TD Bank

On 8/22 I deposited $190 using the ATM and the machine went down before completing my deposit. I freaked and went inside right away cause I need my money. The person who helped me that day was very bland and unempathetic with my situation. She “opened a case” for me and said it would be 2-3 business days before I got my money back. I wasn’t happy but I could deal with that. On 8/24 my debit card kept coming up declined everywhere I tried to use it. I went back to this branch on 8/25 and had a completely different experience. Turns out the First Lady didn’t do the case correct and posted that my account had fraud so they shut down my card. I had to get a new card and a new case. I was beside myself cause I can’t wait another week since 8/25 was a Friday. Dawn Mitchell helped me get another card and called about the status of my case. She then opened a new case and because it was “cash” she said it should be 24 -48 hours. A big difference from the 2-3 business days. Thank you Dawn Mitchell for understanding that some people live paycheck to paycheck and for helping me to get this resolved.

The branch assistant manager Sharlene is awesome. She went above and beyond to help us with our needs. She truly made us feel loved and valued. Td truly cares about their members.

I had been treated by this bank like a second class citizen since May of last year. No one knew what was going on. I lost days at work trying to get my problem resolved. Then in January I get a letter telling me I owe of an over limit fee on an account that I have had no access to in since May of last year, but Jennifer Lyons took control adjusted the fee and then found not all the money was sent to me so she got the rest of my money. Thank you Jennifer

Customer service representative Jennifer Lyons was extremely helpful and patient with new bank clients learning how to navigate the online banking app and bill paying. Thank you Jennifer!

Been a Customer Here for 6 Years , and Would Highly Recommend Them. Absolutely Awesome People who Treat You Well beyond any Level of Expectations.

Nova was awesome! Super helpful for opening up my first checking and savings account. Cant wait to see whats in store.

i love J'vonna she is so sweet every time i go there she is my fav . very nice young lady .

Very convenient. Open seven days a week.

Open 7 days a week

Great service