CVS

Miss Brenda at the pharmacy is always so kind and helpful when I pick up my prescriptions.
The pharmacy has their limited hours posted, but if I need to pick up a medication outside of those times, CVS has been able to transfer prescriptions to other CVS locations that are open.

Seems like everyone complaining has been using the drive through, just go into the store it's so much faster. The longest I've had to wait when going into the store was 20 minutes, and if my prescription wasn't there they'd just have me come in an hour or the next day. Only ever had 1 bad experience in my 10 years using this CVS and it was during the worst of covid. They work hard and deserve a higher rating than what they have right now.

Great customer service

I'm giving this review for Chris. He gave me my second covid vaccine shot today. He was fast. It was painless. He was busy. I don't take any meds and don't use cvs for anything. But ikl always go to Chris for a shot if needed.

I got my prescription quickly through the drive thru.

Great service

Great

CVS has been my go to pharmacy for years now. I used Walgreens for the longest time but switched to CVS since their generic prescriptions are generally cheaper than most other Pharmacies. They also have awesome deals with their coupons.

Very nice location. Depending on the time of year, they usually have interesting merchandise.

I'm glad they remained in the mall

Upper Valley Pike location: store hours and pharmacy hours listed on the website are NOT correct. This is frustrating when we need a script and we go and it's closed. Also, didn't get a call or text when the script was ready, had to call. In the past I have gotten these notifications, so have learned to expect it... frustrating.

I really appreciate that they have always treated me pleasantly, but I do have to say that I have not been pleased with the way I see the pharmacists have treated other customers. They are extremely slow and backed up, which I do understand being under staffed is stressful. But I have seen multiple customers with questions and concerns being treated with impatience and disrespect. Every single time I have walked into this store (which was every two weeks for a year), I hear the pharmacists complaining to each other about customers, loudly as I would be a good fifteen feet away and still hear the rude comments. As a customer, I do not want to walk in and be afraid of being treated badly if I have a question or concern.

The location pictured has been replaced by a free-standing store in the same lot. CVS needs to hire more staff for the pharmacy. I waited over 5 min to be acknowledged just drop off rx. Then was told to come back in 45 min. I returned in an hour & rx still wasn't ready. Had to wait another 15 min. Meanwhile, 7 other people lined up behind me. Only go there due to insurance.

Was asked by text about refills they said the refills would be ready in 24hours but the refills were not ready when they said but it took another 24hours. Not happy with pharmacy turn around time for text customers.

They were closed an hour early with all of the lights still on but the door was locked. Checked the store hours that were by the doors to make sure they didn’t change them and they were supposed to close at 9pm not 8pm. Even checked the holiday hours and 12/28 was not part of it. Next time can business hours get updated instead of left alone if they need to be changed? (Not pharmacy related)

Imagine driving 40 minutes to an urgent care for your sick one-year-old, having the doctor prescribe much needed antibiotics for a raging ear infection, then driving 40 minutes back home to your pharmacy, waiting on the pharmacy phone line for 20 minutes, then pulling up to the window to see a handwritten note saying that the pharmacy is closed Saturday and Sunday, no reason given. At least update your phone's messaging system. I could have made it in time to another pharmacy if you had, but I wasted precious time on your phone line when you were closed. So unprofessional! If you can't find enough staff, please, just stay closed. People depend on you. Let us depend on someone else.

If I could give less than 1 star I would. Constantly long waiting time for prescriptions. Twice now have I gone to pick up prescriptions that I’ve needed pretty bad, and they came back and said that I had already picked it up (not the case at all). After arguing about it, I was unable to get my prescription. Waiting for the final refills to run out and will be taking business elsewhere. Typically, I try to give people the benefit of the doubt, but the customer service and organization of this location has been atrocious for a while now.