Serena & Lily Dallas

I've had a great experience at the Dallas store for Serena & Lily! Alyssa and Rachel in particular have been very helpful to me in custom orders, floor model sales and with helping with selections.

Items have arrived on time and all in perfect shape. And of course, everything is beautiful and high-quality. Out of 10 or so recent orders, one had a mistake and S&L made it right very promptly. I trust the company and team because of how they handled the situation.

Thank you, S&L team, for being great to work with!

I had an excellent experience with Karen Fleming at the Dallas McKinney Ave. store in June 2022. I purchased two Driftway 3-Drawer Nightstands and am extremely pleased with the products, white glove delivery, and service I received from Karen.

I had an issue with one of the chairs and one chair didn’t arrive. Jenny at the Dallas showroom helped me order a replacement chair and helped set up shipping on the missing item that got lost at fedex. Things happen and I totally get that but it’s all about how a company helps resolve them. Jenny was amazing to work with and made sure everything was perfectly sorted out. Love my new Rivera chairs and looking forward to ordering more S&L items.

What do you get when a super cool California vibes home store opens one of its biggest stores (this IS Texas y’all) in Dallas in the hip Knox-Henderson hood? You get what can only be fashioned as a Serena and Lily world of cool home accessories, fun lighting that will have you staring at the ceiling, a curated collection of linens, blankets and fabrics that make you want re-decorate each season!

What I love most about Serena and Lily and their new store is that Texas is traditional in many stores offering decor and interiors with heavy ornamentation, dark moods, over the top design and sameness. Serena and Lily is one of the few stores offering Dallas’ growing global population with an easy, light and downright fun vibe that’s not pretentious nor complicated.

The store is well laid out, airy, bright and easy to navigate. You’ll be staring at the unique, robust light fixtures and chandeliers, rubbing your hand over the beautiful blankets and wanting to take a seat because of how welcome the environment makes you feel.

Welcome to Dallas Serena and Lily!

Lovely staff and beautiful displays. High quality furniture and home goods. Felt very welcome there!

I cannot wait until Dec. 14!!! So excited to have my scarves and original art pieces in this beautiful setting!!

We love this store! There are always new and interesting colors and decorative accessories available each time we stop by to shop.

Unique items in decor, great service provided. Worth the trip here

Lo megor delo megor

Friendly staff! Beautiful and quality furniture!

Xoxo, gossip girl

Serena and Lilly Dallas should be ashamed of themselves. They are constantly closed with no warning in the middle of the day on major shopping days such as Friday or Saturday for “remodeling“ or “team meetings” etc. For people who are driving from far away to make it to the store, it would be very polite of them to have actual normal store hours.

That is the first time i ever bother to write a bad review but i felt compelled to do so.
I purchased a rocking chair for my pregnant wife from this store, but unfortunately, when it arrived at my home, it had some issues that were not present in-store. Specifically, it had a terrible clicking and squeaking sound that would disturb our baby. When I contacted the store to ask for a repair, they refused and directed me to contact Home Depot instead.

I was disappointed with the level of customer service I received in this situation. While the initial purchase experience was fine, the store's unwillingness to help me resolve the faulty product even on my own dime !
i, having a baby and dont care for the extra expanse!
just needed help resolving an issue.
the solution was frustrating and insulting. I expected more from a store that sells furniture, especially one that markets itself as "high end".

even though they do have some good looking furniture i will never step in this store agin and hope i saved someone from this terrible place and service.

My review is more for the overall company than one particular store. I ordered two chairs online that looked beautiful. (Of course there is no way to see them in person since they are mostly an online brand.) When they arrived they didn't look as high end or as substantial as they did in the photos. And the fabric felt cheap. It just wasn't as it looked in the photos. So I went to send it back and they charged me $50 to ship it back to them. They claimed it was $25 per box (I didn't know that it would even be shipped in two boxes at two different times so that wasn't my decision to begin with.) Not to mention I had to pay shipping to begin with when I placed the order. So somehow they took almost $75 dollars from me and I am left with nothing. Also customer service is awful. No way to make a return without contacting them and they are awful when you do. It was my first experience with the brand but I will never order anything from here again. Buyer Beware.

I wish I had seen these comments before I fell for Serena & Lilly's scam. And it was less the one star.
First I had a coupon for free shipping that never work and when I called customer services they said “the coupon was already redeemed, the persone was rude and without knowledge or manners.
I should had taken as a signal , however I decided to buy the chairs and paid $80 for shipping and spent $1000 on 3 bar stool chair.
Two months after I placed the order, I decided to contact Serena an Lilly to find out where my order status. They said it was delivered a week ago, but I never get them.
After a couples back and forth emails a lead not even a manager decided that the transportation company has a picture of a man with boxes and that was proof of delivery and the shipping paid was only to left boxes outside, I should contact my insurance to report a theft. I lost my money and never received a package.
Serena and Lilly has terrible customer services , not responsibility for goods . Keep your eyes open don't be a victim of the Serena and Lilly.
scam. Probably they are going to sell my chairs again.

I hate to be a Karen, but this store is pure clownery. It wasn't appointment-only at all for the first few years it was open and was popular, welcoming, and, I dunno, NORMAL. I've purchased several big-ticket items from this store before. I'm also on their mailing list and get bombarded with snail mail postcards reminding me that the Knox store exists and that they'd "love to see me soon."

So I wasn't aware that they'd closed the showroom to the public. I went at 11am (not their lunch) on a Saturday, ideal home-shopping time, and the door was locked.

The door was opened by a miserable-looking Gen Z employee who mumbled angrily that "their 'business model' is appt-only" but then said "I guess if you want to look around you can. Tell me what you want to see."

Woweee, thanks for the welcome. Is it appointment only or not? Either is fine, but tell me what the rules are and stick to them, instead of scowling at me for not knowing them. She made me feel like I was breaking and entering.

What I originally wanted to do was select a new rug and bedding. I'm not going to order a huge area rug without checking the quality and color in person, because rugs are way too cumbersome to return. Just let me see the rugs! Why are you making this SO strange?

Store was utterly dead, no other people inside. I'm a Millennial who often feels like apologizing for just existing, and that's how Serena and Lily made me feel today. I very awkwardly apologized (I don't know why) and bolted out of the store.

I'm basically their ideal customer and had an interest in their aesthetic, but sorry, I guess, that I'm not a Highland Park interior designer? Why even have a showroom, paired with a website, in the most pedestrian-friendly neighborhood in Dallas if you DON'T WANT FOOT TRAFFIC?

The whole interaction was a truly unique combination of pretentiousness and the kind of limp apathy one experiences at a Walmart Supercenter customer service desk.

Just go to Room and Board instead. They're angels over there, and it's like, a store you can just go walk around in. What a concept.

Love some of the pieces but not worth the awful customer service experience. I stopped by today and the sign on the door says closed for lunch. This was my third time trying to go to the store just to touch one of the barstools I’ve seen online. Making an appointment is difficult at best and the sales team seems genuinely disinterested in scheduling. There are far too many options for furniture for this experience to be consistently upheld.

Customer service is a joke. They don’t respond and are incredibly rude and dismissive. I ordered a chair 14 weeks ago. Was told the product would take 8-10 weeks when I placed the order. It’s going to be into the 18th week before they even schedule a delivery. They can’t blame Covid, this is way past the awareness of the effects Covid has had on lead time. Takes about 3-5 people to speak with to get a response, capable bunch it seems...