O'Brien Honda of Bloomington Parts & Service

We bought a van here two years ago. We have been very happy with the service. We are able to schedule service appointments online. The waiting area is fantastic, especially with kids. The staff is always helpful and friendly.

Sean and his technician team were absolutely amazing and accommodating. I travel for work and work 12 hour shifts, I did not plan well and my breaks started grinding while I was away, so I was panicked. I don’t have very much free time while I’m working but I gave Honda a call and they were able to take my car after hours and were great about communicating through the whole process. Thanks again!

Terrance Harrell assisted us in purchasing our 2023 Honda Odyssey. What a pleasure to work with him! He patiently walked us through the purchase process and continues to be available to help us after the sale. Check out Terrance if you are interested in buying a vehicle!

One of the best in the area! They provide professional services. You can trust them as they want you drive safe and be happy with the service you receive.

My sons car got towed here... service manager was extremely nice and help us to get on the road faster

Super helpful parts manager! I am stationed overseas and he came through in a pinch when on of my keys was broken, mailing a replacement key out to me on the same day that I paid. Recommended!

Had recall on some things on my Honda CR-V..service department was very nice..

Honest, dependable service and salespeople. Deeply impressed by Patrick in service and Matt in sales! Highly recommend this dealership!

Very friendly and efficient service.

Wonderful experience!

Friendly and helpful staff. Very clean dealership.

Friendly

tldr;Talked me into unnecessary service;had to have charges corrected; went in with appointment at 10:15 for oil change and left hungary after lunchtime.

I set up the appointment through their online chat, answering their questions for the services. Once I arrived, I was made aware that additional services were recommended by Honda. I approved those, expect it to take a little longer to get the additional services.

Was approached by the rep about a dealer suggested fuel induction service and strongly suggested I should do it. I was unfamiliar with the service but now know that it was a useless item for a practically new vehicle that is running well.

Having received no time estimates, I went out on the service floor to learn more. The rep was "just starting to check me out". When I received the bill, their was an erroneous charge for the oil change since I was eligible for an oil change without a charge to me under their used certified program. I insisted that the charge be removed. Another rep stepped in and it was fixed.

I did receive verbal apologies for taking longer than they expected, but 2.5 hours after arriving for a simple oil change, getting ripped off for an unnecessary service and leaving with estimates for time and no lunch in my belly, the apologies were not well received. They did give me a coupon for a free car wash.

Unmet expectations:

1 Ask enough questions when scheduling the appointment to have time for all regular expected maintenancw

2 Don't push unnecessary services

3 Clearly communicate reasonable expected time frames

4 Get the charges right the first time