Jay's Plumbing & Sewer

Tech (Danny) got to my home like 45 minutes ahead of schedule. Very meticulous in doing the job, (installed tub diverter), Cleaned up after the job. Pleasant work attitude. Definitely would use again.

Jaden was excellent. Gave me all the information up front including his expected effort and cost. He was our hero, coming late on Friday right before the long holiday weekend.

Taylor did a great job. He is very thorough. We had him do several tasks and he completed them in about 3.5 hours. Thanks.

Danny L was on time and took a unique problem and resolved it with a concern he would have for his own home. Excellent working with Danny and the entire crew. Five stars.

Josh was punctual and knowledgeable and did his job quickly and efficiently

Quick fix done right, very efficient and professional.

Bob was kind, knowledgeable, helpful, and very reasonably priced. I was able to get same day help and it could not have been easier or gone smoother. I am extremely pleased and will 100% use their services again in the future. Highly recommend.

Taylor was extremely professional and courteous. Got the job done!!!.

Jay's Plumbing was highly responsive for our non emergent issue, and came to do an assessment within a hour of me calling. While here, Dan, our plumber, explained everything very clearly, and presented us with all of our options. We appreciated his professionalism, transparency and patience with explaining the situation. While actually repairing our pipes, he was quick and efficient, and educated us on future maintained. Cost was really fair. We really appreciated his expertise and will be using Jay's Plumbing again in the future. Highly recommend.

Jay's was great. I had one of their plumbers come out to replace shut-off valves and a faucet in my bathroom, and the folks at Jay's coordinated the building shut off with my condo association and made the entire process super easy.

They were clean, quick, and did great work.

What can we say, we LOVE Jay's Plumbing! We have been using Jay's for years and are always extremely satisfied. Keith & his crew are amazing! They show up, work hard, and stay as long as it takes. They are professional in all they do and are exceptional at working with the utilities companies, as well as doing all the prep work ahead of time lining up the permits necessary to begin their work. They are also fantastic at keeping us informed of their progress as they work. They definitely go above and beyond and do it all with good-natured cheer!

I’ve been using Jay’s for over 10 years and would trust no one else. They are responsive and always reliable. Typically can come out same day or next day. Professional and always communicate my options before doing any work.

Two days ago my business, Bryan’s American Grille, suffered a catastrophic plumbing issue just as we were preparing for our lunch crowd. Both of our water heaters malfunctioned and basically burned up. We cannot operate without hot water and were facing having to stay closed until the water heaters could be replaced. I contacted Jay’s Plumbing in Downers Grove and explained our problem.

Jay and his team immediately sprang into action. Within 1 hour of my call we had several of Jay’s personnel working feverishly to replace our water heaters. His crew leader explained what work needed to be done, how much it would cost and how long it would take. In less than two hours both of our broken water heaters were removed, new connection pipes, a new water cut off valve and 2 brand new water heaters were installed and working perfectly.

Jay and his team were professional, courteous and exceedingly understanding of my situation. The cost for the entire emergency service call was very reasonable considering the great quality and quantity of work performed. I cannot convey how wonderful it was to work with such a wonderful organization and genuinely kind people. Jay’s is my go to plumbing company for all of my needs from now on!!

Jay's Plumbing went above and beyond what was expected when they serviced our plumbing emergency. They weren't sure about their final solution so they called in an expert to come and survey the situation. They did whatever they could not only to make us happy but to save us money. They might be priced slightly higher than other companies, but they were well worth it for their professionalism, expertise, and peace of mind. I would recommend them to anyone. We have used them 3 times now and have felt we were treated fairly every time! Mike, the manager, was OUTSTANDING!

Jays plumbing was great. Had an emergency on Saturday and the whole experience was above and beyond expectations. They fixed the issue right away. Customer service was great she called to make sure everything was done. Jays definitely won my business this past Saturday.

We are a long time repeat customer of Jay's. Keith and Dan and Taylor others have consistently done such a great job with all our plumbing work. Recently we a leak on the hot water heater and they came out quickly. After talking things over, I was concerned about the age of the water heater, we decided to install a new one. They got the installation done with a much better unit than we had before the next day. We also got our sump pump replaced at the same time since it had stopped working awhile back--better unit and site updated. They explain everything and super clean the area when finished. Additionally, if something is ok they let you know and don't try to push for extra work and if you need something done before something bad happens they also tell you what needs to be done and when. They answer every question and explain everything very well. If there is a way to save money, they will tell you. They will handle everything if you need to order parts or fixtures. Whatever work they have done for us has lasted without any problems. This is so important with plumbing because leaks and wrong installations can cause a lot of damage/expense. I still never have to worry about that now that we have had Jay's as our plumbing company. Such a relief for us personally to know that this important work done in our older home is done right the first time every time. Their prices are more than fair for the high level of service and quality they consistently provide on every call. They have earned our trust after giving us years of excellent service and installations. I would give them 10 stars if I could. Thank you, Jay's!! (posted under my user name--I'm still a very happy customer of Jay's).

I’ve used Jay’s Plumbing for various things over the last 5-6 years or so. From the person who schedules the appointments to the technicians themselves, I always felt like their customer service was very good. They are upfront about what the issue is and possible options to fix (if there are options) and the pricing before they start the service. They’ve always been on time or early. Ultimately, when they fix something, it stays fixed. I haven’t had any repeat issues.

I would highly recommend Jay’s.....After issues with our prior plumbing company, we found Jay’s. We’ve had multiple issues occur over the past week and they’ve been very quick to respond and have handled every issue fast, correctly and with a lot of professionalism. More specifically I’ve worked with Dan and he’s been fantastic....Even texted him several times and both times he was at my door within a half hour and resolved the issue no problem. 5 stars all the way!

Bob, my plumber, and the customer service team at Jay's Plumbing provided outstanding service. I had an unusual circumstance with flooring and needed to start/stop installation of my new hot water heater several times. The customer service team contacted me on multiple occasions to see if I was ready for them to install. Bob identified other issues that were present and took care of them. I have complete confidence in this business and in Bob! I will definitely use them again.

We could not be more pleased with Jay’s Plumbing. This morning we woke up to our kitchen ceiling leaking. I called at 7:45 am (Saturday) and the phone was answered on the first ring. I believe I spoke to Mark. He listened to my problem and was able to get a technician to our house within an hour. He explained up front service costs to diagnose the problem.

Erik the technician was able to identify the problem, explained the issue and gave us several solutions to fix the issue. We agreed on the best path and Erik got to work. Within 90 minutes Erik resolved the issue.

Erik wore a mask and gloves at all times as well as booties on his shoes. The work area was left spotless after the work was performed.

We could not be more pleased with the professional service of Erik and Jay’s Plumbing. Quick Service at a fair price.

Thanks for resolving our messy problem.