diagnosed and confirmed by VA providers previous to this. I had trouble separating these specific records from all of my digital therapy records, so had worked it out with these women that I would email the file to Taylor’s work email account, and the necessary pages would be printed during my appointment. I was told that the only records needed would be the records specific to my ADHD diagnoses.
Once Taylor took my vitals and such, we talked about the medical record, and I let her know which pages of my record were specific to ADHD. I let Taylor know the page numbers with the thought that it would be helpful, given the size of the record, and because that was all that was needed.
However, when Dr. Narcisse entered the room, it was with a face scrunched in confusion, and as she was closing the door, she asked me why I didn’t want her to see my whole therapy record. I was taken aback to be accused of withholding, because it hadn’t been my intention at all. I stated that I had nothing to hide, but that I saw the access of my entire treatment record to be an invasion of my privacy. Dr. Narcisse interjected, trying to persuade me that it should be okay because she was my PCP, and didn’t I trust her? I stated that I had a therapist that I was seeing regularly that I was comfortable with, and that that was the person I would trust with that information. Dr. Narcisse tried again to persuade me to let her see my entire record, stating that it could be helpful for my treatment. I restated that my personal therapy records were PERSONAL, and that I would only allow the ADHD-relevant records to be viewed and added to my chart. When Dr. Narcisse tried to persuade me a third time to let her view my entire record, I began to cry. Why was my doctor pushing this boundary I set? What kind of doctor repeatedly tries to coerce a veteran (or anyone) to share their trauma, regardless of their discomfort? It felt wrong, and dirty, and even kind of creepy, the way that she kept trying to persuade me to let her invade my privacy. One “no” was enough, I cannot believe that I needed to say it three times. If I could not be treated without allowing her full access to my records, that could have been said, and we could have ended the appointment without the attempts at coercion.
Because I still felt uncomfortable from the whole experience, I wrote an email to Crystal Narcisse, expressing my feelings after the appointment, and let her know that I wanted to change PCPs. She replied that no one had ever previously accused her of “pushing boundaries,” but that she could understand why I would seek a different PCP. A week afterwards, she added a note to my chart, with a different version of events from my appointment.
It’s been 2 years now, and I still think about this experience with so much uneasiness that I finally decided to share. No means no. If you’re on the fence, please go literally anywhere else.

I've enjoyed Dr.Shouse as my pcp for the short period she was, she was a sweet heart, but other than that I just couldnt deal with the rudness and some of the staffs attitude, I felt as though my care was not important, and wasn't taking serious at times, anytime I called in or any follow up from the hospital Lindsey would get back to me and she wasn't always pleasant even on the mychart,I've also never met this person,it was like my concerns and issues were minor and I would be ok, it felt as though everytime I reached out and had a concern regarding my health I was told Dr.Shouse is out of the office, it's very upsetting because I truly liked Dr.Shouse, but instead of staying I decided to seek a different pcp and go somewhere I'm taking seriously and understood.

The providers are very sweet and caring but unfortunately all their caring goes down the drain with their staff. They will talk about you so that the whole waiting room can hear your private information. The person that draws your blood is the rudest person I have ever met, maybe she should work at a correctional facility instead. Would definitely not recommend!

COMPLETELY unprofessional. They prescribed My girlfriend a NEW medicine to see how she would do on it and has had SEVERAL negative symptoms. She messaged her doctor SEVERAL times and they open it on her my health app because she can see they read it but has not contacted in regards to it. They aren’t taking it seriously at all when they said to contact them if there is any negative side affects. I would recommend going to a better Nortons who value their patients and there well being.

TERRIBLE doctors office, do not go here. I was on a trip out of town and had an asthma attack and needed a prescription called in and they refused to do it. In spite of that I decided to stay with them, but I had an appointment scheduled for today at 9, waited for 45 minutes to be seen, and THEN they told me they wouldn't be able to provide the medication (birth control) until next week and I'd have to come back then. Why didn't they tell me that when I scheduled!? Unreal and a complete waste of my time. I will not be back.

How do you give zero stars? I feel like that would still be too much! Nasty staff, doctors that don't care about you or your mental health and down right disrespectful!