Sullivan Tire & Auto Service

I had an urgent need to have a tire replaced and the team managed to find time due to my situation. They ordered the worse case number of tires (due to being an AWD) to get me back on the road soonest, but when I turned up they only needed to fit the one damaged tire. My tire protection plan was automatically applied, which paid for its original purchase. Very grateful for the quick and caring service here. Thanks.

They got my car in faster than they expected they'd be able to, examined it and found nothing wrong (in other words, they didn't try to charge me for bogus repairs), replaced my tires, shuttled me to and from the rental car place, and let me work on my laptop for hours in their waiting room! Their service is positively fantastic.

It's always a pleasure to deal with the folks at Sullivan Tire in Westford. The pricing for this job was fair, and the work was completed quickly. Members of staff are friendly, courteous and professional. If they don't know the answer to a question, they can direct you to someone who does.

The only other comment I have is to please bring back the courtesy shuttle. It could have saved me over $40 in Uber fares today, as I could not get a ride from a friend during regular work hours.

Everything else was perfect ... Thank you!

Drove in from Virginia on a business trip and ran over a peice of shredded truck tire on the highway that did some minor damage to an underbody panel. Stopped in just as they opened at 7:30am to see if they could help me remove the panel. They got me in right away and helped get the car road ready again. Super happy with the service!

I had a very satisfying and pleasant experience with the team at Sullivan Tire in Westford. I arrived unannounced with a nail in my tire and they were able to get my car in despite being short-handed. The damage could not be patched so they installed my spare and got a replacement tire in, which they mounted and balanced on my wheel while I went about life. I was able to return on my schedule and they quickly swapped out the spare with the new tire shod wheel. All for a very competitive price. Thank you.

Took car in as scheduled and completed the service, as requested, professionally. Knowledge staff and expert technicians.

I can not say enough about the customer service at this location, it feels like I'm walking into a family reunion even the technicians are friendly and they do phenomenal work I will be back

I can only speak for the Westford Store. I have found them to be very professional and accommodating. Being a small Business owner and operator in the Livery business, having a good and reliable mechanic is invaluable. They keep my cars running and as such my business. I can confidently say that they are the best mechanic / tire store I have worked with over the past 3 years. Not the cheapest but definitely worth every penny. I have had Jobs that have scared other shops which they took on with confidence and delivered with excellence. I could say much more but that should suffice.

I was recommended by a near by AutoBody shop and this place did not disappoint. Between here and TownFairTire they had the best price available - about $250 cheaper for the tire rotation, alignment/balancing. Went in for a quote and to schedule an appointment and they got me into the shop right then and there. Can’t say that would happen in all cases but it seems like if they can accommodate, they will. I was in and out in an hour. Thank you Sullivan!

I was traveling in the Boston area and my car developed a vibration that worried me. I was recommended Sullivan Tire by a friend who uses them frequently. Ed at Sullivan Tires took my car in and within 1 hour called back with a diagnostic of a separated belt on the front tire. Unfortunately since I was passing through the area and I am on an all wheel drive car with winter tires, I would have had to change 4 tires or find a matching Toyo tire to my set and the winter tires that he quoted would not have been in stock in time for me to travel home. The Sullivan Tires quote for replacement tires was actually the most competitive in the area but he recommended another shop that might have matching winter tires in stock. Ed did not charge me for the diagnosis and gave me an honest recommendation!
To make a long story short, I was very impressed with the service I received from Sullivan Tires.

John and Sullivan Tire Team took great care of my 2019 WRX STI. Went above and beyond, ensuring top quality service was provided. Went there last minute and they still squeezed me in on their busy schedule. If you want top notch service and great customer care, this is the place to go. I plan to take my car here from here on out. Best prices on tires and auto services!

Ephraim Gill

i have never encountered any problems with Sullivan Tire and Auto Service. They make sound recommendations and try to work within your budget and don't rip you off.

I have had very good service at Sullivan Tire in Westford, MA. I'll break it down into 3 services I have had done there.

