Rogers & Hollands Jewelers

Morgan and Tylor, professional, courteous. Way to beautiful bouti..Goodbye Zales... Goodbye Kay...check out the awesome selection. Mother's Day is coming up!

My husband and I have been loyal customers to Rogers and Holland for the past several years. My engagement ring was purchased from Roger's and Holland as well as my husband's wedding band. After I initially got my engagement ring weeks later I lost it after setting it down at my mother's house and thought all hope was lost and went and purchased another one from Roger's and Holland. During that ordeal, the staff was amazing in helping me change the warranty from my previous engagement ring to my new identical ring. Ms. Sue and Jake were very empathic and helped me during this stressful time always handling my emotions with a delicate empathic approach. A year later the first engagement ring was found in my husband's change jar (he must have picked it up and put it in his pocket after finding it on a counter in his excuse we were both drinking and celebrating a holiday). After finding the initial ring my husband and I went to Rogers and Hollands inquiring what we could do in the future since there was no need for two rings, and they informed us we could use the extra ring for a "double up" trade-in, and found this useful since we've been waiting for me to finish nursing school to purchase my wedding band.

Yesterday my husband and I went into Rogers and Holland inquiring about this "doubling up" trade and Ms. Florije the store manager helped us through this process. Since I already picked out the band I wanted previously and had the skew number to compare Ms. Florije was able to do the calculations and determine that we were able to purchase an entirely new ring with a 1.5 carat diamond in it as well as the wedding band for a great price with using the previous engagement ring as a trade-in. Ms. Florije also had the idea of using the second engagement ring in the future to make a necklace to wear since I am unable to wear such a large diamond when working at the hospital. Throughout the entire process, Ms. Florije was super helpful and attentive to our every need. She was very knowledgeable about the different cuts and types of diamonds Rogers and Holland offered. After finding out our initial amount of credit towards the new purchase was not enough to cover the entire purchase, Ms. Florije personally called the credit lender and got them to increase the amount so it would cover the entire purchase without us needing to put any money down. I am amazed at Ms. Florije dedication to the customers and the excellent customer service she provides, even providing me her personal cell phone number so I can contact her directly in the future for any questions or needs we might have. I am VERY satisfied with Ms. Florije's customer service and the purchase, and I cannot wait until the final product is ready for me to pick up!

Overall, every experience at Roger's and Hollands has secured my and my husband's business and jewelry needs for the rest of our lives! In the future, we will be inquiring about a possible "double up" trade-in for the second engagement ring or using the stone to make a necklace. Amazingly, all Roger's and Hollands honor the process of "doubling up" trade-in, where you use your previous jewelry purchased at Rogers and Holland for at purchase price to go towards a new purchase, the only requirement is the new purchase double the price of the original purchased jewelry. Also, since my husband is considered a "first responder" as he is a fire alarm technician and I being a future nurse, Roger's and Hollands honor a first responders 10% discount on the entire purchase. I am so excited to have my new ring and that they were able to make a stressful situation turn into a blessing in disguise. Thank you again Ms. Florije, Sue, Jake, and all of the wonderful staff at Rogers and Holland at the Eastland Mall in Bloomington!

Fabulous customer service. Lynn Wills is very knowledgeable and helped us select exactly what we were looking for. She is so kind and pleasant to work with and made this shopping experience fun and wonderful. Thank you so much Lynn. We really appreciate doing business with you.

Immediately helped by staff as I approached looking for a cross necklace. I told the clerk I was not trying to slend too much money and she helped me find a pendant and chain that I liked that fit my budget. She asked what I did for a living and I told her I was a nurse at the local hospital to which she said I could receive a discount. I was ecstatic. The process was quick and easy and I absolutely adore my cross necklace. Thank you so much!

Would strongly recommend to anyone aiming to please a lady or young lady in their lives. Upon walking up I was immediately approached by Florie. She was great help in helping me decide what to get my wife and daughters.

On a whim, I walked into the store with a question and came out with a ring! Angie was very helpful and provided a positive experience.

We have been doing business with Roger’s & Hollands for a decade now. They are like old friends and they always treat us like we are the most important person

They always have a beautiful selection of jewelry, and the staff was very friendly and knowledgeable! I bought something special for my husband for our anniversary, it only took a few days to have it sized and I picked it up. I can't wait to give it to him I know he's going to love it!

I had an amazing experience with Rogers & Hollands Jewelers. The customer support was quite impressive. I was helped by Florie, who was consistent throughout the entire process. A million thanks!

I worked with Florie on getting a customer order chain in. They didn't have the size I wanted so she gave me options on what we could do. The chain came in very fast! Go here for any of your jewelry needs

Sue Daniels we are so thankful for you!! We appreciate all your help making our ideas come to life in a beautiful piece of jewelry!!

Everyone that helped was very polite and very helpful both days I went there thank you guys for the amazing help

My wife found exactly what she wanted. Easy transaction and wonderful service. Nice they were open after we had dinner. Others close at 6pm so we couldn't shop there, even if we wanted. Malls still have a purpose.

We have bought multiple things here. We have had an amazing experience every time. We have used the protection plan on one item and it was very easy and smooth.

Sue was AMAZING and helped me find the perfect piece I was looking for. Store was understaffed - not a surprise in this day in age - but it was worth the wait for the customer service Sue gave. Definitely will recommend to friends.

Great experience first time in an actual jeweler to purchase instead or window shop. It is mine and my wife's 8 year anniversary tomorrow and I wanted to get a nice gift I went in with a set price range (spent almost double lol because what I liked was more). Staff was super nice and great to work with as well. Helped lower the price a bit as well. 10/10 would shop they're again!

Very friendly sales people. My purchase looked very nice in the box. I'm very pleased with my experience and will return to Rogers and Hollands Jewelers next time I'm looking for jewelry.

Such beautiful jewelry here. They have a great selection and a reasonable price range. MaryJo assisted me here and she was fantastic. She made me feel comfortable there with all of her knowledge and I felt she really had my best interests in mind, not just a sale.

I absolutely love working with Lynn!! My rings always come back so beautiful. I'm thankful to have a trusted jewelry expert I can talk to. I feel that I always get honest information and the pricing matches!!!
Thank you for all you do!

I worked with Sue. She was really kind and knowledgeable. I had looked online but something so important is so much easier shopped for in person.