Joy Automotive

I first called Bill earlier in the week to schedule an appointment for my truck to get a diagnostic on an ABS sensor coming on. It triggered numerous alerts as it does with traction control, parking aids, etc.

I explained the situation and he walked me through a potential plan in his head on the diagnosis and prognosis of the issues at hand. Based on what my baseline knowledge is from working on my own vehicle, everything made sense and gave me confidence he could take care of my truck.

I can tell you from a customer service standpoint, this small business is better than ford dealership. Knox ford customer service was not bad, but Bill took it to the next level and I got my truck back the same day. It was honestly not what I was expecting, even after he gave me a call with the quote and the timeline.

He never promised anything and got the job done. Bill went above and beyond my expectations. I feel like if I did have concerns, he would have taken the time of day to listen, but luckily I did not have any issues.

The pricing was right where I thought it would be and seemed better than Knox Ford. I did not ask if the parts came with any warranty, but that could be the potential of the price difference. Just an assumption.

Overall, I would take my truck back if something else was to come up and I was not able to fix it myself. I have been to many mechanics throughout various moves and this has been the best experience when dealing with vehicle issues. Bill and his team can be trusted.

I called Joy Automotive about a repair I needed. They were able to assist me in setting up an appointment and hunting down the part. I was able to find the part I needed, but they weren't able to get me in same day. Because I needed the repair immediately, I had to go somewhere else. Nonetheless, Joy was extremely helpful and professional. Thank you guys for helping me get setup an appointment for service as a backup plan. It means alot to me.

One of the only mechanics who would give me a quote over the phone for something I already knew what needed fixing. Quoted me the lowest price in the area!

Great place prices are really good I came in because I heard rattling under my car they fixed it quickly and even took me back and showed me the issue

Extremely satisfied! I was in town for business when my truck decided to have issues. Bill very throughly explained my options and I felt comfortable bringing my truck to a new shop. Fair prices and great service. I was able to make it back north of the wall.

Extremely knowledgeable service team here, I highly recommend going here rather than other places on dixie. Make sure you make an appointment with them.

So very helpful and knowledgeable! Very friendly and an honest shop. Definitely have recommended friends to go here, and anyone else that needs work on their vehicle.

Bill is straight up one of the most knowledgeable, kind and decent mechanics I have ever dealt with. He listened to all of my concerns and addressed them promptly. He addressed every issue that I brought to him in an efficient manner and was very reasonable with pricing. I will definitely use them again for any automotive needs that I have and will be referring any friends and family to them. Bill and his wife are truly some of the nicest people that I have encountered in this type of industry, they really care about helping people get a car roadworthy and reliable without breaking the bank. Thank you, Bill and all the staff at Joy Automotive 😊

Bill got everything prepared to fix my drive shaft . He was great to work with very professional. He got it fixed quickly and efficiently so I could get back to work in a timely manner .

My Husband and I needed a replacement of a headlight and Bill came to the rescue! Very professional and great customer service! Anyone in his area please take advantage of his Great Services! Great brief conversations too! Thanks Bill!

Great customer service Bill explains everything in detail. They go above and beyond to make you feel comfortable. Prices are fair. And the mechanics were polite. I recommend them to anyone. Honest fair and reasonable.

We have been going here for car repairs since 2019. Bill breaks down and explains what you need immediately for saftey reasons an what your gonna need down the road so you have the option to fix it all or wait on sum things. Very trustworthy, friendly an professional.

I will not take my car anywhere else unless it's something they cannot do. My dad was a mechanic and he taught me what to look for and Joy's Automotive is honest, and very reasonable. I would recommend them them to anybody. They have worked on several of my vehicles and I don't have a single complaint. In this world today it's hard to find trustworthy people especially when it comes to your vehicle You will not be disappointed when it comes to your service.

I took my car to joys auto never been there before I checked the reviews and was satisfied they fixed my car pretty quick and the prices are excellent I will go back to jays for car repair for now on and suggest that's where you should take your vehicle to be fixed ty so much to everyone at joy's automotive

I have a bad track record with automotive decisions, but Joy Automotive is excellent. They are up front with pricing. They call if things change. They actually saved me money and suggested a cheaper fix than what I was expecting. I will definitely be a repeat customer.

Absolutely amazing owner and staff. I was passing through and had car issues. He got me fixed right up and my car is running better than ever!

Bill was very professional and easy going, I took my vehicle there to get the fuel pump inspected. Come to find out it was my torque converter, I really appreciated there honesty and service. I would recommend this shop for all in need of car repairs. Thanks

This place was awesome. Everyone is super nice and seem to really know what they’re doing. Took my husbands truck up there and got several things fixed. They found a leak from our ac that a place in Missouri couldn’t find. They even showed me where it was. Definitely making them my go to for auto needs. Thanks again.

Had to get my radiator replaced in a hurry while on TDY and I knew the minute Bill answered the phone that I chose the right place. He and Gabriel were exceptionally helpful and worked hard to get me back on the road ASAP. I would absolutely recommend them!

I first started using Joy Automotive for my company vehicles. The service was so great and very affordable. I now use them for all of my vehicle maintenance needs. Bill and the rest of his staff are top-notch. They know me by name and always do good work. I would recommend them to anyone.