Johnson's Automotive Repair

I so appreciate the friendliness and great service I receive when I take my car in. Whether for oil changes or repairs, these guys have always been consistent in their service. Being a female who knows little about cars, it's nice to have a business that I can turn to that honesty and integrity is key to their business model. They take time to explain things, and are patient when I have questions. I highly recommend them!

I am very satisfied with my recent detail job completed by Johnson's Automotive. I scheduled the appointment online. It was an easy process. The service manager confirmed my appointment (via phone) a couple days before & walked me through the package & cost. During the actual work, they called with an increase in price due to the extensive amount of work... (which I anticipated). My vehicle was outstanding. I was very impressed with the work. I scheduled for my husband's vehicle next month.

I went to Johnson's Automotive after visiting several local garages, including a Ford dealership, because my Ford Escape was doing some really crazy, unpredictable things. I was over the moon happy with Johnson's before they even worked on my car, simply because I felt like they were taking my concerns seriously, the other garages made me feel like they were just blowing me off, like I was just a crazy old lady that was making up these stories about the weird things my car was doing.
Johnson's were thorough and honest, walked me through everything they were doing. In the end, they were open and honest, they said, they didn't know if they had fixed it, but didn't seem to be any more issues with it. It has been a week now, and my car is working perfect, as it did before all the strange issues started. I am just elated to have somebody validate my concerns and address the issues. I will definitely be a returning customer for any future repairs. Thank you, Lee!

Johnson’s has always done right by me. They listen when I explain the issue and make sure I know my options. All service is efficient and timely. I’ll continue to make them my first choice as long as I live in Michigan.

My 2014 Equinox had the wiper motor go out. Johnson’s not only fixed the problem, they were able to save the part. A new motor was $200. They fixed it for the cost of labor. Weeks later I had it happen again. Johnson’s stood by their work and fixed it for free. Both times I was out in under 90 minutes. That’s no guarantee. But they do take your time seriously. The staff at the counter are friendly and professional. I definitely recommend them.

My kids Toyota Camry needed a new starter, not only did they take it in immediately and got it fixed; they also diagnosed a few other issues that were sneaking up on her and would’ve cost a lot more down the road

And THEN they gave my accura mdx a thorough tune up including valve adj.

These guys are obviously not the ONLY great garage in town- but they ARE one of the few that will provide a loaner vehicle while yours is being serviced.

They have the knowledge of a dealership; with the honesty your uncles garage; and they are priced somewhere in between

Johnson’s Automotive helped us out when we had brake issues during the middle of our trip. Quick service and great staff got us back on the road quickly! Would highly recommend Johnson’s Automotive to anyone in the big rapids area (or anyone just passing through.)

I botched my catalytic converter and O2 sensors replacement on my Subaru. So I had it towed to Johnson’s Automotive on a Monday and they had the problem diagnosed and fixed by Wednesday!! Awesome job guys!!! My Subaru is running great and the price was right!!!
Very happy with the service provided, would’ve given them 10 stars if I could, fast and friendly service. I will definitely use them for any future problems with my vehicles. Thanks again Johnson’s Automotive!!!

They do remarkable service and go above and beyond. I’ve never had an issue and I’m grateful to have them fix any repair I have. Y’all are awesome.🙂

I had my engine light come on and took my 2015 Buick Encore to Johnson's and they diagnosed problem(catalytic converter) ordered part had it done when promised and less than what the quote was-so awesome and professional. I so appreciate the work - the kindness - the car runs beautifully and I will continue to use and recommend them to anyone who needs service. I feel blessed to have them for my car when needed.

These guys are the best. They’re always helpful and keep you informed. Their office is nice and close to town as well. Can’t recommend them enough.

Great customer service and honest quotes for my vehicle. I would recommend them.

My family had been struggling with issues on our two cars for about a year and I was at my wit's end stressing about not having at least one functional car. We had only tried one other repair shop in the area and it wasn't working out so we found Johnson's and decided to give them a try. I am SO thankful that we did! From start to finish, the process was seamless.

Staff was always very kind and understanding of our financial limitations, they gave me a referral for an affordable tow in the area that provided excellent customer service as well. Johnson's worked with us to make sure our vehicle was running smoothly but didn't push any repairs or services that we were not able to afford at the time. Everyone was communicative, the service was quick and best of all, unlike the other shop we had been going to, we never had to go back because things were repaired correctly the first time! It's been a few months and my car is still running great. I was very impressed with everything they did for us. We're obviously not looking forward to the next time one of our cars needs to be fixed, but when that time comes, without a doubt I am calling Johnson's!

Very satisfied, happy, and impressed. My vehicle was done quickly, and they even cleaned my wheels!!

Everyone, especially Greg, was amazing! Oh, and Lee had cool glasses - even if they were readers. Thanks for everything

This business was prompt, friendly, thorough and easy to do business with. While my problem hasn't been completely fixed yet I am satisfied they will continue to work with me until it is. I was impressed with the amount of info they shared with me. I will continue to bring my vehicles to Johnsons Automotive for service. While this place isn't the cheapest I say you get what you pay for. I recommend this business. Five stars!

Problem taken care of! Price was reasonable, communication was outstanding and I had my car back in a day!

They took extra care to make sure I was scheduled with the best mechanic for my issue and type of vehicle. They have a night drop off box and then called when they were finished so I could fit drop off and pick up into my schedule easily. The price they quoted me was a great rate compared to others I had called; and the final price when they were finished was exactly what they quoted me. Super polite, respectful, and made sure I didn't have questions after giving me the breakdown of what was done and costs. Definitely 100% my go to place for any issues I don't want to do myself!

Would highly recommend Johnson's Automotive! Very friendly and very good at what they do.

Thorough run down of the work needed and worked preformed. Price made sense for the work needed to get done and they were able to get it done sooner than expected. I also like how they treat customers like they care and ask questions to help better understand how they can help. I enjoyed the professionalism and atmosphere of johnson's and will go back if needed and will recommend them whenever possible.