Best Buy

Everyone at this Best Buy was very pleasant. Every time we walked by an associate, they greeted and asked if we needed help. Most stores, I scramble and search forever to find someone to help, not here. At checkout, our cashier was very nice and extremely helpful. He had two employees come and load the washing machine we just purchased for us. I highly reccomend this Best Buy!

Got a new fridge on a great sale and it came with free delivery and installation. Placed order and they had days they could deliver even just the next week!

Derek and Blake arrived in the window that they called ahead and said they'd be aiming for. Got old fridge moved into the garage (extra service, but very worth it) and new one installed in just under 30mins! Very nice work! They also got rid of the beachball sized pile of plastic films that were attached to everything

I recommend following all their prep instructions and making sure you measure, I had measured knew I'd be within 1/4" of maybe some unused cabinet demo ;) Will definitely order again, communication was on point and they got it done quick.

I needed to get the screen protector on my phone replaced. The employee at the door told me the wait would be at least an hour, but I could schedule an appointment and come back later. She quickly set up the appointment, and when I came back ten minutes before the scheduled time, Brad was ready to help.

He looked up my phone number, found the record of the screen protector I bought years ago, and replaced it perfectly in less time than it took me to browse a few aisles. There was no charge for the product or service.

Good job, Best Buy! But more importantly, good job, Brad! I have pretty severe anxiety, and Brad made what could have been a stressful and uncomfortable situation for me very easy and painless. This was right after the holidays, and I was so relieved that he only asked me for the information he needed, only gave me the information I needed, and refrained from any small talk or “How was your Christmas” kind of stuff. It really did make my day better.

For people who enjoy chatting with strangers in public, it’s good customer service to ask general questions about nice stuff. Brad recognized that I am not one of those people, and gave me the customer service I needed, which is as little talking as possible. Thanks!

Zaiden was awesome! He didn't hesitate to go above and beyond to tackle a tricky system issue. Super professional, yet down-to-earth and empathetic during our interaction. I left feeling totally happy with the outcome and I'm looking forward to working with him again.

This was the first time I'd been in a Best Buy in many years. The staff welcomed us and helped us find what we were looking for. They parted letting us know we can ask if we have any other questions. The store seemed clean. It wasn't very busy while we were there. There were many great device demos to browse.

I mean it's Best Buy, so it's always great! Went in for a new Xbox Elite Controller and got the extended warranty. Staff was great, the product was easy to find, and loved just walking around checking things out.

I have the Best Buy Credit Card and enjoy spending “free money” when I get my Best Buy rewards. I’m getting better interest on this card than at the bank right now… Going to a physical store is great and they have a good selection of the latest technology. I don’t get hounded by the people working at this store, which can be a double edge sword.

I walked into the store in Onalaska today with a problem with my iPad cover. I was met at the door by a man who asked me it how he could help me. I explained my situation and he took my iPad and was able to resolve my problem at the door and get me going in about 2 minutes. I noticed on his name tag that his name was Ryan and he was the general manager of the store. I was blown away that the general manager of any business would be at the front door. Trying to quickly and efficiently help customers as they arrive. This is the best customer service experience I've had in a long time.

The Best Buy staff are always so nice and helpful. Geek Squad handles this gal who tends to lack tech skills and needs help sometimes. Liza C.

AMAZING CUSTOMER SERVICE from Geek Squad!

This past month (Aug 2023), my iphone was hacked and I lost a lot of money due to fraud. It has been one of the most scary, devastating, overwhelming things I've gone through in my life.

I went to Verizon right after I changed all my financial accounts to see if there was any way to save my phone. I was pretty sure there was no way possible, but thought I'd try.

They had an hour and a half wait at Verizon and I was told it would be $30 for them to do Apple stuff on my phone with no guarantee it would work. They said I should go to the Geek Squad at Best Buy, since they were the experts.

So I went to Best Buy, Onalaska, WI. There was a long line for the Geek Squad so I ended up making an appt for the very next day. I really didn't have much hope of saving my phone or feeling any security. At first, neither did the Geek Squad guy. But then he went in back to collaborate with others and came out with a three-step plan.

It worked!!!! Miracle!! My guy was calm, methodical, and took a lot of extra time to do this for me. I am not at all good at technology stuff, so he needed to have a lot of patience, and he did.

On my way out, I talked with a female manager who was also wonderful, reassuring me that the criminals committing identity fraud and other e-fraud were very savvy at doing so, and even imitate the Geek Squad. Logan, a Best Buy employee who has helped me before with Apple products, was also there and gave me more tips for how to protect myself further from fraud/scams.

All of this was a huge blessing during a very dark time, and brought me a great feeling of relief, safety, security. I will forever be grateful and highly recommend the Geek Squad and Best Buy (Onalaska, WI) for help with apple products, phones, etc.

Forever GRATEFUL to you all!

Lisa A.

Great place for phones ,TV or anything electronic and supplies for electrics

We were greeted at the door and asked if they could help us find something. Staff was very friendly, helpful, and knowledgeable!

This review is regarding Best Buy’s appliance installation team. Roughly six months ago, our oven went out. We bought a new one through Best Buy and their team installed it. We were very pleased with the quality and timeliness of the service! Our refrigerator went out last week, so we bought a new one through Best Buy. Once again, their team went above and beyond. We have a tiny space to fit this refrigerator in and the two men (Andrew was assigned to our installation and he had a blond man with him, I didn’t get his name) seemingly effortlessly removed the old fridge and installed the new one. Andrew was very helpful and happily answered my questions. Super happy on both occasions and I’ll continue to purchase appliances through Best Buy knowing they deliver this kind of service.

Decent collection & helpful staff. Our visit was worth it, we purchased what we came looking for.

Great customer service. Everyone is so friendly!!

Awesome experience with one of the computer associates. We dug through a few boxes to find a 4k monitor which was in stock, just hidden away. Can't remember the name of the associate :(

Came to pick up an item for a friend who was out with COVID. Staff was super helpful! Thanks!

From the greatest apps have happened to pawn in a long time

I got great individualized service. I need to get used to this keyboard but the computer meets all my specs and has all my wishes and more.

No high pressure sales either for add ons.

Bought a pair of car speakers for my wife's birthday. Very happy with the service. Very helpful with setting up a time for installation. Over All positive experience.