1) Yesterday, I had a slow leak on one of my tires. I had medical issues I had to attend to and needed help immediately. It was a Saturday, very busy day for retailers. I went to Sullivan Tire as I purchased my tires there. I told them I had to wait and could they fit me in. They said it may take several hours. They really went out of their way and got me in and out within 1 hour. They found a leaky valve. The price was very reasonable and I was on my way. Thank you! Greatly appreciated.

2) I had a full synthetic oil change done several months ago. All went smooth. I had an appointment and was out in about an hour. They also threw in a discount coupon.

3) I wanted to purchase snow tires several years ago. I was concerned about the ordeal of having to change over tires twice yearly. I talked with a very knowledgeable rep, and after going over all the options, I found that going with an All-Terrain tire for my SUV was best for me. The rep was up front and honest. In the long run, the best choice for me.

Up to this point, Sullivan Tire has met all my needs. Very experienced reps and the work has been professional. Detailed bills explaining all work done is great.

Update 12-20-2019

Just had another full synthetic oil change. Once again impressed with the quality of Sullivan Tire in Westford, MA. In and out within an hour. Courteous staff. Paperwork explaining all details. Very competitive pricing. Always a coupon to save money. The consistency is what matters. Once again: Great job, Sullivan Tire. Thanks.

Update 03-21-2022

It's difficult for me to leave my car off for an oil change so I request an early appointment while I wait.

I called in on a Monday and you set me up with a 1st early appointment on that Friday. I arrived at 7:45, my car was taken in immediately, and I was out and on my way by 8:30.

I'll tell you, that is super service. You folks at Westford always take good care of me and I appreciate it.

You are always professional and I can trust the job will be done right.

Thanks to all at Sullivan Tire in Westford!

Jimm

Great service and great people!!!
Had a slow leak in a tire at 10:15 at night.
We were up visiting family from NC and had a lot of plans for the next day.
Dropped off the key via night owl service.
They fixed it within 2 hours that morning and understood the need we had to get up and running. Plans were saved!!! Thanks so much!

Thank you to all the guys that helped us on 08/16/2021. We shredded a tire on our fifth wheel far from home (Michigan). We pulled into Sullivan's just before closing time and they still took excellent care of us by replacing all 4 tires and checking our spare with no hesitation.

My new 2021 MINI Cooper with run flat tires was punctured on my way way home from Nashua, NH, and I had to go to Sullivan Tire to see what they could do.
The tire was punctured so badly that it had to be replaced. Tony had to run o their Bedford location to get a comparable tire; I still need to go to my Mini dealer to get an official replacement, but Tony got me in and out within 2 hours.
He did the best he could at the moment, and they did a great job of taking care of me.
Cannot thank Sullivan Tire enough!!!

We've been loyal customers ever since we found them in Nashua NH.. These guys are great... Fast, efficient, affordable and willing to work with you when you're in a jam... they are especially blessed to have wonderful manager, John Ferrara (sp?), who is exceptional. We are life long customers now! Don't miss this rare "gem" among the heap of rip off "stones"... Finally, a mechanic we trust...!! 😋

I recently bought an old VW bug and asked Fuzzy to look it over for me. Even though he doesn't work on air-cooled VWs anymore, he agreed and gave me the best service imaginable. Not only did he identify what needed to be fixed, he put me in contact with a local VW mechanic that can do the work at a reasonable price. Later, I received a detailed invoice with all needed repairs and even a couple sketches. All for way less than anticipated. Thanks for all your help!

Excellent work though not the cheapest. But the entire shop is immaculate and the office and waiting area may be the best I've ever seen. They have state-of-the-art tools and I have never seen them be dishonest. If you don't need a repair, ask if you can use their waiting room and Wi-Fi!

They know their business. Reliable. Quick. The guys at this location took care of me right away, and had me back on the road to complete my road trip home from vacation. Saviors! I hope they read this review because i can't express my thanks enough for their help.