LaValley Building Supply

04/14/2023

After posting my negative experience with Lavalley, they reached out to me and took steps to resolve my issues. Further, they will look into the addressed issues to ensure that behavior is not repeated. Now that is "good business".

Thank you

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I had a contractor doing work on my home. At completion, he handed me an invoice from Lavalley for approximately $1800.00. He asked that I write the check payable in full to Lavalley and that he would submit payment to Lavalley. I did just that. A few weeks later, I discovered that the contractor had a box of 4 mil plastic unopened, which I paid for on the invoice. Since I did not have any use for the plastic at the time, I went to Lavalley with my receipt for payment and a copy of the check so that I could return the item. The Manager on duty told me even though I wrote the check and it was debited from my account, the contractor was the one who had to return it! I was appalled since I wrote the check from my account and it cleared weeks ago. I left very annoyed and just kept the roll of 4 mil plastic. I have never heard of such a thing. Nonetheless, I kept it in storage and later used the roll of 4 mil plastic to cover wood.

Based upon the above, I will NEVER do business with Lavalley as their refund policy just didn't meet my standards, since I WROTE THE CHECK FOR FULL PAYMENT AND WAS DENIED A REFUND......NOT THE CONTRACTOR! Absolutely hideous!!!!!!

I went in for paint and plumbing supplies today. I got the usual cheerful, quick service.
Well run store with extremely knowledgeable employees.

Great store with great employees. They have always been extremely helpful with things over the years. The lumber selection is generally much better than that of home Depot and they have a good amount of higher quality fasteners and hardware. I always try to support lavalleys over Home Depot just because of how much more pleasant lavalleys employees are to deal with over Home Depot(they could learn a thing or two from lavalleys).

Been going for years now. They try really hard to only bring quality products to their customers. A lot of thought goes into wether something is good enough for their stores.

Their lumber and millwork is always good quality and comes mainly from locally owned mills.

When I walked in, I got service immediately.
It was friendly, very knowledgeable. looks like they got everything. high quality items, and more. I need to come here more often.
Thank you, LaValley Building Supply Rutland VT 😊

Currently building a deck. Went yesterday for material, not only did they have everything we were looking for, they helped find it. And when we had to return lumber due to our own mistake we were promptly helped. 10 out of 10 would review

Good place for lumber and other building materials. Yard workers very helpful. You can pay for yard items right in the yard. You can load your items from the racks directly to your vehicle. Inside staff also helpful.

Order ahead and at counter waiting

Much better service and quality the the big box depot! The staff know what they are doing and the lumber is not all warped, split and full of knot holes.

LaValley's is a small chain of lumber yards and home improvement stores located in Vermont and New Hampshire. Prices are good, the staff is helpful, and the selectoon is good, too

These guys go above and beyond for their customers. They are super nice and very supportive and really go the extra mile.

Had good help and found what I Needed after going to 4 other stores.

1st time there. Very nice, helpful staff. Especially like the Kreg tools display. Will be back again.

Very helpful staff at this store. Wide range of items and good prices

They are very nice people to do business with... thanks

What I want when I need it. Expert advice and competitively priced...and...you don't have to chase down someone to help you!

Great place, great products and very friendly and helpful staff.

Great store first time in ill be back!

Helpful staff. Not overrun with DIY folks.

They are old school with payment options but good folks