Socorro Electric Cooperative

I would like to say thank you to Sarah Salas for her excellent and professional customer service she provided to Solaro Energy, Inc. for years.

I have had nothing but great help from their customer service. Last year when we left for a period of time they noticed there was no electrical usage and even sent someone out to check on us! What a wonderful thing to do. Thank you again Socorro Electric.

Mary is always so nice, friendly and understanding... "She needs a raise...With having to deal with outrageous people that don't pay their bills on time ..

I enjoy the visits while paying or opening an account.

Actually hey are very nice and professional in the office,
Also well informed. I have never been treated with the
Best respect and I think that they can handle our needs.

Socorro. Is a small city and we are luck to have electricity .

It would be nice to have more than one place to get services,
But look at it this way..

We’re still waiting for the city to catch up with the rest of
The world...

Great job ladies and thanks
ms. E. Kempton

It's the power company. Staff is friendly and very informative.

The staff at the co-op are professionals. They are fair and patient. Keep up the great job of ensuring we, the members have power. Due diligence and safety are priority.

The girls that work in the front are super friendly and willing to help if you have any problems

The coop worked for hours to help me get power back on for tenants. I can’t thank them enough. They worked until 8pm on a Friday to get it on. Thank you so much!!

Anita is always very helpful with any questions or concerns I have. She knows her job very well and I appreciate her help!

I've always gone in to pay my bills in person and have always had kind and respectful customer service in the last four years.

Expensive but have to use it

i spoke with Sara she was very helpful and friendly. Thanks Sara

Update: Mary is the best customer service provider I have ever had the pleasure to deal with at the Co-op!! She makes my 1 star a 5 star, but overall I will stay with a 4. Having an awesome experience paying a bill is worth so much these days! All I can say is having Mary there has changed my whole attitude about the Co op.

This electric co-op could be better, prices should be lower. But most of the time people are nice at the desk

Be prepared to pay a higher average price/kWh than the rest of the US. Way overpriced for the town and location.

Silly people who struggle with simple tasks. They have no clue how to interact with customers. You might as well just hook up a generator to your house than speak with Tamara Sykes. Who, for some reason took a customer service job when she hates the entire world. God forbid you do your job.

So last year I did a review and said they're going to go out of business. They just do what they want. So last year at this time my bill was $300 because my heater was set from 70 to 75 degrees. So this year I had my heater set at 60. Turned everything down. Was watchful on everything I used conserning electrictricty. Yet my bill will be over $500. So called and talked to 3 different people and Asked them over and over again, so if I'm using less electrictricty this year than last year why is my bill so high. All they kept saying it's my usage. 😂🤣😂🤣 So this lady called today just dumb as all out doors. She 3 times Sir what kind of heater do hav and told her 3 times which frustrated me. She asked did you add any other