Big 5 Sporting Goods

I bought a pitch return for my daughter, and it broke within 10 minutes of setting up. The manager and employees were super helpful in returning the item and were all around great.

The end of this review is the best part, so make sure to read to the end! So, I knew Big 5 carried 1lb propane containers, like Fred Meyer, and I decided to shop here to acquire the 2 containers I needed. As I have experienced before at other Big 5 locations, a staff member greeted me. She did not immediately bombard me with "Can I help you find something?" which is what I expected, again due to previous experience, but rather said "Welcome!" I said "Thank you!" then after a brief pause, since I new what I needed, I asked her where the location of the 1lb propane containers was. She immediately knew where they were and accurately informed me! I spent less than 2 minutes getting the items and headed to the checkout where the staff member originally greeted me. She pleasantly asked about my day with a really nice smile, as she scanned the propane containers, which were a slightly higher price than Fred Meyer. I spent a few moments explaining my experience at Fred Meyers just moments before, including the appreciation of Big 5 and accessibility to products, as usual stores have, as it demonstrated Big 5 actually caring about the customers time and not wanting to unnecessarily waste it. Mine of which is quite valuable. At first my intensity was a little hard for her to digest but as our conversation ended she showed me with her bright smile and gracious attitude combined with effective listening techniques applied, how through actions, an understanding of the importance of "doing the right thing" in regards to how a business should approach "every potential customer" results in the business getting my money. A win-win situation for us both! Fred Meyer in The Dalles? That's another review which is next on my list. So look for that review to follow, so you can again get a sense of accuracy! Next time I am in town and need propane, I will spend the extra few cents just to experience a business who at least does make effort to still provide a decent experience to the customer.

A couple years ago I entered this place and helped a neighbor return a BB gun which was faulty. The customer service was very helpful and they exchanged it with him. I would say they did an excellent job! I think I also purchased something here at some point in the past but I can't recall nevertheless they are very good at their jobs.

Wow what a great place !! Love the prices 😍 staff was amazing and awesome, and they laughed at my dad jokes. I need hip replacement and help me out to my vehicle. Thx.

Great help from very knowledgeable staff! This Grandma was very excited to get help finding all the things the boys need for first time baseball!!

Easy access, easy parking, great selection of merchandise with nice sale prices. They also offer a discount for military.

We hadn’t been out shoe shopping for a long time, and have to say Eduardo Gonzalez at Big 5 was absolutely the very BEST!! Super helpful and knowledgeable we ended up getting a few extras pairs, and even going back for another! To have a back up :) he’s someone who made the whole experience worth going out for!! GREAT job buddy! Thank you for caring about people! We will definitely keep going back!

I was pleasantly surprised walking into the store late last night with my fiance with how helpful the ladies were . One employee went out of her way to save us money by offering us the same product but in bulk. It definitely was a pleasant experience and now you would recommend this place to anybody cuz it has everything you could possibly want in the store especially since it's cold outside they have everything you need

It's nice to have a store with this kind of variety available. From clothing to sports equipment, to camping and fishing, there's just a good variety of interesting products. And the prices are fair to good.

I loved the ladies who helped us with getting the best shoes for the sports the grandchildren were playing in.

I came in to get some snow boots and was helped by Luis. He made sure the boots met my needs, and he showed me some nice wool socks to go with the boots. Luis was very helpful and knowledgeable with the store products.

I bought some boxing gloves that were not what I was expecting, I e-mailed the main company that makes them and they were not helpful at all.
I called the store and spoke to the Manager about it and he took care pf my issue way better than the manufactors.
Great customer service!

I don't go here often but I do love this place. I love the workout clothes and they always have really good sales on their shoes. And a pretty good selection of sports equipment and camping and fishing gear.

Staff is friendly and helpful. We needed a small part for our hiking gear and they had it! Thought we were going to have buy a complete new set-up.

Big 5 has helpful a d friendly staff. Always great prices and deals to save money. They have a pretty good selection of items. Come stop in and take a look.

Big 5 is a family friendly store with good prices. Always ways to save on what you need most. Friendly staff who love to help any way they can. Come stop by.

Great prices on sporting and camping gear. I love coming here to up on supplies and see what new stuff to take on adventures.

Love their 1 day email deals. Only place now that I can get decent shoes in The Dalles for my kids.

Always look up extra coupons on retail me not, type in Big 5 coupons on your google browser and save on top of the awesome sales!

Fun store, so many things to buy. Got a pair of shoes that they have a lot to choose from and nice help.