LOFT

This store always has great clothes that fit a variety of body types and the young ladies that work the front desk are so kind and helpful. Customer service is 5 stars here every time I’ve been!

I love coming to this store!! The clothes are always so cute, and the staff is very nice. Unlike several other shops in the mall the air conditioning actually works! It’s a nice store.

Love their clothes, very helpful staff and friendly

Love their clothes!

Lety was so nice, patient, and helpful. I really appreciate how she diligent she was with my SUPER complicated online return. Thank you for making it a great experience to shop at Loft. If I could rate my experience just on Lety, I’d give it a 5 star but I think the 4 better reflects my whole experience with customer service at Loft.

Talked down to due to how young I am. If I am old enough to drive my car to your store and wear your clothes, then I am old enough to purchase as well. Did not appreciate being treated like a baby. Made fun of for not wanting to give my SSN to an associate to set up a Loft account. Everyone else around the store recieved help and assistance while I did not.

Location,is nice but some sales associates don't speak or offer to help.

Not friendly service. First few times I let it go. This last time I had to return a online order, same attitude. Good service hard to find apparently.

Staff was very rude, I’ll be making sure not to return to this location again.

Find somewhere for your boyfriend/husband to wait. Men are not welcome in this store.

This was my first time at this store. I'm new to the city and have always shop in store or online. I felt like today at this location I was profiled as a black woman. I've had my account with you all for years, but the minute they saw me, I assume they felt threatened. This made me so uncomfortable and I will never shop in this store ever again. Please teach your associates, that all black people aren't bad. I pay my bills just like everyone else and I have a right to shop wherever. Just g or this, I will be closing my account. I truly feel disappointed & disgusted. In my 51 years of living, I've never felt like this, like I can't walk into a store for a return or purchase. Teach your TEAM better.

Ordered online and opted for curbside pickup. Per the instructions in the email from Loft, I called to let them know I was parked and was infront of the store to pick up my order curbside.
There was silence, I asked the employee, Kim Cook, what she needed from me to get my order. She stated an umbrella. I said sorry I don't have one, then she rudely said, can't you come in and get your order?
I had to go in because she didn't want to deliver it curbside.
Horrible customer service at Allen. Take the extra time to drive to Stonebriar Mall, the ladies there are fantastic!